KeepCalling.com

Dear Neda, Thank you for reaching out. We understand how frustrating it is to experience connection issues, and we sincerely apologize for the inconvenience. At this time, the telecommunications infrastructure and international connectivity in Iran remain unstable due to circumstances beyond our control. As a result, call quality and service reliability may be affected, and unfortunately, there is very little we can do from our side to improve the connection while these conditions persist. We continuously monitor the quality of our services and work closely with our partners to provide the best possible experience. However, in this particular situation, the limitations are caused by external factors that are outside our control. We appreciate your understanding and apologize again for any inconvenience this may cause.

Dear Niloo, Thank you for reaching out. We understand how frustrating it is to experience connection issues, and we sincerely apologize for the inconvenience. At this time, the telecommunications infrastructure and international connectivity in Iran remain unstable due to circumstances beyond our control. As a result, call quality and service reliability may be affected, and unfortunately, there is very little we can do from our side to improve the connection while these conditions persist. We continuously monitor the quality of our services and work closely with our partners to provide the best possible experience. However, in this particular situation, the limitations are caused by external factors that are outside our control. We appreciate your understanding and apologize again for any inconvenience this may cause.

Dear customer, Thank you for your feedback! When using the app, call connection and quality depend on your internet connection. Our Support Team will contact you for further assistance.

Dear Mimie, Thank you for choosing KeepCalling.com. Africell Internet Bundle Sierra Leone has confirmed that order placed on 08/03/2026 for a mobile recharge has been successfully processed and the plan/package selected has been added to the phone number you chose. Plan/Package Details: 6 GB Data Valid for 30 Days They also provided the reference number 20919580 as proof that the full & correct amount was added to the beneficiary's number. Mobile Recharge credit is normally received immediately after a successful purchase. However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays, then the Mobile Recharge could take up to 12 hours. Note that the operator will not always send an SMS to the recipient to advise of the top up and so if, after 12 hours the Mobile Recharge has not been received, then the recipient should get in touch directly with the mobile operator directly to confirm their balance. The contact details for Africell Internet Bundle Sierra Leone can be found on the invoice we emailed to you or in the "Order" section of your online account which you can see by clicking on https://www.KeepCalling.com/account/activity. Alternatively, you can let us know after 24 hours so that we can contact the operator for you. We appreciate your patience. For any other inquiries, check out our Help Center at: https://www.KeepCalling.com/help_center.

Dear customer, Thank you for contacting our Support Team. Please follow the next troubleshooting steps: - If you received an automated SMS with installation steps, once you connected to the local provider, please endure that you follow those steps - Turn On and Off Airplane mode and test the service. - Perform a manual network selection: Disable the automatic network selections and select one of the available providers in the area: Go to Settings > Connections/Network & Internet > SIM Manager > Network Selection > Disable the automatic selection > Select a different provider. Test all the available providers one by one until you find the most stable option. - Disable any VPN In case the issue persists, please provide us the following information and screenshots to further investigate this for you. 1. The IMEI of your device, you can get it by dialing *#06# or in your device settings. 2. APN settings (Go to Settings > Connections/Network & Internet > Mobile Networks > > Access Point Names > Send a screenshot of the whole section) 3. Cellular or Mobile Data Network Selected for the Travel eSIM (Go to Settings > Connections/Network & Internet > SIM Manager > Mobile data > Send a screenshot of the whole section) 4. Data Roaming Turned On (Go to Settings > Connections > Mobile Networks > Send a screenshot of the whole section) 5. Available SIM/eSIMs (Go to Settings > Connections/Network & Internet > SIM Manager > Send a screenshot of the whole section) 6. Any error message received We appreciate your patience. Drop us a line if you need further assistance with this. For any other inquiries, check out our Help Center at: https://www.KeepCalling.com/help_center.

Hi Jorge, Sorry to hear this! You can actually use your own Contacts to call - you don't need to enter them manually. Please allow the app access to your Contacts and everything will go smoothly from there. Thank you for your understanding!

Hi, Samantha, Thank you for getting in touch. We understand your concern regarding the recent changes to the KeepCalling app and the difficulty you are experiencing. Your comments have been forwarded to the relevant department for review and consideration in future updates. At the moment, you can still make calls using the app through the following options: 1. Keypad – manually dial the full international number including country code 2. Contacts – use your phone’s contact list with numbers saved in international format (+country code) We appreciate your understanding and thank you for your valuable feedback, which helps us improve our services. Your KeepCalling Team