K Health (khealth.ai) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 27% give 1 star; The business has replied to 91% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Shannon · 3 reviews · Experienced 2025-09-19 ·
★★★★★
so convenient
so convenient!
I loved that I didn't have to get on a video call, especially when I am not feeling good I don't want to be on a video call. The text message was fast and the provider sent my prescription over right away, I will definitely use this again!
Reply from K Health2025-09-30
Hi Shannon, we are glad to hear that you had a positive experience using K Health. Our goal is to provide affordable high quality healthcare that is easy to use, efficient, and convenient. Thank you for letting us be part of your healthcare journey.
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Rachael A · 1 review · Experienced 2025-09-22 ·
★★★★★
Easy, no hassle experience for basic care
I had a minor issue that I didn't need to see a doctor for in person and that I already knew what treatment I needed. This was a great straightforward way to chat with a clinician, tell them what was going on, and have them prescribe what I needed with no hassle. I was able to get my meds quickly and efficiently sent to my pharmacy and be on my way to healing the same day. I am so grateful this was resolved in a fraction of the time it would normally take me to set up an appointment with my general practitioner, take time off of work, drive to the office, etc. This literally was a chat session which was amazing! My only complaint is that I wish the app could have given me a better estimate of how long the wait would be of when I would be seen. It ended up being a couple of hours, and I kept staring at my phone every few seconds the entire time which made me anxious I would miss the notification. Other than that, the experience was great, and I would definitely use this service again, now that I know what to expect. Thank you!
Reply from K Health2025-09-30
Hi Rachael, we are glad that overall you had a positive experience using our service and received the care you needed. Our goal is to provide affordable high quality healthcare that is easy to use, efficient, and convenient. Thank you for letting us be part of your healthcare journey.
My doctor was thorough, patient, relatable and understanding, had me three medicines called in within a half hour and I just love the ease of the app as a whole
Reply from K Health2025-09-23
Hi Kelci, we are glad that you had a positive experience using K Health. All of our providers are professional, extremely knowledgeable, and follow strict telemedicine guidelines and company policies. We strive to provide affordable high quality care that is easy to use, fast, and convenient. Thank you for trusting us to be part of your healthcare journey!
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Kate · 2 reviews · Experienced 2025-09-18 ·
★★★★★
Long wait but simple process and good service
Overall, the process to meet with a doctor after hours was very easy. I was only confused at one point when I had to select a code/number for a yes/no question. It took a little more than 3 hours to be connected, which would be easier to bear if there was a way to see your number in the queue.
The doctor was great. He clearly explained his recommendations, and I left with a solid understanding of the next steps. It was easy to get the prescription I needed, which was incredibly helpful.
Reply from K Health2025-09-23
Hi Kate, we are glad that you overall had a positive experience using the K Health app. Your feedback regarding status in the queue is something we will escalate and take into consideration. We want to deliver care to our users in the smoothest and quickest way possible. Thank you for trusting us to be part of your healthcare journey!
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Bill Travis · 8 reviews · Experienced 2025-09-21 ·
★★★★★
This has been an absolute horrible experience!
This has been an absolute horrible experience, I needed help yesterday at 4:00 p.m., no one tried to get back to me until 10:00 p.m. (their very own website says most people get reached out to within an hour! ) due to my pain, I was asleep.... I hit reconnect with provider, I was then reached out to at
5:50 a.m. which clearly I was asleep.
I pushed reconnect with a clinician at 3:00 p.m. today, no one got back to me until 10:28 p.m..... I went in the chat at 10:34pm and it said you've missed your provider...
I spent $73 and my khealth experience has been a joke! I have been in pain for over 2 days now , I just need some help and that's why I was using a telehealth app as it was a weekend. I would not recommend to anybody who needs assistance timely to use this app or waste your money.
Reply from K Health2025-09-23
Hi Bill, we apologize for the long wait times you experienced. We understand how frustrating this is, especially when you aren't feeling well. Patients are given a five minute period to respond to a provider before the provider exits the chat. Please know that you can reach out to you patient experience team by calling (888) 564-5250 Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. You can also reach us any time at [email protected]. While it isn't possible to connect directly with an agent at night, we are working hard to improve our services and ensure that we have a sufficient number of licensed practitioners available online to treat patients. The experience you had is one that we do not want to repeat, so we thank you for your patience and leaving a review. Please reach out to us at [email protected] so that we can look into your case and find a resolution.
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customer · 2 reviews · Experienced 2025-09-15 ·
★★★★★
I would give zero stars if I could
I would give zero stars if I could. Visit was all via text. I needed refills of a topical generic ointment for psoriasis. I was having trouble getting to the dermatologist for a required checkup. Doc said I didn’t meet the requirements to give me a refill. Waste of my copay and time and I’m left with no help. Thanks for nothing.
Reply from K Health2025-09-23
We apologize that you were unsatisfied with your experience. All of K Health's patient-provider encounters are via text unless the state you are located has other requirements. While telemedicine is good option for many conditions, it is difficult for providers to physically examine you virtually, which is why your provider may have suggested in-person care. Please send us an email at [email protected] so that we can look into your case and assist you.
Hi Viviany, we are glad that you had a positive experience using K Health's services. We strive to provide affordable high quality care that is easy to use, fast, and convenient. Your feedback helps us continue to improve our services and quality of care. Thank you for trusting us to be part of your healthcare journey!
Hi Mamadou, we apologize that you were disappointed with your experience. Your K Health intake begins with an encounter with our symptom checker. You are then provided with an option to meet with a telemedicine provider. Should you decide to do so, your intake from the symptom checker is sent to the clinician. All of our clinicians are real people that are professionally trained and knowledgeable. You can click on the clinician's icon at the top of the chat to learn more about their background, so you can have a better idea of who you are talking with. If you have any questions at any point during your encounter with our symptom checker or provider you can call our Patient Experience team at (888) 564-5250 Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. You can reach us any time at [email protected]. They can answer any question you have to ensure you get the care you need.
HI Melissa, we are glad to hear that you were satisfied with your experience using K Health. We strive to provide affordable high quality healthcare that is easy to use, fast, and convenient. Your feedback helps us improve our services. Thank you for trusting us to be part of your healthcare journey!
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Garry Dye · 1 review · Experienced 2025-09-04 ·
★★★★★
K Health has mostly went to Ai…
K Health has mostly went to Ai responses. When asked if you are talking to multiple people, the reply was one word, "yes." Most responses are simply Ai responses. This is strictly a money grab at this point. We came here after my wife got here cholestrol and A1C results last week and were very high. After 30 minutes of waiting for a response here and there....the so called "doctor" recommeded my wife take a Cholestorol and A1C test. Oh helping me....that is why we are here...remember? Everything is a copy and paste reply.
Update: This was not a free Ai consult. This was from a paid provider. And Khealth does NOT use the same bedside manner as in person medical providers because in person medical providers do not have 5 patients in the room at one time and go back and forth talking to each one. There is a reason bedside patient care is one one one...not in a crowd of other patients. Khealth providers talk to many patients at the same time, which leaves very poor health care for the person paying. Great for Khealth becauese you have multiple people paying for the same minute of time. Terrible for the patient because we have to share our paid minute with multiple people which reduces the quality of care received. Good for money for you...bad for outcome for us.
100% NOT TRUE - Review the transcripts for the provider in my case. You will see me ask if she is talking to multiple patients and her reply was "Yes." This is why it takes them 3 to 5 minutes to repond and takes the pateint 15 to 30 seconds. Why else would it take 5 minutes to write one single line of text like "When was your last blood work?" Again, review the transcripts. You are 100% not being honest or your are 100% misinformed in how Khealth works. Even your Physican said "Yes" - And I already emailed you 4 hours ago...no reply. Still waiting.
Reply from K Health2025-09-09
Hi Garry, we apologize for the frustrating experience your wife had. K Health starts with an encounter with our AI symptom checker, which is free for everyone to use. Our symptom checker uses a combined knowledge from millions of medical records and thousands of doctors to instantly show you how others were diagnosed and treated. Subsequently, you have the option to meet with a provider. When paired with a provider, you can click on their icon to learn more background information about them. Even though interactions happen via chat, our providers employ the same bedside manner that they would use during in-person care.
If you experience any trouble or have any questions you can always reach out to our patient experience team by emailing us at [email protected] or by calling (888) 564-5250 anytime between Monday-Friday from 9a-7p EST & on weekends from 11-5p EST.
In order, to assist your wife with her case, please email us at [email protected] so we can further investigate and come up with a resolution! We appreciate you patience and feedback.
Update: I want to clarify that the encounter with our symptom checker is completely free. We do not take any payment unless you decide to meet with a provider. If this was not the case for your wife you can email us at [email protected] and we can assist you. Furthermore, our providers meet with only one patient at a time. They do not have the ability to chat with multiple patients simultaneously. Many in-person providers do see several patients at once. Even though they may not be in the same physical room, it is not uncommon for patients to overlap when seeing a clinician in-office. Again, if you were unsatisfied with the language our provider used with your wife, we encourage you to email us at [email protected], so that we can investigate and rectify the situation.
Update 09/10/2025: Thank you for your review. We sincerely apologize for the frustrating experience your wife had and for the conflicting information you received from us.
We want to be completely transparent and correct a previous statement. Our providers do manage more than one patient at a time. This is a standard and accepted practice in asynchronous telemedicine and allows us to serve more patients efficiently and reduce wait times. Our providers are extensively trained to navigate multiple patient cases with careful attention to detail, ensuring each patient’s unique needs are met.
Regarding your wife's experience, we are truly sorry that the communication felt automated and that her concerns were not fully addressed. We expect our providers to employ the same bedside manner they would use during in-person care. The feedback you’ve provided is crucial and will be used to improve our services.
It was good to be able to reach someone to help make me feel better in the middle of the night. I trust the information I received and I am feeling better! Jennifer my doctor was very caring and supportive.
I have been telling all my co-workers about the amazing service. I will use it over and over again!
Reply from K Health2025-09-08
Hi Catherine, we are glad to here that you were satisfied with the care you received through K Health. All of our providers are extremely knowledgeable and eager to help our patients! Thank you for trusting us to be part of your healthcare journey!
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customer · 2 reviews · Experienced 2025-09-03 ·
★★★★★
DO was very understanding and thorough
DO was very understanding and thorough. I appreciated not having to go outside the home and be understood what was needed. Professional and outstanding service. Thank you
Reply from K Health2025-09-08
We are glad that you had a positive experience using K Health. All of our providers are all extremely knowledgeable and strive to provide the best care possible! As a company, our goal is to high quality affordable healthcare that is easy to use, convenient, and fast. Thank you for trusting us to be part of your healthcare journey!
I woke up in pain at 3am and did the virtual chat. Then it said it was searching for a clinician which should take less than an hour. I stayed awake so I didn’t miss it. 4.5 hours later, someone finally got to me. On top of that, you charged me $55 when the last time I used the service for the same issue, it was $10. I understand there may be an upcharge for such an early morning request; however, when I did not get help until 7:30, it kind of renders the point moot. The doc himself was pleasant and quick which is why this is not 1 star.
Reply from K Health2025-09-08
Hi Nikki, we apologize for the long wait times you experienced. Depending on your location and time of day, wait times can vary. In terms of the charge, please email us at [email protected], so that we can assist you! Charges can vary on whether you are receiving our service through your insurance of as a direct consumer. Our patient experience agents are here to help you!
The doctor I had a visit with was amazing! Funds are super tight at the moment so to have the option of this app is top notch! I really appreciate you all!
Reply from K Health2025-09-08
Hi Ashley, we are glad that you had an amazing experience with Dr. Philips! All of our providers are all extremely knowledgeable and strive to provide the best care possible! As a company, our goal is to high quality affordable healthcare that is easy to use, convenient, and fast. Thank you for trusting us to be part of your healthcare journey!
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Chris · 1 review · Experienced 2025-09-02 ·
★★★★★
3 Hour Wait - Terrible Diagnosis
Extremely long wait times and the diagnosis was very incorrect. Was only prescribed cough suppressant for a respiratory infection.
Reply from K Health2025-09-08
Hi Chris, we apologize for the frustrating experience you had and thank you for your patience. Depending on your location and time of day, wait times can vary. Nevertheless, we apologize as we understand how challenging this is especially when you aren't feeling well.
In regards to the incorrect diagnosis you received, please email us at [email protected], so that we can have our executive medical team review your case. We apologize for any inconvenience or delay in care that was caused.
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Donna Goldenberg · 4 reviews · Experienced 2025-08-31 ·
★★★★★
I thought it was a cool service
I thought it was a cool service. But, I did think it was going to be an actual virtual call and not chat based. One of the Rx that was prescribed was not covered by my insurance. I tried to get back in touch with the provider and that was quite hard. I kept getting disconnected. So, while I liked the service, I would prefer to have a virtual service.
Reply from K Health2025-09-06
Hi Donna, thank you for providing us with your feedback. We apologize that you had difficulty reaching your provider for a follow up. You can do so by clicking into the same chat that was previously used. If you experience any trouble please reach out to our support team via email at [email protected] or by calling (888) 564-5250. We hope you will give K Health another try!
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Sara Geerdes · 1 review · Experienced 2025-08-31 ·
★★★★★
I was thrilled with the customer…
I was thrilled with the customer service and support. I was in a time of need and it was a holiday weekend. I knew I would need treatment quickly. I also live in the mountains so access to healthcare can be limited. I was thankful for the doctor being available and they were very supportive. I was able to receive care and medication on a Sunday.
So, my experience was wonderful and I will use it again when needed.
Reply from K Health2025-09-06
Hi Sara, we are glad you had a positive experience using K Health and that you got the care you needed. We strive to provide affordable high quality healthcare that is convenient, easy to use, and fast. Our goal is to make telemedicine more accessible knowing that there are many barriers to healthcare in the United States of America. Thank you for trusting us to be part of your healthcare journey.
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TJ · 3 reviews · Experienced 2025-08-26 ·
★★★★★
The wait time was incredibly long ☹️
The doctors were very nice. The wait time was absolutely awful! I waited by my phone for a couple hours, only to miss the call when it finally came because I was putting gas in my vehicle. I called customer service and was able to get connected with a doctor a little faster after that, but the lengthy wait was a huge turnoff. I wasn’t feeling well and this was supposed to be a faster, more convenient option. I would only use this service again if I had no other option; definitely doubt it’d be my first choice in the future based on the wait time from this experience.
Reply from K Health2025-09-06
Hi TJ, we apologize for the long wait times you experienced. Depending on where you are located and the time of day, wait times can vary. Nevertheless, we understand how frustrating it is to have to wait to see a provider when you aren't feeling well. We appreciate your patience and thank you for reaching out to our support team. Your feedback helps us ensure that we have enough providers staffed in different areas and times of the day so that patients can receive convenient, easy to use, fast healthcare.
It was impossibly to quickly book an urgent care visit. The AI kept trying to get me to schedule a PCP visit for later when I needed urgent help. I wanted to talk to a live person not the AI because it kept messing up my request. It took way longer than it has ever taken to request a telehealth urgent care appointment.
Reply from K Health2025-09-06
Hi Rona, we apologize that you were not satisfied with your experience. Before meeting with a provider, users interface with our symptom checker AI that uses a combined knowledge from millions of medical records and thousands of doctors to instantly show you how others were diagnosed and treated. After using the symptom checker, users have the option to chat with a provider via the chat. You have the option to either schedule a primary care appointment or have an urgent care meeting. Should you encounter an issue we encourage users to contact our patient experience agents via email at [email protected] or by calling (888) 564-5250.
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Josh Page · 1 review · Experienced 2025-08-27 ·
★★★★★
Worst Medical Providers Ever.
Between two times attempting to speak to someone, it was a combined 4 hours.
I also got very generic GOOGLE Doctor answers and it felt very half hearted.
This experience has ruined the idea of utilizing this type of service for good. It also furthers my distrust in the Medical System, which is clearly only in it for the money, not the patient.
Reply from K Health2025-09-06
Hi Josh, we apologize that you were unsatisfied with your experience. We understand that long wait times can be frustrating, especially when you aren't feeling well. Wait times can vary depending on your location and time of day. Thank you for your patience.
I can assure you that all of our providers are licensed experts that adhere to strict telemedicine guidelines and company policies that prioritize patient safety. Since interactions happen via text we understand that they can seem generic. We appreciate your feedback and will take this into consideration going forward. Please reach out to us at [email protected] so that we can look into your case further.
