Welcome to Garvee, your go-to destination for premium automotive parts and home appliances, including tires, jacks, diesel heaters, fuel caddies, ride-ons, ice makers, and air conditioners. With a strong supply chain and an extensive warehouse network across the United States, we ensure fast delivery and reliable after-sales support. At GARVEE, we take pride in offering high-quality, industry-vetted products sourced from the best manufacturers to guarantee you only get the best. GARVEE is committed to transparency, offering exceptional value while disclosing recommended retail prices. We foster a positive and inclusive company culture, with a diverse team where women make up 56% of our workforce as of Jan. 2023. Our vision is to consistently provide top-tier products and, over the next five years, become the fastest-growing online retailer for automotive parts and home appliances. Join us at GARVEE, where we blend quality, speed, and service to make your vehicles and your home more convenient! See our full range of products at http://www.garvee.com
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Is Garvee legit?
Garvee (garvee.com) has a 2.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the general ordering process is quite straightforward and that customer service representatives can be very helpful when dealing with missing or damaged items successfully. Many individuals appreciate the prompt communication and efficient solutions provided by staff members when sorting out various product issues.
However, some customers also noted experiencing frustrating delays and a severe lack of communication when trying to resolve product defects. Several people mentioned that getting proper assistance for replacement parts or refunds often took multiple weeks of repeated contact without achieving any real success.
Auto-generated from all reviews of this business. For reference only.
Received a product for my childs birthday. Worked about 1 month and then stopped working with even minimal use. Contacted support team numerous times with either no response or when called they stated someone would get back to me in 24-48 hours; continued on and on. Do not recommend buying from this fraudulent company. I'd give zero stars if I could and now I am out lots of money and the ride on toy we got my child doesn't work.
Reply from Garvee2026-07-21
Hello,
We are truly sorry to hear about your unpleasant experience with the kids’ ride-on toy and the lack of timely support you received.
We would like to look into your order thoroughly and find a proper solution for you.
We value every customer’s trust and will work hard to resolve this matter fairly for you.
Best regards,
I purchased 4 lounge chair from Garvee through Amazon. Soon after the one month return period we had experienced rusting in addition to the metal on the chairs getting unbearably hot. I contacted the company directly about a return/refund. Zoe was my contact and after numerous emails she 100% took care of this to my complete satisfaction.
Received my package 2 Step Assembly came with no side brackets. Despite numerous emails to CS one response with a ticket number and then nothing....horrendous Customer Service and no real way of contacting them...very poor #donttouch
Customer service is horrendous. I purchased a product fully believing I would be keeping it but upon delivery and opening it wasn’t what I wanted. I can’t even get a refund because I opened the box according to their return refund policy
***UPDATED REVIEW 7/26/26: After posting my initial poor review, I received an email from Garvee's customer support. They offered me a partial refund of $13.77 on my $98.83 rug order and it appeared in my account within days. I was also offered a $30 coupon off my next purchase, available by contacting this particular customer support person. Never say never but it's doubtful I'll use Garvee again.
INITIAL REVIEW: My order was delivered on 7/6/26 and the item was not as advertised. I have made four attempts to contact customer service - three by email and one by phone. Each email resulted in a "ticket" and the canned response that they would get back to me in 24-48 hours. I am still waiting. On 7/10/26, I called their customer support line. The canned greeting stated I was next in line and would be served in approximately 2 minutes. After 10 minutes, hold music switched to a prompt to leave my details and they would call me back. I am still waiting. I highly discourage anyone contemplating a Garvee order based on my first (and last!) experience. Grrrrr.
Reply from Garvee2026-07-21
Hello,
We sincerely apologize for the terrible experience you’ve had with our support team and the item that failed to match its description.
We will immediately locate your order and conduct a full investigation into your case to find a proper resolution for you.
We take all customer feedback seriously and will make improvements to our response process to prevent similar issues from happening again.
Best regards,
I ordered a shelving rack, a few pieces were missing. I contacted Garvee and they made it right without a problem. Very polite people and easy to contact
Reply from Garvee2026-07-16
Hello,
Thank you so much for your kind feedback. We’re glad we could smoothly resolve the missing parts issue of your shelving rack and offer you pleasant service. It’s our pleasure to assist you.
If you need any support for future purchases, please feel free to reach out to us:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
We hope to serve you again soon.
Best regards,
Not recieved my order. Emailed numerous times to ask for a refund, they supposedly sent out another but again it hasn’t been received.
SCAM. Avoid at all costs.
Reply from Garvee2026-07-17
Hello,
We are truly sorry to hear you have not received your order and have been left disappointed after multiple emails requesting a refund. We deeply apologize for the stressful experience this has caused you.
We will immediately assign a dedicated support specialist to fully verify your order records and follow up on your missing shipment and refund request.
Our service hotline: +1 888 891 2855 (Monday-Friday, 9:00 AM – 5:00 PM PST)
We take your feedback seriously and hope to get this sorted out properly for you as soon as we receive your order details.
Best regards,
Portable air conditioner ordered. Took forever to receive product. Website description said it was a quite product that would cool a 350 sq ft room. Product never stops running, and cannot cool a 120 sq ft room. Cheap vent tube and window adapter. It is extremely loud. Tried to return product for refund 8 days after receiving it, and almost a month later still haven't received it. Customer service is horrible, both email and via phone. Do not buy from company. Completely misleading product descriptions and customer support sucks!!
Reply from Garvee2026-07-18
Hello,
We’re truly sorry to learn about your terrible experience with our portable air conditioner, and we deeply apologize for all the frustration caused by the long delivery, mismatched product performance and slow return progress.
We’d love to look into your order and sort this out for you properly. Could you please share your order number? Once we have that information, our support team will immediately verify your case and work on a suitable solution for you.
We highly value your feedback and will carefully check all the problems you mentioned after confirming your order details.
Best regards,
Spent over $20 to ship back a rug. Was told the rug had been received at the warehouse and that they were processing my refund. Still have yet to see the refund, have called and emailed multiple times and am not hearing anything back. Would not recommend ordering from here.
Reply from Garvee2026-07-18
Hello,
We sincerely apologize for all the time, extra shipping cost and frustration this return process has brought you.
To clarify our official return policy: customers are responsible for return shipping fees if the return is not caused by product quality defects. In addition, all returned goods require warehouse inspection after delivery back to us, which leads to a slightly longer internal review cycle before refunds can be issued. Please rest assured we always process refunds once the inspection is completed.
We have located your order in our system and confirmed your full refund has already been released from our side. The delay you’re seeing is simply standard bank processing time, and the funds will show up in your payment account within a few business days.
Again, we’re truly sorry for the unpleasant waiting experience. If you still fail to receive the funds after the typical banking timeline, feel free to reach out to us directly and we will follow up for you immediately.
Best regards,
I ordered a farm soil drag and as soon as I hit "order", a window popped up asking me if I wanted 10% off, so I clicked yes. It immediately doubled my order, and is charging me for (an sending) two drags. I called and tried to cancel one of them but the person who answered could not speak or understand english very well. He pulled up my invoice and eventally seemed to understand and confirmed the removal of the second drag. However, I was charged for both and both are being sent to me. The Garvee website says I will have to pay for the return shipping costs. I will never use this company again.
Reply from Garvee2026-07-18
Hello,
We are truly sorry to hear about the terrible ordering and support experience you’ve had with our farm soil drag.
We have successfully located your order record in our system and will thoroughly review the full incident. Our support team will reach out to you shortly to work out a reasonable solution to resolve this matter properly.
We take your feedback very seriously. We will optimize our website discount pop-up prompts and strengthen language training for our phone support staff to prevent similar unpleasant issues for future customers.
Best regards,
When I receive my air conditioner it barely blows out any cold air I put it down on 70° by 10:00 the room was at 98°, email after email back and forth for over a week did everything that they asked three days to in between responses I think his old ridiculous on their website it says if it's defective I want to pay to ship it back still waiting on a response very unethical this is the whole reason why I will never ever buy anything like that from them ever again and I will never ever buy anything like that online ever again if I want something like that I'll go to Lowe's or Home Depot this has been the worst experience of buying something online that I've ever gone through and when I do get a hold of somebody on the phone all they tell me is oh somebody will email you back
Reply from Garvee2026-07-18
Hello,
We are truly sorry to hear your portable air conditioner failed to cool your room properly and that you’ve had such a stressful, drawn-out back-and-forth experience with our support team. It’s deeply disappointing to know we let you down so badly with slow email replies and unhelpful phone service, and we sincerely apologize for all the time and frustration this has cost you.
We have located your order in our system and will fully investigate your defective unit issue immediately. Our dedicated support specialist will review all your previous messages and troubleshooting records, then reach out to you as soon as possible to work out a proper, fair resolution for this defective product.
Your feedback means a lot to us, and we will use your experience to speed up our email response times and improve how our phone team handles defective product complaints moving forward.
Best regards,
Placed two rug orders and called back within 15 minutes to cancel. Was told that the items were already being shipped (not true) and that we would receive a refund within 10 business days, also not true. Rugs were never out for delivery and instead were returned mid-transit. Received an email three days ago saying they received the returned items. Called today and the first customer service agent hung up on me. Then the phone tree said no one was available. After several more tries got through and the agent said he needs to escalate the issue and find out the status of the refund and that I will get an email within 48 hours with the information. Horrible customer service.
Reply from Garvee2026-07-18
Hello,
We are extremely sorry to hear about the terrible experience you’ve had with your two rug orders, including the confusing shipping information, delayed refund processing and unhelpful phone support you encountered.
We have located your order records and will thoroughly review your full case immediately. Our dedicated support specialist will look into the cancellation call, return shipment status and pending refund progress to resolve this matter properly for you.
We take your feedback seriously and will make improvements to our phone service and refund follow-up process to prevent similar unpleasant issues for other customers.
Best regards,
Crooks - advertised one item and then sent another item in it's place. I ordered a metal litterbox that measures 8" and what I received was 6". I sent an email to the company with no response and the phone number they provide does not accept calls. I would give them half of a star if I could.
Reply from Garvee2026-07-21
Hello,
We are truly sorry to hear about this disappointing shopping experience and the frustration caused by the mismatched litter box size, as well as the lack of timely response from our team.
We take product description consistency and customer communication very seriously. To look into your order and resolve this matter properly, could you kindly share your order number and photos of the received item with us? Once we get these details, our dedicated team will immediately verify your case and offer you a suitable solution.
You can reach us via our official support email: [email protected]. We will reply to your message promptly and make this right for you.
Best regards,
Buyer beware. DONOT buy anything from Garvee. I purchased 2 rugs the one rug for $100 was damaged. I attempted to have a replacement and return initiated. It was a horrible experience. Customer service is horrible. Phone contact # is not answered, emails to support are marginally returned. When weeks of communication go on they offer a $15 refund versus a replacement. Merchandise appears to be suitable until you have to use Customer service.
Sadly, I did not do my due diligence prior to purchase or I would not have purchased anything from them
Reply from Garvee2026-07-17
Hello,
We are truly sorry to hear about the frustrating experience you’ve had with your damaged rug and our customer support team, and we sincerely apologize for all the time and hassle this situation has caused you.
We have attempted to look up your order record on our system but could not locate any matching information at this moment. To help us fully verify your purchase details and properly resolve the damaged rug issue for you, could you kindly share your order number, the email address used to place your orde with us?
Once we receive these details, a dedicated senior support specialist will immediately take charge of your case and work out a proper, satisfactory solution aligned with your original request. We take all customer feedback seriously and will improve our service response speed to prevent similar unpleasant experiences in the future.
Please feel free to reach out to our official support mailbox if you wish to share more information: [email protected]
Our service hotline: +1 888 891 2855 (Mon-Fri, 9AM–5PM PST)
Thank you for giving us the chance to make this situation right for you. We sincerely look forward to your reply.
Best regards,
Bought a Garvee Grill Gazebo and it was missing 6 roof pieces!!!
Bought a Garvee Grill Gazebo and it was missing 6 pieces for the roof! I reached out to the company eight times via email and along with three phone messages! I received one email reply that had asked me for a copy of my invoice with the invoice number and paperwork which I quickly responded with all information in the hopes, I would receive the six missing roof pieces so my husband‘s Father’s Day gift could be complete! Unfortunately, after two weeks, no one responded, even after continued attempts to the Support team! I am packaging up the grill gazebo and sending it back for a full refund and I would recommend that you never purchase anything from this company as they are very unprofessional and do not respond. I would’ve been better off purchasing something from Temu. Shame on you Garvee!!
Reply from Garvee2026-07-17
Hello,
We are truly heartbroken and sincerely apologize for the terrible experience you encountered with our grill gazebo and our customer support service.
Our official service standard promises to reply to all customer emails within 24–48 business hours, and we deeply regret that we failed to follow this rule and left your repeated messages unanswered for two full weeks after you submitted all required invoice information. This slow and ineffective support is far below our service criteria, and we will thoroughly review this case with our customer service management team to optimize our follow-up workflow and prevent similar delays for other buyers.
After searching our entire order database, we cannot retrieve your order information at present. To fully verify your purchase details and properly resolve the missing six roof pieces issue for you, could you kindly send us your unique order number, the email address you used to place the order?
Once we receive these details, a dedicated senior support specialist will take charge of your case right away and work out a satisfying solution aligned with your needs.
You can reach us through the contact information below:
Support Email: [email protected]
Service Hotline: +1 888 891 2855 (Monday-Friday, 9:00 AM – 5:00 PM PST)
We sincerely hope you can give us a chance to make this right for you. We are looking forward to your reply to sort everything out as soon as possible.
Best regards,
Here is the timeline of my interactions:
April 13: Initial follow-up after submitting an online request.
April 14: Asked to send photos that had already been submitted.
April 15: Requested photos again; resent them.
April 16: Told to plug the item in; replied that I already had and that it was clearly defective.
April 17: Received an automated “we’re working on it” response.
April 21: Sent a follow-up.
April 22: Received another automated response; replied that I was dissatisfied with the lack of progress.
April 23: Told a replacement cable would arrive in 7–15 days.
April 24: Received a customer service satisfaction survey before the issue was resolved.
May 31: Followed up after waiting well beyond the promised timeframe.
June 1: Amanda responded that someone had quit and she was now handling my case.
June 8: Received tracking information.
June 20: Replacement cable delivered.
June 30: Reported that the replacement did not fix the issue and requested a refund.
July 2: Received another generic “we’re working on it” response.
July 7: Sent another follow-up email and called customer service. I was told Aurora does not accept phone calls and no direct contact information could be provided.
July 8: Sending yet another request for assistance.
This product was an expensive Christmas gift for my daughter, and it only functioned properly for a couple of months before failing. I purchased it because of the advertised warranty and the positive reviews. Unfortunately, my experience has been the exact opposite of what was promised.
Reply from Garvee2026-07-17
Hello,
We are incredibly sorry to read about the long, exhausting back-and-forth you’ve endured over multiple months regarding your defective product and replacement cable. It is deeply disappointing that we failed to deliver the smooth warranty support we advertise, and we fully understand how upsetting this is.
We have successfully located your order record after checking our system. Please kindly bear with us for a short while, our dedicated supervisor will go through your entire case timeline thoroughly and contact you shortly to work out a proper resolution for you.
If you need to reach us in advance, feel free to email [email protected] or call our hotline +1 888 891 2855 (Monday-Friday, 9:00 AM – 5:00 PM PST).
We truly hope you will give us the opportunity to make this frustrating situation right for you.
Best regards,
Poorly made product. Portable AC went south after a few months of use. Customer Service gave us the "We're sorry to inform you ..." speel after they requested more than enough information to see that we purchased the PAC from them.
Funny thing is we purchased this item through Kohls. Kohls didnt even want to back up the product. Kohls should not be promoting products online they cannot support. It gives them a bad name.
Reply from Garvee2026-07-17
Hello,
We are truly sorry to hear your portable air conditioner broke down after only a few months of use and that you encountered an unpleasant experience while seeking after-sales help from both our team and Kohl’s.
We’d like to briefly clarify our cooperation model for your reference: Garvee only acts as a product supplier for Kohl’s official store. All orders, payment records and after-sales authority belong to the sales platform Kohl’s, since you completed the purchase through Kohl’s channel. If the product is confirmed to be irreparable, standard after-sales procedures require customers to contact Kohl’s customer service directly for follow-up solutions such as replacement or refund.
Even so, we are willing to double-check your order situation and explore alternative feasible solutions for you on our end. Could you kindly share your Kohl’s order number and the email address used to complete the purchase? After receiving this information, we will immediately verify relevant product records and actively coordinate with the Kohl’s team to assist you in advancing your after-sales request.
You can send the order details to our official mailbox [email protected], or reach our support hotline at +1 888 891 2855 (Monday to Friday, 9:00 AM - 5:00 PM PST).
We appreciate your understanding and hope to have the chance to properly resolve this issue for you.
Best regards,
Horrible customer service response in getting a part replaced.
I have a dresser that I purchased (and delivered on June 29th) that when I tried to assemble it one (maybe more but I can't assemble any further) of the parts was not drilled correctly. I have been trying for almost two weeks to get the part replaced. I filled out the form, which included the order number, and then they sent an email saying they needed the tracking number. I sent a picture of that in and then heard nothing for a few days until I reached out to them again. They responded again, now saying they couldn't find my order in the system and need me to send the invoice. Sent that and now I am still waiting. I called the customer service number and tried to get help from them and I could barely understand the young lady but the only thing she could tell me was that all support claims must go through email. When I asked to talk to a supervisor I was told the only way to talk to a supervisor was through email. When I asked for the email of the supervisor I was told the same email address that support is supposedly through. I have tried to be patient but this is going on two weeks for an issue that their own documentation says would be resolved in 24 hours. If I do not get a resolution by Saturday it is going back as a return, luckily it was purchased through a dealer other than Garvee so the return should be easier.
UPDATE: After another unhelpful email from Garvee telling me that they still couldn't find my order (even having the order #, Tracking # and copy of the invoice) and told me I needed to go through channels with Lowe's who it was purchased from online. I gave up and boxed it back up and took it to Lowes. Five minute resolution with money returned. THANK YOU LOWE'S.
Reply from Garvee2026-07-17
Hello,
We sincerely apologize for the endless back-and-forth, long waiting time and unsatisfactory support experience you encountered while requesting replacement parts for your dresser.
We also feel sorry that we failed to locate your order even after you provided your order number, tracking slip and invoice, which forced you to resolve the whole matter via Lowe’s instead. We truly admire how efficiently Lowe’s helped you get a full refund, and we acknowledge that our after-sales service fell drastically short of your expectations.
As we are only the product supplier for Lowe’s sales channel, order data is primarily stored on Lowe’s system. If you’re willing to share additional purchase details with us for internal review, we will thoroughly check your case and optimize our cross-platform order verification process to prevent similar confusion for future customers.
You may send your complete purchase information to our official support email: [email protected]
Our service line: +1 888 891 2855 (Monday-Friday, 9 AM – 5 PM PST)
We take your feedback seriously and will adjust our workflow to deliver faster, clearer after-sales support moving forward.
Best regards,
I WANT TO SAY THAT GARVEE IS A GREAT COMPANY AND THANK YOU ALL FOR YOUR SERVICES AND THE SUPPORT , I AM VERY HAPPY WITH MY PACKAGE AND HOW FAST I RECEIVED IT,
Reply from Garvee2026-07-09
Hello,
Thank you so much for your warm compliment and recognition of Garvee. We’re thrilled to hear you are fully satisfied with your package and the fast delivery service you received.
It’s our greatest pleasure to provide smooth shopping experience and reliable support for every customer. We will keep maintaining efficient logistics and thoughtful after-sales service for you and all buyers.
If you have any needs or questions about products later, feel free to contact us:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Thanks again for your trust and kind feedback.
Best regards,
When the first air conditioner I purchased did not work correctly I contacted Garvee. The team was very helpful and polite. I told them the problem and they checked it out. When they said it could not repaired they sent me a new one. I would buy from Garvee again. Thanks to a great team.
Reply from Garvee2026-07-09
Hello,
We sincerely appreciate your lovely feedback and high recognition of our customer service team.
We are glad that we could offer you smooth support when your first air conditioner malfunctioned, and we are happy the replacement unit solution brought you a satisfying shopping experience. It means a lot to us that you are willing to shop with Garvee again in the future.
We will keep delivering reliable products and thoughtful after-sales service for all customers.
If you need any assistance later, please feel free to reach us:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Thank you again for your trust and support.
Best regards,
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