K Health

We sincerely apologize for the unacceptable wait time and your frustrating experience, which clearly did not meet the standard of care we strive to provide. We are very sorry that you left feeling unheard and that you did not receive the assistance you needed, especially after paying a fee. Your feedback is vital as we continuously work to improve our services and ensure a better experience for all our patients.

We are glad your Advair refill appointment was smooth, but we are genuinely sorry for the six-hour wait time and subsequent disconnection you experienced while trying to get help for your ear issue. We understand this was incredibly frustrating & want to apologize for the poor experience.

Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you found the service quick, received good care, and appreciated the convenience of being able to complete your visit from home. Your feedback reinforces our commitment to providing accessible and high-quality healthcare!

We are very happy to hear that your meeting with the doctor was a great experience and that you found her to be very helpful. Our medical team strives to provide high-quality care, and your positive feedback about our providers is truly valued. However, the significant delay is a serious issue that overshadowed your entire visit. We sincerely apologize that the wait time estimate was inaccurate. We also recognize our failure to provide timely updates to keep you informed. We sincerely appreciate your feedback.

We truly appreciate your feedback! It's wonderful to hear that your experience with our physician was fast & efficient, and that you felt you received caring and pleasant service. We will make sure to share your kind comments with the doctor!

Thank you for sharing your feedback. We understand that it can be deeply frustrating when the treatment you felt you needed, such as an oral antibiotic, was not prescribed by the doctor. We want to assure you that our physicians are committed to providing the best possible care while adhering to established clinical standards and guidelines. These standards dictate when certain medications, like antibiotics, are appropriate to ensure patient safety and promote long-term public health. If your symptoms do not get better or get worse, you can reconnect with a provider at no charge up to 7 days from the initial visit date. Thank you again for your feedback.

We're delighted that you found the process of discussing your symptoms, receiving a diagnosis, and getting a prescription to be easy and efficient. Providing clear, simple, and timely care is our primary goal, and we appreciate you taking the time to share your positive experience!

Thank you for taking the time to share your experience. We are glad to hear that you felt listened to and that the provider was able to quickly assess your condition and send in a prescription. We appreciate that positive feedback. We are genuinely sorry to hear that your condition did not improve as expected but are grateful that you followed up on the recommended care! We hope you are feeling better.

Hi there! We sincerely apologize for the unacceptable experience you had during your recent visit. Waiting five hours for a doctor and then having the session abruptly closed without any resolution is absolutely not the standard of care we aim to provide, and we understand why you feel like the conversation was cut short. We value your long history with K Health and regret that this specific visit was so frustrating and failed to meet the level of quality you've come to expect. Feel free to write us at [email protected] so we can understand what went wrong and ensure it doesn't happen again, as we are committed to providing timely and complete care to all our patients. Thank you again for taking the time to share your feedback.

We apologize for the long wait time you experienced and hope that you got the care you needed elsewhere. Your feedback helps us improve our quality of care. Should you continue to run into long wait times or experience any other issues you can reach our Patient Experience team by calling (888) 564-5250 Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. You can also reach us any time at [email protected].

Hi Jordyn, we apologize for the negative experience you had using K Health. Your feedback is valuable to us as we continue to grow. We can assure you that the clinician you spoke with is a real person. You can click on the icon at the top of the chat to learn more about your provider. Nevertheless, we understand your concern and will let our medical leadership know. Thank you for letting us be part of your healthcare journey!

Hi Michelle, we are glad that you had a positive experience using K Health. Our goal is to provide affordable high quality healthcare that is convenient, efficient, and easy to use. Thank you for trusting us to be part of your healthcare journey!

Hi Kevin, we are glad you had a positive experience using K Health. Our goal is to provide affordable high quality healthcare that is convenient, efficient, and easy to use. Thank you for trusting us to be part of your healthcare journey!

Hi John, we are glad that you received the care you needed using K Health. Our goal is to provide affordable high quality healthcare that is convenient, efficient, and easy to use. Thank you for trusting us to be part of your healthcare journey!

Hi Edith, we are glad to hear that you had a positive experience using K Health. Our goal is to provide affordable high quality healthcare that is easy to use, efficient, and convenient. Thank you for letting us be part of your healthcare journey.

Hi Cyn, we apologize for the long wait time you experienced and understand how frustrating this is, especially when you aren't feeling well. Our telemedicine appointments are conducted through messaging, unless your state requires a video call. Our providers are given approximately 5 minutes to respond to their patients and patients are given 5 minutes to respond to their provider. This is done to ensure that providers can efficiently see patients. We apologize if this was unclear and thank you for providing feedback. We hope you received the care you needed and wish you well.

Hi Ann, we are glad to hear that you had a positive experience using K Health. Our goal is to provide affordable high quality healthcare that is easy to use, efficient, and convenient. Thank you for letting us be part of your healthcare journey.