K Health (khealth.ai) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 27% give 1 star; The business has replied to 91% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
G
Geraldine · 1 review · Experienced 2025-08-25 ·
★★★★★
Don’t waste your time.
Don’t waste your time with this platform. Doctors don’t want to work with insurance companies. Pressuring for a prescription to a non client preffered drug.
Reply from K Health2025-09-06
Hi Geraldine, we apologize that you were unsatisfied with your experience. We strive to provide affordable high quality healthcare that is easy to use and convenient.
All of our providers follow strict telemedicine guidelines and company policies that prioritize patient safety. We apologize if you felt pressured during your experience with one of our doctors and encourage you to reach out to us at [email protected], so that we can look into this. At this time K Health works with select insurance companies, but we try to make our service as affordable and as accessible as possible.
S
SL · 1 review · Experienced 2025-08-25 ·
★★★★★
AI driven. Triple the cost of a single Urgent Care visit.
The care provided was entirely driven by artificial intelligence, with no human interaction at any point in the process. This approach does not reflect high-quality, premium care and is misleading—particularly in how pricing is advertised to attract patients.
The experience was frustrating, taking around three hours to initiate a series of text messages. Despite clearly explaining the prescription already being taken, K Health proceeded to prescribe a significantly higher dosage in a single capsule, raising concerns about the accuracy and safety of their AI-driven decision-making. It would have been less money to go to an Urgent Care facility where a real doctor could prescribe the dosage as previously taken along with three refills. K Health requires a new visit for each refill. In the long run, you'll pay more than triple had you just went to Urgent Care.
Reply from K Health2025-09-02
Hi SL, we apologize that you were not satisfied with your experience. The K Health process starts with an encounter using our advanced clinical AI, which uses a combined knowledge from millions of medical records and thousands of doctors to instantly show you how others were diagnosed and treated. From there you have the option to meet with a licensed clinician. Every clinician is extremely knowledgeable and adheres to strict telemedicine guidelines and company policies that prioritize safety. You can click on the clinician's icon in the chat to learn more about them.
We understand that long wait times are extremely frustrating, especially when you aren't feeling well. Wait times are dependent on your location and time of day. Thank you for your patience. Please reach out to us at [email protected] so that we can come up with a resolution.
L
Liz · 1 review · Experienced 2025-08-20 ·
★★★★★
Highly Recommended
Quick response from physician and an easy to use app!
Reply from K Health2025-08-25
Hi Liz, we are glad to hear that you had a positive experience using K Health. We strive to provide affordable high quality healthcare that is easy to use and convenient. Thank you for trusting us to be part of your healthcare journey!
G
G Lance · 1 review · Experienced 2025-08-22 ·
★★★★★
It was great!
Reply from K Health2025-08-25
Hi, we are glad to hear that you had a positive experience using K Health. We strive to provide affordable high quality healthcare that is easy to use and convenient. We would love to hear more about your experience. You can email us at [email protected]. Thank you for trusting us to be part of your healthcare journey.
J
Jane S · 2 reviews · Experienced 2025-08-18 ·
★★★★★
Vague communication during wait time and a 7 hour wait time.
Better communication regarding what happens after submission.
Do I stay on the chat or get a call back. Especially when it took 7 hours for a
Clinician to get back a hold of me. Plus, is there a sound or what to let me know the clinician is in attendance.
I actually submitted another n/c I thought I had been dropped. Some type of chat/response during the 7 hour wait time would have been helpful.
It actually was a stressful experience, especially during that time.
Reply from K Health2025-08-25
HI Jane, we apologize for the long wait times and the frustration you experienced using the K Health app. Your feedback is important to us and helps us make improvements. Please reach out to us at [email protected] so that we can look further into your case.
I never leave reviews but had to after my visit with Krista Huan FNP. I came to K Health after trying multiple telehealth platforms for anxiety/ simple health issues. I was sick of spending so much money for a zombie like person rushing me through the process to prescribe me a drug ( that I don’t think they are even fully educated on). Not only is K Health the most cost affective platform but the most thorough. Krista was empathetic, extremely knowledgeable, and very thorough. She did not rush me and really heard me to help me come up with a treatment plan. I would travel to go see her so being able to have her care for me with just my phone is truly a blessing.
Reply from K Health2025-08-25
Hi Josh and Betty Ballard, we are glad that you enjoyed your visit with Krista Haun, FNP! We strive to provide affordable high quality healthcare that is easy to use and convenient. All of our providers are extremely knowledgeable and prioritize patient safety. Thank you for trusting us to be part of your healthcare journey.
N
Nicole Link · 1 review · Experienced 2025-08-19 ·
★★★★★
Too much money and zero help
Update: 08/21/25
They sent a bogus reply making excuses for STILL taking peoples money when they DID NOT TREAT your illness. RIP OFF!
I spent a ridiculous fee to speak to a doctor in the comfort of my own home because I work long hours only to be told that there was nothing they could do about my ear infection. Because I don't own an expensive device to show them the inside of my ear. Even though my medical history shows that I am prone to ear infections. Waited a long time and spent too much money for zero help at all. I should have saved that money, took off work and went to my regular doctor. At least they would have been helpful.
Reply from K Health2025-08-21
Hi Nicole, we apologize that you were not satisfied with your experience. Due to the nature of some conditions, our providers may suggest in-person treatment since they cannot physically evaluate you. Additionally, since we are not your regular primary care provider, we do not have access to your full medical history. Our providers follow strict telemedicine guidelines and company policies that prioritize patient safety. In-person treatment is typically suggested as a precaution, since the provider feels that K Health's telemedicine platform is not in depth enough to prescribe any kind of medication at that moment. We thank you for your understanding and hope that you got the care you needed.
update 8/22/2025: We have reached out to you via email to better understand your case and provide you with support.
I waited more than 5 hours for a medical professional to chat with me. Also, I basically self-diagnosed and self-prescribed. When I said, "this is what I think it is", they prescribed medication. When the medication was too expensive, I said a pharmacist suggested this, and they prescribed what the pharmacist suggested. I appreciated that they listened but when using my previous insurance company, it was a much more formal process with a much more in depth conversation about my needs, symptoms, etc. In the future I am unsure if I will use this method or just go to urgent care.
Reply from K Health2025-08-21
Hi Cassie, we apologize for the long wait times that delayed your treatment. Before patients are connected to a provider on our platform, they are given the information that patients enter into the symptom checker and review it before determining their assessment. Please be assured that our providers are all extremely knowledgeable, professional, and give each patient their full attention. We hope you will give K Health a try again!
T
Tyler · 1 review · Experienced 2025-08-18 ·
★★★★★
Slow, will answer while you sleep then cancel
Started my chat at 2pm. Sat around for hours waiting, decided they'd probably just respond tomorrow. Nope, apparently midnight is when they decide to answer chats, cause who sleeps? Not only did they answer it at midnight, 10 hours after I started it, they CANCELLED IT and said "looks like you're not around" after waiting FIVE MINUTES. So I had to redo it at 3:30am and it's not 6:30am and I'm still waiting. Support said "sorry you had trouble connecting, but you can retry!!!!!" Like I can't see the big f***ing button.
Reply from K Health2025-08-21
Hi Tyler, we apologize for the long wait times you incurred and the delay in treatment this caused. Wait times can vary on the state you are located in and the time of day. We understand how frustrating this can be. Due to the high volume of patients we treat, our providers give patients a five minute window period to respond before closing out the chat. We know it isn't always easy to respond within that timeframe, so we have tried to make it easier for you to easily reconnect with a new provider. Nevertheless, we apologize for the long wait period and hope that you sought out alternative treatment. Your feedback helps us improve our services and ensure that we have enough providers on staff to see patients in a timely manner. Thank you!
S
Samuel Morse · 1 review · Experienced 2025-08-18 ·
★★★★★
They are terrible with prior…
They are terrible with prior authorization.
Reply from K Health2025-08-21
Hi Samuel, thank you for your feedback. We are sorry that you didn't have a good experience working with our team to get your prior authorization approved. We have reached out to you via email for more support. However, if you ever experience any trouble, please do not hesitate to reach out to us via email at [email protected] or for clinical questions you can follow up with a provider in the chat.
L
Lynda · 6 reviews · Experienced 2025-08-15 ·
★★★★★
Bad customer service
I started the check in process at approx 9.30 am and finally spoke to a clinician at 5pm regardless of the fact that I had my phone glued to my side. Received a text at 1.30 pm stating that call had ended and I should reconnect ??? I tried repeatedly but got a message “Try again” Finally connected around 2.30pm and was told around 3pm to stand by for a clinician. I then waited 2 hours for clinician to come on the line. I have used K Health once before successfully and
used this to avoid hours in local urgent care. My phone calls to support state that wait time is one minute - I waited well over 30 minutes and hung up. Very disappointed. Will not use again.
Reply from K Health2025-08-21
Hi Lynda, we apologize for the long wait times you incurred and the delay it caused in your care. We experienced longer wait times than usual this past week, so we appreciate your patience. Your feedback is important to us and helps us improve our services so that we can better serve patients and provide them an easy to use and convenient alternative to urgent care. Please reach out to us at [email protected] so that we can find a resolution. Again, we are very sorry for the disappointing and frustrating user experience you had. We hope that with improvements, you will try K Health again.
H
Hoodie Fan · 6 reviews · Experienced 2025-08-09 ·
★★★★★
Convenient alternative to going into…
Convenient alternative to going into urgent care. Doctor was friendly enough and helpful. Not impressed with the process to create an account and how long it took to discuss my symptoms before being seen. System checker is painstakingly useless, rather than describing what’s bothersome. I wanted help for my early detected COVID such as medication. The medication ended up costing $1500 which i was not going to pay. And i couldn’t figure out where to find a note that i was seen. I didn’t need a note but wanted one for my employer in the event that I needed to stay home. Probably won’t use this service unless telemedicine is unavailable again.
Reply from K Health2025-08-21
Hi Hoodie, we are glad that you had a positive experience being assessed by one of our expert providers. Our symptom checker uses a combined knowledge from millions of medical records and thousands of doctors to instantly show you how others were diagnosed and treated. While the process can feel long, especially when you aren't feeling well, this feature is free to everyone and is helpful in breaking down medical conditions and make healthcare more accessible. In the future, should you need a note, you can request one from our clinician and they will alert a member of your care team to provide you with one. In regards to the cost of the COVID-19 medication, we would suggest following up with your provider in the same chat to see if there is an alternative or if they have any other suggestions. Please reach out to us at [email protected] so that we can further assist you.
J
Jack Jokumsen · 5 reviews · Experienced 2025-08-09 ·
★★★★★
Easy
Easy, fast and convenient. Allowed me to stay home and get the care I needed quickly and at a lower cost. Highly recommend
Reply from K Health2025-08-15
Hi Jack, we are glad that you had a positive experience receiving care through the K Health app. We strive to provide affordable high quality healthcare that is easy to use, convenient, and fast. Thank you for trusting us to be part of your healthcare journey!
s
sarah lovorn · 1 review · Experienced 2025-08-11 ·
★★★★★
Makes healthcare more accessible for…
Makes healthcare more accessible for me. Recently experienced shipping issues, but when I called customer service, Jackie was incredibly kind and helpful. The issue got resolved very quickly.
Reply from K Health2025-08-15
Hi Sarah, we are glad that you had a positive experience using the K Health app. We strive to provide affordable high quality healthcare to everyone that is easy to use and convenient. All of our patient experience agents, especially Jackie, are extremely knowledgeable, kind, and ready to help! Thank you for trusting us to be part of your healthcare journey!
c
customer · 3 reviews · Experienced 2025-08-01 ·
★★★★★
The Dr I spoke to was very thorough.
Reply from K Health2025-08-06
We are glad to hear that you had a positive experience using K Health and that your provider was thorough! We strive to provide affordable high quality care that is easy to use and convenient to patients. Thank you for trusting to be part of your healthcare journey and we hope you will continue to use K Health.
D
DKin · 1 review · Experienced 2025-08-01 ·
★★★★★
I feel like I was not entirely heard in…
I feel like I was not entirely heard in my description. I have a rash on my neck and chest only. There is nothing to indicate that this would be a contact rash and I explained that I am under stress with a family member that we had to put into Hospice. I feel like this is some kind of stress rash. I was initially going to be prescribed a topical steroid and then I asked for oral meds and was prescribed Prednisone twice a day for only 3 days. The Prednisone helped but the rash is not entirely cleared up. I will still need to consult a physician to resolve this matter.
Reply from K Health2025-08-06
Hello, we are sorry that our services did not meet your expectations. Your feedback is important to us and helps us improve our quality of care. It is important to us that our patients feel heard and that our clinicians provide a comparable level of bedside manner that a patient would receive at an in-person visit. Please reach out to us at [email protected], so that we can look into your case and see how we can assist you!
J
Julia · 4 reviews · Experienced 2025-06-23 ·
★★★★★
It is a terrible service
It is a terrible service. Do not use it. There are cheaper services out there that are better. First of all you pay for an appointment and then once you put in your symptoms, they say that you’ll get a text message when your provider is ready, and you won’t and then you’ll miss the doctor and then you have sit there and wait with your phone open staring at it! And then they will charge you an annual fee without notice. Then you'll complain and they will refund all minus a visit that you never even had! Seriously, look elsewhere, like CALL-ON-DOC! I highly recommend it. :)
Reply from K Health2025-08-06
Hi Julia, we apologize for the frustrating experience you had. Depending on the state you are located in and the time of your visit, wait times can vary, so we thank you for your patience. In regards to the annual fee being charged, please reach out to us at [email protected], so we can look at your account and assist you. It looks like you selected a membership, which is $49 for the first month. After the first month, patients are automatically enrolled in a quarterly plan (which is $147 each time). A one time virtual visit is $73 and includes 1 week of follow-up chats. These options are provided to patients before they chat with a provider.
Fantastic! Super easy and flexible! Got the right diagnosis from the doctor within an hour and meds by EOD. It usually takes me three weeks to see a doctor, and they don't usually get it right the first time.
Reply from K Health2025-07-30
Hi Rebecca, we are glad to hear that you had a positive experience using the K Health app and that you received the care you needed. Our goal is to provide affordable high quality care that is easy to use and convenient. If you would like to share more details about your experience feel free to email us at [email protected].
I had a great experience with K Health. The app was easy to navigate, and getting started with a provider didn’t take long. I appreciated being able to describe my symptoms and get medical input without needing to sit in a waiting room.
What stood out most was how quick and convenient the whole process was. I got a prescription within a couple of hours, and the doctor was direct and professional without rushing me. It’s a good option if you already have a sense of what’s going on and need support fast.
K Health is doing a good job of removing barriers to basic care. I love that it's included with anthem BCBS benefits. I’d recommend it for sure!
Reply from K Health2025-07-30
Hi Richele, we are glad that you had a positive experience using K Health. We believe everyone should have access to affordable high quality healthcare, which is why it is so important to us that the app is easy to use and convenient! Thank you for choosing us to be part of your healthcare journey and we hope you will utilize the K Health app again.
I loved the experience from both doctors. They gave me top tier customer service and gave me good advice along with getting me a prescription I needed. Thanks docs!!
Reply from K Health2025-07-30
Hi Jasmine, we are glad to hear that you had a positive experience working with our providers. We strive to provide affordable high quality care! If you would like to share more details about your experience feel free to email us [email protected].
