Welcome to Garvee, your go-to destination for premium automotive parts and home appliances, including tires, jacks, diesel heaters, fuel caddies, ride-ons, ice makers, and air conditioners. With a strong supply chain and an extensive warehouse network across the United States, we ensure fast delivery and reliable after-sales support. At GARVEE, we take pride in offering high-quality, industry-vetted products sourced from the best manufacturers to guarantee you only get the best. GARVEE is committed to transparency, offering exceptional value while disclosing recommended retail prices. We foster a positive and inclusive company culture, with a diverse team where women make up 56% of our workforce as of Jan. 2023. Our vision is to consistently provide top-tier products and, over the next five years, become the fastest-growing online retailer for automotive parts and home appliances. Join us at GARVEE, where we blend quality, speed, and service to make your vehicles and your home more convenient! See our full range of products at http://www.garvee.com
Written by the business, not verified by us.Garvee (garvee.com) has a 2.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the general ordering process is quite straightforward and that customer service representatives can be very helpful when dealing with missing or damaged items successfully. Many individuals appreciate the prompt communication and efficient solutions provided by staff members when sorting out various product issues. However, some customers also noted experiencing frustrating delays and a severe lack of communication when trying to resolve product defects. Several people mentioned that getting proper assistance for replacement parts or refunds often took multiple weeks of repeated contact without achieving any real success.
Auto-generated from all reviews of this business. For reference only.The tool boxes were fine. One of the boxes was damaged upon delivery. It took over 2 weeks to finally get a resolution and I don't have my credit back yet. I had to order a new box to finish my project. They just wanted to give me a discount for the damaged box. I hope that I get my credit back quickly.
I have been waiting almost a month for my product. Repeated requests have gone unanswered. Horrible company.
Hello, We are truly sorry to hear that you have waited nearly a month for your goods and received no response to your repeated messages, resulting in such a terrible shopping experience with us. We attach great importance to your bad experience and will immediately arrange a dedicated customer service specialist to verify your order information, check the logistics status and properly resolve your issue for you. Support Email: [email protected] Service Hotline: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST) We apologize again for the long waiting time and the poor service we provided you. Best regards,
My experience was that they were quick to respond. They ask relevant questions to help me get to my solution. In the end, it was my mistake and not theirs, but they were so gracious, and I would purchase from them again.
Hello, Thank you so much for your warm and genuine review. We are glad our team could respond promptly and communicate clearly to figure out the problem together. We truly appreciate your kindness and understanding, and we’re happy to hear you are willing to shop with Garvee again in the future. If you need any pre-purchase consultation or after-sales assistance for your next order, feel free to reach us anytime via our official email: [email protected]. Wish you a great day. Best regards,
I recently purchased a wagon via target.com. Outside of the 30-day return window for Target, the handle shaft tore away from the frame of the wagon. I contacted Garvee directly; I did not waste time contacting the "seller" to me, via Target. The representative did ask for pictures and proof of purchase, before initially offering a partial refund, to weld the part myself. As I was under the 90-day warranty, I pushed back and asked for a full refund. Within 48 hours, a response and inquiry for my account information to receive the refund. It came within 48 hours of that correspondence. Total time for resolve- 14-15 days. Pros: great customer service Cons: wagon assembly is not well constructed, nor durable
Hello, Thank you sincerely for sharing your honest feedback about your wagon purchase and after-sales journey with us. We are truly glad that our support team could deliver efficient service and complete your refund quickly in accordance with our 90-day warranty terms. Meanwhile, we take your criticism regarding the wagon’s structural durability very seriously. We will forward your comments about the handle shaft construction to our product development and quality control teams to optimize structural strength and manufacturing craftsmanship for upgraded versions, improving product durability for all future buyers. We appreciate you recognizing our customer service efforts despite the product defects. If you need any assistance for future purchases, please reach out to our official support mailbox: [email protected]. Wish you all the best. Best regards,
Zoe from the support team was very informative, he ran me through multiple ways to troubleshoot my device. He also communicated in a timely manner sometimes he may even let me know that a previous message may have ended up in my spam folder. Overall great experience I give him 5 out of 5 or 10 out of 10 if I can. Thanks again.
Hello, Thank you so much for your fantastic five-star review and kind recognition for Zoe. We’re delighted that Zoe provided detailed troubleshooting guidance and kept you updated actively, even reminding you to check your spam folder for missed emails to ensure smooth communication. It is our goal to deliver thoughtful and timely support for every customer. If you need any product consultation or after-sales service later, please contact our official email: [email protected]. We look forward to serving you again. Have a nice day. Best regards,
The product seemed great at first, but required full assembly before realizing something wrong with the faucet. Contacted Garvee to either send a new one or just the faucet. 3 weeks later I'm still waiting a response with 5 days since last contact. Very poor response to return or rectification of any ki n d.
Hello, We are truly sorry to hear that you discovered a faucet defect only after fully assembling your product, and that your request for a replacement faucet or solution has been left unanswered for three weeks, leaving you extremely disappointed with our after-sales service. We have looked into your case and confirmed that a customer service agent has already claimed your order ticket for follow-up work. We apologize once again for the prolonged waiting and terrible service experience we have brought you. Best regards,
I purchased 2 Garvee go karts for Christmas 2025. One of them had a broken hub assembly right out of the box making it inoperable. I sent Garvee customer support pictures and a detailed description of what was need to fix the go kart. They were quick to respond at first but after numerous e-mails it is now August 2026 and I am still trying to get the parts. And by the way the other go kart that I purchased at the same time is also inoperable due to the plastic hubs on the wheels breaking. I will never buy a Garvee product EVER AGAIN.
Hello, We are extremely sorry to know both of your two Garvee go-karts have suffered wheel hub failures, and your parts replacement request has been pending for such a long time since Christmas 2025 despite you providing clear photos and detailed fault descriptions to our team. We will immediately look up your order record and urge the agent in charge of your ticket to follow up closely with you, confirm the damaged parts demand and arrange a targeted solution for you promptly. We apologize sincerely once more for the terrible after-sales experience we have brought you. Best regards,
I bought a sand pool pump from them and 3 months later it burnt the wires and everything in the box. Tried calling no number only email. They told me there was nothing can could do for me. Really ! So now I have no pump for my pool and I'm out $250.
Hello, We are truly sorry to learn that your sand pool pump suffered internal wire burnout just three months after purchase, leaving you unable to use your swimming pool and suffering economic loss of $250. We will immediately verify your order information and the fault condition of the pool pump, and actively communicate with you to work out a proper solution to resolve your problem. We apologize again for the bad product experience and inadequate after-sales service. Best regards,
Follow-up to Reply. Days after I completed this Review i received a a long deployed reply which, in essence said ‘we have denied your request for relief or return of your damaged product’. The reply (below) would leave an unsuspecting customer thinking that Garvee was going to resolve the problem. So much for “Easy Returns” claims on the site. Beware! Original Review; On 6/20/2026 I was excited to received a 6’x8’ Inflatable Dock from Garvee. I inflated it on my lawn as was pleased with the product but immediately saw a 1/4” gash through the outer vinyl layer near the fill valve. I contacted Garvee as they advertise ‘easy return policy’ and had many message exchanges with Customer Support offering me a mere $15 then $20 refund. Finding that unacceptable, I received a notice that the matter was ‘escalated’ for resolution on 7/20/206 and have heard nothing back! I never. Used the product despite it being a summer accessory. Very, very disappointed with Garvee and would not recomend them at all.
Hello, We are incredibly sorry to know your brand-new inflatable dock arrived with a quarter-inch cut near the inflation valve, and our previous compensation offers failed to satisfy you. It is truly regrettable that your escalated case on July 20 went without any follow-up reply, ruining your shopping experience completely. We will assign a dedicated specialist to take charge of your case right away and assist you with the return process to resolve this issue properly. Could you please share your order number for our verification? You may send the relevant materials to our official support email [email protected]. Service hotline: +1 888 891 2855 (Monday to Friday, 9:00 AM - 5:00 PM PST) We apologize again for the ineffective after-sales handling and long-term waiting you endured. Best regards,
Purchased an area rug. Color not as expected and too large for the dorm room. Return policy so difficult I will just put the rug in the next garage sale. I should known better than to buy from this online store.
Hello, We are sincerely sorry that the area rug you received did not match your color expectation and the size is not suitable for your dormitory. It is upsetting to hear that our complicated return policy made you give up applying for after-sales service directly. We will verify your order information right away to assist you in resolving this matter. We apologize again for bringing you an unpleasant shopping experience. Best regards,
I was missing the owners manual for a broadcast spreader and called customer support on a Sunday. The answering service left a message of what I needed and I had a complete pdf manual early Monday morning in my email. Great service!
Hi, We’re so happy to hear our team could quickly help you get the PDF owner’s manual for your broadcast spreader after you reached out over the weekend. It’s our priority to deliver fast, reliable support whenever our customers need assistance, and we’re thrilled our prompt follow-up on Monday met your expectations. Your kind words mean a lot to our whole support team. If you run into any other questions or missing accessories for your Garvee tools later on, feel free to email our official support inbox: [email protected]. Thank you again for taking the time to leave this positive feedback. We hope your spreader works perfectly for all your yard projects. Best regards,
I ordered furniture from Garvee and received it WITHOUT any assembly instructions. It's completely useless right now. I reached out to their customer support expecting basic help, but they refuse to do anything! Zero assistance, zero effort, total incompetence. They simply do not care about their customers once they take your money. Do NOT waste your money or time with this terrible brand. Save yourself the headache and buy from literally anyone else. NEVER AGAIN
Hello, We are truly sorry to hear your furniture arrived without assembly instructions and that our support failed to assist you properly, leaving you disappointed and unable to assemble your item. Could you kindly share your order number via this review reply? Once we receive this information, we will immediately send you the full digital assembly guide and resolve your issue right away. We sincerely apologize for all the trouble this has caused you. Best regards,
I purchased a stainless steel utility sink for my garage. - The sink was NOT the size they specified on their website. It was 5" wider than the specs on their site. - The legs are supposed to insert into the sink as part of the stand. The metal flanges were not properly bent and the back legs would not assemble to the same height as as the front legs. - The drain pipe is flexible rubber and had a hole in it. - I emailed videos to support with no response. - I called and they were very rude and told me to get a refund through PayPal. - Almost a month later they emailed me wanting me to put the sink back in the original box and that I would have to pay $21 to ship it back to them. - This is $100 product that that was disposed of and I do not have the original packaging. - I am still fighting with them for a refund. There products are cheap, poorly made, and they are very painful to deal with. Stay away from this company.
Hello, We are truly devastated to learn about all the multiple issues you encountered with your stainless steel utility sink and the extremely unpleasant service you received from our team. We offer our deepest apologies for the mismatched sizing, assembly defects, damaged drain pipe, the lack of timely replies to your video evidence, unprofessional phone communication and the unreasonable return arrangement that added so much stress to you. None of this aligns with our service standards, and we take your feedback very seriously. We have immediately assigned a dedicated senior support specialist to fully look into your order and every detail of your case. Our team will carefully review all the issues you listed and work out a fair, reasonable solution for you as soon as possible without extra trouble or costs on your part. We completely understand you no longer have the original packaging and have disposed of the sink, and we will take this situation fully into consideration when discussing a proper resolution. Again, we are truly sorry for all the frustration and inconvenience this purchase has brought you. Best regards,
Ordered 2 sets of patio chairs through Macy's. First box was fine. Second box did not have the necessary hardware to assemble. The box arrived damaged, so guessing the packet with the hardware fell out. Despite multiple emails, no help and my emails are no longer answered. Spent 25 minutes on hold for what was supposed to be a 7-minute wait time, only to be told no reps were available. This has been going on for 6 weeks. Have chair parts that can't be assembled. The hardware is custom and not easily found to purchase.
Hello, We are truly sorry to hear about the damaged second package with missing custom assembly hardware and the endless stressful experience you’ve endured over six weeks. It’s disappointing that our support team failed to respond to your repeated emails and your long wait on hold did not result in assistance, which falls far below our service standards. We will immediately locate and review your order details to resolve this hardware shortage for you as soon as possible. We sincerely apologize for all the wasted time and inconvenience this issue has brought you. Best regards,
Total garbage. All it does is soak up electricity and shed water. I am throwing it in the dumpster.
Hello, We are truly sorry that our product failed to meet your expectations and brought you such a terrible experience. Could you kindly share your order number under this review? We will check your order details immediately and work out a proper solution for you. We sincerely apologize for all the inconvenience caused. Best regards,
I ordered 348 feet of 5 foot high fencing. When I questioned if the product I received was actully the product I ordered (due to size labeling on the box), the solution offered was "unroll it to measure it and then roll it back up to ship it to us, if it's not the proper length". When I pointed out the asininity of that, I was told I would be contacted by customer service. And I was via email. And they told me the exact same thing over and over and over and over. Obviously this company does not even use their own products or they would grasp the utter absurdity of such a solution. The final answer was "that's the dimension of the packaging". More asininity.
Hello, We sincerely apologize for the frustrating and unreasonable guidance our support team provided regarding your fencing order. We will adjust our customer service training moving forward to ensure all representatives clearly distinguish and proactively explain the difference between product actual size and packaging dimensions to customers at the first consultation. We deeply regret all the unnecessary trouble this incident has caused you. Best regards,
The air conditioner I bought was the advertised BTU unit, but it didn't seem to push enough air to cool the room size that was advertised. As such, they offered me a partial refund.
Hi, We really appreciate you taking the time to leave your honest review and share your real experience with our air conditioner. We’re glad we were able to offer you a partial refund to make things right after the cooling performance didn’t match your expectations for the advertised room size. Your valuable feedback will be shared with our product team to help us improve our unit performance and product descriptions going forward. If you have any further questions or need help with any Garvee products down the line, please contact our official support email: [email protected]. Thank you again for your understanding and support. Best regards,
I got my unit(portable A/C today. I had a question about the set up. I did the online thing not my favorite, and was told they were off line. I called the customer service number and was told by a computer that the wait was 6 minutes, sounds like computer, sure enough minutes later I hung up, tried again and wouldn't you guess 6 minutes question. Hung up 15 minutes later. If that's your customer service , you're irresponsible II will give 1 more chance. My # is 919-920-4797,
I ordered a pair of barstools and one of them had a flaw of a weld that broke causing a bold tightening issue. I notified Garvee support and sent them photos, there was great communication with them and they replaced the barstools in a timely manner! Garvee support went above and beyond to ensure my issue was resolved.
Hi, We are absolutely thrilled to read your wonderful feedback about our customer service and your barstool replacement experience. It means the world to us that we could communicate smoothly and sort out your broken weld issue quickly for you. We always aim to go the extra mile for every customer, and we’re so glad our support team delivered on that promise for you. Thank you again for taking the time to share your positive experience with everyone. If you ever need assistance with any products in the future, feel free to reach our official support email: [email protected]. Hope you love your new barstools. Best regards,
The products we purchased are good enough. The problem is with their instructions--they are horrible. And if you call for help you don't get any answers, you have to wait 12-24 hours for someone to email you. Once you hear from the email they want you to take pictures and video of your problem and email it back to them. God only knows how long it will take to get back to you after that. On top of that their customer service that answers the phone either do not speak good English or are very rude. We will not be purchasing their products if that is how they help you.
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