KeepCalling.com

Dear Neda, Thank you for reaching out. We understand how frustrating it is to experience connection issues, and we sincerely apologize for the inconvenience. At this time, the telecommunications infrastructure and international connectivity in Iran remain unstable due to circumstances beyond our control. As a result, call quality and service reliability may be affected, and unfortunately, there is very little we can do from our side to improve the connection while these conditions persist. We continuously monitor the quality of our services and work closely with our partners to provide the best possible experience. However, in this particular situation, the limitations are caused by external factors that are outside our control. We appreciate your understanding and apologize again for any inconvenience this may cause.

Dear Niloo, Thank you for reaching out. We understand how frustrating it is to experience connection issues, and we sincerely apologize for the inconvenience. At this time, the telecommunications infrastructure and international connectivity in Iran remain unstable due to circumstances beyond our control. As a result, call quality and service reliability may be affected, and unfortunately, there is very little we can do from our side to improve the connection while these conditions persist. We continuously monitor the quality of our services and work closely with our partners to provide the best possible experience. However, in this particular situation, the limitations are caused by external factors that are outside our control. We appreciate your understanding and apologize again for any inconvenience this may cause.

Dear customer, Thank you for your feedback! When using the app, call connection and quality depend on your internet connection. Our Support Team will contact you for further assistance.

Dear Mimie, Thank you for choosing KeepCalling.com. Africell Internet Bundle Sierra Leone has confirmed that order placed on 08/03/2026 for a mobile recharge has been successfully processed and the plan/package selected has been added to the phone number you chose. Plan/Package Details: 6 GB Data Valid for 30 Days They also provided the reference number 20919580 as proof that the full & correct amount was added to the beneficiary's number. Mobile Recharge credit is normally received immediately after a successful purchase. However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays, then the Mobile Recharge could take up to 12 hours. Note that the operator will not always send an SMS to the recipient to advise of the top up and so if, after 12 hours the Mobile Recharge has not been received, then the recipient should get in touch directly with the mobile operator directly to confirm their balance. The contact details for Africell Internet Bundle Sierra Leone can be found on the invoice we emailed to you or in the "Order" section of your online account which you can see by clicking on https://www.KeepCalling.com/account/activity. Alternatively, you can let us know after 24 hours so that we can contact the operator for you. We appreciate your patience. For any other inquiries, check out our Help Center at: https://www.KeepCalling.com/help_center.

尊敬的顾客， 感谢您联系我们的支持团队。 请按照以下故障排除步骤进行操作： - 如果您收到包含安装步骤的自动短信，一旦您连接到本地提供商，请务必按照这些步骤操作 - 打开和关闭飞行模式并测试服务。 - 执行手动网络选择：禁用自动网络选择并选择该区域中可用的提供商之一： 转至设置 > 连接/网络和 Internet > SIM 管理器 > 网络选择 > 禁用自动选择 > 选择其他提供商。一一测试所有可用的提供商，直到找到最稳定的选项。 - 禁用任何VPN 如果问题仍然存在，请向我们提供以下信息和屏幕截图，以便为您进一步调查。 1.您设备的IMEI，您可以通过拨打*#06#或者在您的设备设置中获取。 2. APN 设置（进入设置 > 连接/网络和互联网 > 移动网络 > > 接入点名称 > 发送整个部分的屏幕截图） 3. 为旅行 eSIM 选择蜂窝或移动数据网络（转至设置 > 连接/网络和互联网 > SIM 管理器 > 移动数据 > 发送整个部分的屏幕截图） 4. 数据漫游已开启（前往“设置”>“连接”>“移动网络”>“发送整个部分的屏幕截图”） 5. 可用的 SIM/eSIM（前往“设置”>“连接/网络和互联网”>“SIM 管理器”>“发送整个部分的屏幕截图”） 6. 收到任何错误消息 我们感谢您的耐心等待。 如果您需要进一步的帮助，请给我们打电话。 如有任何其他疑问，请访问我们的帮助中心： https://www.KeepCalling.com/help_center。

嗨豪尔赫， 很遗憾听到这个消息！您实际上可以使用自己的联系人进行呼叫 - 无需手动输入。 请允许该应用程序访问您的联系人，一切都会顺利进行。 感谢您的理解！

嗨，萨曼莎， 感谢您与我们联系。 我们了解您对 KeepCalling 应用程序最近的更改的担忧以及您遇到的困难。 您的意见已转发给相关部门，以便在以后的更新中进行审核和考虑。 目前，您仍然可以通过以下选项使用该应用程序拨打电话： 1. 键盘 – 手动拨打完整的国际号码，包括国家代码 2. 联系人 – 使用手机的联系人列表，其中包含以国际格式保存的号码（+国家/地区代码） 感谢您的理解，并感谢您提供宝贵的反馈意见，这有助于我们改进我们的服务。 您的 KeepCalling 团队