Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time.
However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
I bought some glasses from them for about $130 and it came pretty much broken and unusable. Tried to reach out multiple times over span of 7 months and no reply. They are scammers don’t use
Kentfaith 回复2026-07-07
Dear Customer,
We apologise for any inconvenience caused.
Could you please provide me with the order ID or email address so that I can check the details?
If there is a problem with the product, we can issue a refund and there is no need to return it, to save you time.
If you require further assistance, please do not hesitate to contact us.
Kind regards,
Kentfaith
I had a very negative experience with Kentfaith. I received a defective camera and had to return it to China at my own expense (about CHF 75), with the process taking several months and multiple emails.
I have now received a full refund, including return shipping, which I appreciate.
However, the process was far too slow and complicated for a defective product. I hope Kentfaith improves its customer service and return procedures in the future.
Kentfaith 回复2026-06-16
Dear Valued Customer,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
We have reviewed our previous email correspondence. If a quality issue arises within 30 days of receiving the product, Kentfaith will cover the return shipping costs.
Regarding the product issue you reported, we have provided you with a return address. However, based on the return tracking number you provided (738414082754), we regret to inform you that we have not received your returned package. Additionally, since your order was placed a long time ago, we are unable to retrieve any shipping information of the returns.
However, to ensure our customers are not disappointed, we have already refunded the full amount for the product.
If you have any further questions, please feel free to contact us via email.
Thank you for your understanding.
Kentfaith
Attempts to cancel the order immediately after placement were resisted, finally cancellation accepted and refund promised within one week. Failed to receive refund until I raised a dispute via PayPal. Received refund.
Kentfaith 回复2026-06-16
Dear Customer,
Thank you for your feedback, and we’re truly sorry for the delay in processing your refund.
We originally aim to complete all refunds within one week, but in your case, an additional few days were needed due to an internal compliance review on recent transactions.
As a result, your refund was completed on day 10 instead.
We fully understand your frustration, and we sincerely apologize for the inconvenience this caused you.
Please know that we are reviewing our process to ensure faster and more transparent handling going forward.
Thank you for giving us the chance to improve.
For more information needed, please contact us back.
Best regards
Kentfaith
The tripod bag arrived safely and in good condition.
I also appreciate the kind support from the K&F team regarding my previous issue.
Thank you for your helpful service.
I made two orders, both never delivered and never refunded. Customer service doesn't care to track the case, they just send you some generic replies over and over again. They aren't able to provode the proof of delivery such as my signature, nevertheless they refuse to refund or send a replacement.
On top of that, delivery takes over a week, which nowadays is just silly.
Kentfaith 回复2026-05-07
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during the shipping process.
We reviewed your order. Your package failed to be delivered in April due to an incorrect address and was not returned to our warehouse, so we were unable to process the refund promptly. After verifying the situation with our warehouse staff, your package was returned to the warehouse on May 5th, and we have now processed your refund request.
https://t.17track.net/en#nums=CE050108005DE
The refund will be returned to your original payment method. Please check your PayPal or credit card.
If you have any questions, please feel free to contact us.
Best regards,
Kentfaith
I bought a tripod, which came on damaged, I guess during delivery it was thrown or fallen down and one flip flop was broken. I contacted Kentfaith and explained the problem. I got a quick reply and a pragmatic solution so I had not to send back the full tripod, but could easily repair it by myself. So not only the product is nice and of high quality, also the service in case of problems works very well.
I made an order, and it took some time, but it arrived, and the quality is very good. Their website gave me the best deal for my lens, so I am very happy.
After purchasing many items, they are all good quality and function exactly as they should. While the quality might not be as great as other, more reputable stores, you can't beat the price point. The variable ND filter and lightweight tripod have been a great addition to my kit and after filming a documentary in remote parts of Australia, I was super happy with how well the equipment handled those environments.
I am writing to formally complain about an incorrect order I received.
My order is KF-ORDER-0-821712
I ordered the Carbon Fiber Travel Tripod 70"/1.7m Max Height Lightweight Tripod 15kg/33.07lbs Load for DSLR Cameras A254C4+BH-35L (old model SA254C2) (SKU: KF09.098). However, the product delivered does not match my order. Instead of the BH-35L head, I received a BH-36L (see attached photo).
Additionally, the tripod itself differs in appearance from the product shown on your website (see attached screenshot). This raises serious concerns about the accuracy of your product listing.
I expect a prompt resolution to this issue. Please clarify how you intend to proceed. I request either:
an immediate replacement with the correct product as ordered, or
a full refund, including any return shipping costs.
Please respond within a reasonable timeframe with clear instructions on the next steps.
If this matter is not resolved promptly, I will be forced to escalate the issue further.
I look forward to your swift response.
No recommendations from anyone and I am glad I patronised this company. From the tripods, camera bag, soft box, etc.
Their delivery was swift and on my second order I got a gift. Even when the head of my tripod had a fault and I reached out to them, they sent me a new head without requesting for a dime or the previous one. I am stuck with them and I am ordering more productssss as I just started my photography career and I don’t regret anything I have purchased so far. I can go on and on but sincerely, they have my loyalty already.
I was a young piano teacher wanting to be better and never compromise on quality be it personal or professional. I'm the sort that invests only once in very expensive products and have it last for a lifetime because it shows how much effort you put into investing in your prized future. To that extent I came across kentfaith in 2021 because I wanted to begin my youtube journey after watching Nahre Sol talk about her recording gear. The moment I saw kentfaith I knew that I knew that I KNEW that this would be the site that gives me what I sought. I wanted a tripod that would be sturdy, durable and endure the elements like it was another tuesday and still look like no forest fire ever touched it. At the time this tripod was the largest investment I had made. It even came with a bag that most bag-makers would envy! 5 years, many international flights, jostling in transport, carrying it everywhere for recordings and then some I can very easily vouch, verify and testify that what you see on the website is definitely what you get. They have never once compromised in quality nor safety during shipping. The customer care is polite, professional and prompt. Anyone building their future or are interested aficionados in their creative field will not be disappointed in kentfaith, What are odds that I've been wanting to write a review and boom I get an email today to do just that! I'm glad and very grateful. You have a loyal customer kentfaith. Many blessings!
I've ordered several lens filters and magnetic lens caps and adapters from K&F Concept. The products are high quality and I've been very happy with them after using them on my travels. The products always arrive quickly and well packaged. Will continue to order from them.
K&F CONCEPT
Kentfaith UK
Kentfaith DE
Kentfaith
Kentfaith FR
Kentfaith DK
Kentfaith
Fyndiq