KeepCalling.com's goal is to offer the best products to ethnic markets through easy to use services and fair prices.From prepaid credit to monthly plans, mobile recharge, or virtual numbers, KeepCalling.com's services bring people closer together and help them stay in touch regardless of their location.With KeepCalling it’s easy to call home!For more info, visit:Calling RatesHow to CallCreate New AccountHelp Center
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Is KeepCalling.com legit?
KeepCalling.com (keepcalling.com) has a 3.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently appreciate the affordable pricing, reasonable tariffs, and overall great value for money when making long-distance calls to various overseas destinations. Many consumers frequently note the extremely reliable connection, crystal clear sound quality, and remarkable ease of use when keeping in touch with family abroad.
However, some people mentioned experiencing occasional technical problems, such as unexpected call drops, background static, and audio latency during lengthy telephone conversations. A small group of users also encountered unexpected extra charges, hidden rate differences, or frustrating difficulties regarding service changes and account billing.
Auto-generated from all reviews of this business. For reference only.
I paid with ApplePay and was charged an extra £1.99 on top of my original quote of £4 for voice credit. I should have used a plastic Visa card instead. I have since contacted KeepCalling but they cannot refund the difference. Not at all pleased.
Reply from KeepCalling.com2026-07-20
Hi Max,
Thank you for your feedback. We understand your concern about the costs. The fee you see is indeed set by Apple Play, not by us. They impose additional charges on in-app purchases, which affects the final price. You can purchase any of our products by using both credit and debit cards, to avoid the fees set by Apple Pay.
We are always looking for ways to make our services more transparent, so if you have any further suggestions, feel free to reach out!
Your KeepCalling Team
Update:
After I reached out on here they fixed the problem. Im happy they fixed it but its unfortunate that their costumer servive before this was really bad.
But thank you for fixing it now.
Do not trust this company. I used it for a year and it worked fine. After that it suddenly stopped working for me. I thought I needed to put more credit on it. So in total i put 20more euro on it.
They say that i didnt met the terms and conditions and I can’t use it anymore.
I dont know what happened since I didnt do anythinw wrong with it. I send an email and they just send me the link to terms and conditions and that I wont get my money back. I ask to further explain since I dont understand. I dont get a reaction anymore nor a refund. This is a big scam company
Reply from KeepCalling.com2026-07-21
Hello!
We are sorry that you experienced issues with our service. We have reviewed the situation, and your service should be working now. Do let us know if you need further assistance.
Your KeepCalling Team
The monthly plan purchase process was simple and fast. I do have complaint on the quality of the call to Thailand. The recipient said that there is a voice feedback during the the call every time I call her.
Reply from KeepCalling.com2026-07-20
Hi, Eddie,
We appreciate your feedback.
Since you're using the app, please take into account that the quality of the calls relies on your WiFi or cellular data Internet connection and device settings as well.
Make sure:
-you have the latest app version installed on your device.
-you do not have any VoIP restrictions from your Internet provider.
-your Internet connection is not very slow and thus cannot connect you to our servers.
If you have any questions regarding your account or using the service, please contact our Support Team, available 24/7.
Your KeepCalling Team
I do not recommend KeepCalling. They start charging before the call is even connected, and the amount they charge is much higher than the credit you actually receive. In my experience, I ended up paying about 20% more than expected.
It often takes several attempts to get connected, and even when the call goes through, the voice quality is sometimes poor. Overall, the service is unreliable and not worth the money.
Reply from KeepCalling.com2026-07-20
Hello,
Thank you for your feedback. We assure you that we only charge for successfully connected calls, and our rates are those displayed on the website.
The connection issues and poor call quality you experienced are likely due to unstable phone lines in Iran. Unfortunately, there is little we can do to resolve this from our end.
For any other questions and issue, you can contact our Support team, available 24/7.
Keep in touch!
Your KeepCalling team
When Skype folded up , on the orders of Microsoft, we were left in the lurch.
Keep Calling has fixed that.
Competitive,
Easy to use
Good quality signal.
I am experiencing poor connection quality, the service goes online and offline, particularly during the system updates, which further disrupts the connection.
Reply from KeepCalling.com2026-07-13
Hi, Anna,
Thank you for opening up the topic. We checked your account and we can see that you are using the app. Please contact our Support Team, available 24/7, so they can further investigate possible issues.
In the meantime, you can also follow these steps:
- make sure you have the latest app version installed on your device.
- make sure you do not have any VoIP restrictions from your Internet provider.
- make sure your Internet connection is not very slow and thus cannot connect you to our servers.
Thank you for your patience.
Your KeepCalling Team
I could only contact my family through KeepCalling, but it was still very difficult to reach them. Even when the call didn't go through, I was still charged.
Reply from KeepCalling.com2026-07-13
Hi, Sarah,
We are sorry that you are experiencing issues while trying to call Iran.
The problem is related to current disruptions affecting local providers in the destination country, beyond our control. This is impacting the ability to successfully connect calls across multiple networks.
At this time, we kindly recommend allowing some time before attempting to place further calls, as repeated attempts during this disruption may continue to result in unsuccessful connections and additional charges.
Please rest assured that we are actively working with our carrier partners to resolve the issue as quickly as possible, although at the moment, we do not have an estimated time for resolution.
In the meantime, please contact our Support Team regarding the recent failed call attempts, so they can further investigate.
We apologize for the inconvenience caused, and thank you for your patience and understanding during this time.
Your KeepCalling Team
This system is very simple to use and provides a great rate. Definitely appreciated, and would advise anyone to use this service for international calls.
The new vision sucks. Bring the old one back. It's so confusing to make calls anymore.
Reply from KeepCalling.com2026-07-07
Hi Mezz,
Thank you for opening up the topic. We checked your account and we can see that you are using the app. Please contact our Support Team, available 24/7, so they can further investigate possible issues.
In the meantime, you can also follow these steps:
- make sure you have the latest app version installed on your device.
- make sure you do not have any VoIP restrictions from your Internet provider.
- make sure your Internet connection is not very slow and thus cannot connect you to our servers.
Thank you for your patience.
Your KeepCalling Team
