Hello Sam,
Thank you for providing us with your feedback.
We would like to clarify that while KAYAK allows you to search for and compare rental car options, your actual reservation is processed directly by a third-party provider, such as a car rental agency or an online travel agent. To resolve the issue you are experiencing, we recommend contacting the company with which you made your booking. Their customer service details can usually be found in your reservation confirmation email.
Should you have any further questions or concerns, please feel free to reach out to our support team via this link: https://www.kayak.com/support.
Thank you,
Emma
KAYAK Support
C
Christa · 写过 1 条评价 · 已认证 · 体验于 2026-08-03 ·
★★★★★
我不喜欢搜索门票的方式...
我不喜欢搜索门票的方式。另外，您不会显示所有航空公司..确切的日期和灵活性可以更加明显......
KAYAK 回复2026-08-07
Hello Christa,
Your feedback and user experiences are highly important to us. If there is anything about our search design that you find unpleasant, please consider sharing your thoughts with us. You can send the details through this link: www.KAYAK.com/support.
Thank you,
Emma
KAYAK
Thank you for reaching out regarding Undperpricer, an online travel provider featured in KAYAK search results. We take your feedback seriously. Our team would like to investigate further. Please submit your booking ID along with a bit if details about your situation: www.KAYAK.com/support. A team member will follow-up.
Thank you,
Emma
KAYAK
Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
To help us properly investigate, could you please provide more details regarding the actions you took while searching on KAYAK? This will allow us to understand what led up to this issue. You can submit these details via www.KAYAK.com/support.
Thank you,
Emma
KAYAK
As a travel comparison website, our goal is to display a wide range of travel options, so your report regarding the lack of hotel results is of concern to us.
If you are unable to find the expected results on KAYAK, we recommend adjusting your search filters. If you have already done so and are still not seeing any options, please consider sharing the details of your specific search query with us at www.KAYAK.com/support. From there, our team will review the issue further to determine the cause.
Thank you,
Emma
KAYAK
Kayak 不会检查其提供服务的公司的评论。我通过 Kayak 的网站在一家名为 Green Motion 的公司租了一辆汽车 - 我的经历非常糟糕，而且我现在看到 Green Motion 的评论绝对很糟糕。我觉得Kayak应该更有眼光！
KAYAK 回复2026-08-05
Thank you for sharing your feedback with us.
Ensuring a positive experience for every user is a priority at KAYAK when it comes to the travel providers featured in our search results.
With that in mind, please consider reaching out to share details about this experience - send as much detail including reservation id using this form: www.KAYAK.com/support.
Once we receive your feedback, we will reach out to the provider on your behalf to request a further review of the matter.
Thank you,
Emma
KAYAK Support
Thank you for taking the time to share your experience.
We take reports like this seriously. Based on the information provided, it appears this company is an advertiser rather than part of our search content.
If you’d like additional help, please contact our support team here: https://www.kayak.com/support. A team member will review your case and assist further.
Thank you,
Emma
KAYAK
