Everything is bad
Everything is bad. From professionalism to the way they treat their customers. All bad. 10 out of 10 NEVER reccommend lol
About K Health
Data updated- Website
- khealth.ai
- Category
- Health & Medical
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 54 reviews
- Replies to negative
- 91% (32/35)
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Is K Health legit?
K Health (khealth.ai) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 27% give 1 star; The business has replied to 91% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
After they help you once
After they help you once, they will never ever help again, but will continue to take your money and then tell you they can't help....lying, greedy @** people period...Go somewhere else please
Don’t Waste your Time and Money!
Waited for 4 hours (past my appointment time) and paid $73 for them to not help me at all. Such a scam and waste of time. I don’t know where this originates, but it’s definitely not from the US. Went to another provider site afterwards, and it was so much better. Don’t waste your time or money!
Reply from K Health2025-12-01
We sincerely apologize for the unacceptable wait time and your frustrating experience, which clearly did not meet the standard of care we strive to provide. We are very sorry that you left feeling unheard and that you did not receive the assistance you needed, especially after paying a fee. Your feedback is vital as we continuously work to improve our services and ensure a better experience for all our patients.
I’m not sure the doctor I was given…
I’m not sure the doctor I was given understands the antibiotic treatment for my strep throat. Standard is 10 days treatment and I was only given a 3 days supply. I need help resolving this.
The appointment with a primary to get…
The appointment with a primary to get an advair refill was smooth. However I was traveling and experiencing issues with my ear and I reached out and sat in queue for 6 hours only to be disconnected and start all over. So frustrating and why don’t you have a timer that gives some idea of how long the wait is ???
Reply from K Health2025-11-11
We are glad your Advair refill appointment was smooth, but we are genuinely sorry for the six-hour wait time and subsequent disconnection you experienced while trying to get help for your ear issue. We understand this was incredibly frustrating & want to apologize for the poor experience.
I really liked that I could do this…
I really liked that I could do this from home it was pretty quick I felt I was given good service and meds thank you
Reply from K Health2025-11-11
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you found the service quick, received good care, and appreciated the convenience of being able to complete your visit from home. Your feedback reinforces our commitment to providing accessible and high-quality healthcare!
The doctor was great, but waiting 4-1/2 hours and being told 1 hour was terrible!
My meeting with the doctor was a great experience and she was very helpful. The wait for service was horrible! The app said the wait would be at most a little over one hour. I did not hear back from the doctor until 4-1/2 hours later! This is not a typo. I did not get updates on how long it would be either. I actually thought you took my money and ran. I began to wonder if I was scammed.
Reply from K Health2025-11-03
We are very happy to hear that your meeting with the doctor was a great experience and that you found her to be very helpful. Our medical team strives to provide high-quality care, and your positive feedback about our providers is truly valued. However, the significant delay is a serious issue that overshadowed your entire visit. We sincerely apologize that the wait time estimate was inaccurate. We also recognize our failure to provide timely updates to keep you informed. We sincerely appreciate your feedback.
Quick & easy
Quick & easy. The physician assigned to me was pleasant & caring.
Reply from K Health2025-11-03
We truly appreciate your feedback! It's wonderful to hear that your experience with our physician was fast & efficient, and that you felt you received caring and pleasant service. We will make sure to share your kind comments with the doctor!
Wasn’t 100% happy
The doctor I saw refused to write me an oral antibiotic and I feel that I need one.
Reply from K Health2025-11-03
Thank you for sharing your feedback. We understand that it can be deeply frustrating when the treatment you felt you needed, such as an oral antibiotic, was not prescribed by the doctor. We want to assure you that our physicians are committed to providing the best possible care while adhering to established clinical standards and guidelines. These standards dictate when certain medications, like antibiotics, are appropriate to ensure patient safety and promote long-term public health. If your symptoms do not get better or get worse, you can reconnect with a provider at no charge up to 7 days from the initial visit date. Thank you again for your feedback.
Easy, through way to have a doctor visit
It was easy to go over my symptoms and get a diagnosis, along with getting a prescription.
Reply from K Health2025-11-03
We're delighted that you found the process of discussing your symptoms, receiving a diagnosis, and getting a prescription to be easy and efficient. Providing clear, simple, and timely care is our primary goal, and we appreciate you taking the time to share your positive experience!
I felt like the doctor listened and…
I felt like the doctor listened and looked at the pictures I provided. He sent in a prescription for me. I did end pup going to an urgent care 2 days later because the condition wasn’t improving.
Reply from K Health2025-10-29
Thank you for taking the time to share your experience. We are glad to hear that you felt listened to and that the provider was able to quickly assess your condition and send in a prescription. We appreciate that positive feedback. We are genuinely sorry to hear that your condition did not improve as expected but are grateful that you followed up on the recommended care! We hope you are feeling better.
K health used to be amazing
K health used to be amazing, I have been using them for years. My most recent visit was horrible. I had to wait 5 hours for a doctor only for the doctor to close out of the visit abruptly without any resolution or clonclsion. Felt like I’d been hung up on mid conversation. Do yourself a favor and find another telehealth service.
Reply from K Health2025-10-27
Hi there! We sincerely apologize for the unacceptable experience you had during your recent visit. Waiting five hours for a doctor and then having the session abruptly closed without any resolution is absolutely not the standard of care we aim to provide, and we understand why you feel like the conversation was cut short. We value your long history with K Health and regret that this specific visit was so frustrating and failed to meet the level of quality you've come to expect. Feel free to write us at [email protected] so we can understand what went wrong and ensure it doesn't happen again, as we are committed to providing timely and complete care to all our patients. Thank you again for taking the time to share your feedback.
If you want to wait for hours this is a…
If you want to wait for hours this is a good app other than that they don't really care about giving you help they just want your money it's all I care about they don't care about helping people I was on sitting on hold for weight for a clinician to come and speak to me it after 6 hours I decided they're not going to come nobody ever came it's ridiculous so I would say go to another place like a real doctor if you need help cuz this is not going to give you help quick it's going to take hours hours of waiting call a real doctor this is just going to waste your time these people are full of crap and they don't really want to help you I haven't been helped in 3 days trying to call him and I was on the app but they don't answer to that you just have to wait keep waiting it's really ridiculous anyways hope this review was helpful to somebody
Reply from K Health2025-10-20
We apologize for the long wait time you experienced and hope that you got the care you needed elsewhere. Your feedback helps us improve our quality of care. Should you continue to run into long wait times or experience any other issues you can reach our Patient Experience team by calling (888) 564-5250 Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. You can also reach us any time at [email protected].
It felt impersonal
It felt impersonal. I had concerns and some were acknowledged and some weren't. It felt like I was talking to AI. And with the concerns that were acknowledged I really didn't get any helpful answers. And I am not the Dr. here so asking what I want with my dosage of medication while not giving any sort of medical opinion was weird.
Reply from K Health2025-10-20
Hi Jordyn, we apologize for the negative experience you had using K Health. Your feedback is valuable to us as we continue to grow. We can assure you that the clinician you spoke with is a real person. You can click on the icon at the top of the chat to learn more about your provider. Nevertheless, we understand your concern and will let our medical leadership know. Thank you for letting us be part of your healthcare journey!
It was great not having to leave my home as I had a fever
Very knowledgeable and was able to get the prescriptions to treat my symptoms. My fever is now gone along with my eyes that were tearing up. I still have a slight cough when I lay down, but I have gotten my energy back. I let you know my right ear was still clogged from a combo of the illness and my flight. I was advised to use Flonase so I’m on 4th Tx this evening at 6 pm I incorporated Sudafed yesterday at 5 pm and today at 5 am so I’ll take another one today. I did call my primary today re my ear blockage so I have an appt on Wednesday, hopefully it will be cleared up by than as my ear has been clogged for 9 days total since my flight last Sunday, Thank. You Michele
Reply from K Health2025-10-07
Hi Michelle, we are glad that you had a positive experience using K Health. Our goal is to provide affordable high quality healthcare that is convenient, efficient, and easy to use. Thank you for trusting us to be part of your healthcare journey!
Super easy to use
Reply from K Health2025-10-07
Hi Kevin, we are glad you had a positive experience using K Health. Our goal is to provide affordable high quality healthcare that is convenient, efficient, and easy to use. Thank you for trusting us to be part of your healthcare journey!
Needed a prescription renewal for short…
Needed a prescription renewal for short term. They asked more questions than my Dr. I was able to get my medicine without delay. Considering using them for my long term medical needs like diabetes .
Reply from K Health2025-10-07
Hi John, we are glad that you received the care you needed using K Health. Our goal is to provide affordable high quality healthcare that is convenient, efficient, and easy to use. Thank you for trusting us to be part of your healthcare journey!
It was my first time using K Health and…
It was my first time using K Health and I really enjoyed the fast turn around of a physician responding to the chat and the responsiveness was very clear
Reply from K Health2025-09-30
Hi Edith, we are glad to hear that you had a positive experience using K Health. Our goal is to provide affordable high quality healthcare that is easy to use, efficient, and convenient. Thank you for letting us be part of your healthcare journey.
It took way too long to have the…
It took way too long to have the conversation and to get help. I thought this was a telehealth appointment and it was all by text. I would be asked a question and wouldn’t get a response for 5 minutes each time. This is unacceptable. I was delirious with fever and struggling to get help.
Reply from K Health2025-09-30
Hi Cyn, we apologize for the long wait time you experienced and understand how frustrating this is, especially when you aren't feeling well. Our telemedicine appointments are conducted through messaging, unless your state requires a video call. Our providers are given approximately 5 minutes to respond to their patients and patients are given 5 minutes to respond to their provider. This is done to ensure that providers can efficiently see patients. We apologize if this was unclear and thank you for providing feedback. We hope you received the care you needed and wish you well.
Good dialogue and prompt prescription…
Good dialogue and prompt prescription filled.
Reply from K Health2025-09-30
Hi Ann, we are glad to hear that you had a positive experience using K Health. Our goal is to provide affordable high quality healthcare that is easy to use, efficient, and convenient. Thank you for letting us be part of your healthcare journey.