K Health

Hi Geraldine, we apologize that you were unsatisfied with your experience. We strive to provide affordable high quality healthcare that is easy to use and convenient. All of our providers follow strict telemedicine guidelines and company policies that prioritize patient safety. We apologize if you felt pressured during your experience with one of our doctors and encourage you to reach out to us at [email protected], so that we can look into this. At this time K Health works with select insurance companies, but we try to make our service as affordable and as accessible as possible.

Hi SL, we apologize that you were not satisfied with your experience. The K Health process starts with an encounter using our advanced clinical AI, which uses a combined knowledge from millions of medical records and thousands of doctors to instantly show you how others were diagnosed and treated. From there you have the option to meet with a licensed clinician. Every clinician is extremely knowledgeable and adheres to strict telemedicine guidelines and company policies that prioritize safety. You can click on the clinician's icon in the chat to learn more about them. We understand that long wait times are extremely frustrating, especially when you aren't feeling well. Wait times are dependent on your location and time of day. Thank you for your patience. Please reach out to us at [email protected] so that we can come up with a resolution.

Hi Liz, we are glad to hear that you had a positive experience using K Health. We strive to provide affordable high quality healthcare that is easy to use and convenient. Thank you for trusting us to be part of your healthcare journey!

Hi, we are glad to hear that you had a positive experience using K Health. We strive to provide affordable high quality healthcare that is easy to use and convenient. We would love to hear more about your experience. You can email us at [email protected]. Thank you for trusting us to be part of your healthcare journey.

HI Jane, we apologize for the long wait times and the frustration you experienced using the K Health app. Your feedback is important to us and helps us make improvements. Please reach out to us at [email protected] so that we can look further into your case.

Hi Josh and Betty Ballard, we are glad that you enjoyed your visit with Krista Haun, FNP! We strive to provide affordable high quality healthcare that is easy to use and convenient. All of our providers are extremely knowledgeable and prioritize patient safety. Thank you for trusting us to be part of your healthcare journey.

Hi Nicole, we apologize that you were not satisfied with your experience. Due to the nature of some conditions, our providers may suggest in-person treatment since they cannot physically evaluate you. Additionally, since we are not your regular primary care provider, we do not have access to your full medical history. Our providers follow strict telemedicine guidelines and company policies that prioritize patient safety. In-person treatment is typically suggested as a precaution, since the provider feels that K Health's telemedicine platform is not in depth enough to prescribe any kind of medication at that moment. We thank you for your understanding and hope that you got the care you needed. update 8/22/2025: We have reached out to you via email to better understand your case and provide you with support.

Hi Cassie, we apologize for the long wait times that delayed your treatment. Before patients are connected to a provider on our platform, they are given the information that patients enter into the symptom checker and review it before determining their assessment. Please be assured that our providers are all extremely knowledgeable, professional, and give each patient their full attention. We hope you will give K Health a try again!

Hi Tyler, we apologize for the long wait times you incurred and the delay in treatment this caused. Wait times can vary on the state you are located in and the time of day. We understand how frustrating this can be. Due to the high volume of patients we treat, our providers give patients a five minute window period to respond before closing out the chat. We know it isn't always easy to respond within that timeframe, so we have tried to make it easier for you to easily reconnect with a new provider. Nevertheless, we apologize for the long wait period and hope that you sought out alternative treatment. Your feedback helps us improve our services and ensure that we have enough providers on staff to see patients in a timely manner. Thank you!

Hi Samuel, thank you for your feedback. We are sorry that you didn't have a good experience working with our team to get your prior authorization approved. We have reached out to you via email for more support. However, if you ever experience any trouble, please do not hesitate to reach out to us via email at [email protected] or for clinical questions you can follow up with a provider in the chat.

Hi Lynda, we apologize for the long wait times you incurred and the delay it caused in your care. We experienced longer wait times than usual this past week, so we appreciate your patience. Your feedback is important to us and helps us improve our services so that we can better serve patients and provide them an easy to use and convenient alternative to urgent care. Please reach out to us at [email protected] so that we can find a resolution. Again, we are very sorry for the disappointing and frustrating user experience you had. We hope that with improvements, you will try K Health again.

Hi Hoodie, we are glad that you had a positive experience being assessed by one of our expert providers. Our symptom checker uses a combined knowledge from millions of medical records and thousands of doctors to instantly show you how others were diagnosed and treated. While the process can feel long, especially when you aren't feeling well, this feature is free to everyone and is helpful in breaking down medical conditions and make healthcare more accessible. In the future, should you need a note, you can request one from our clinician and they will alert a member of your care team to provide you with one. In regards to the cost of the COVID-19 medication, we would suggest following up with your provider in the same chat to see if there is an alternative or if they have any other suggestions. Please reach out to us at [email protected] so that we can further assist you.

Hi Jack, we are glad that you had a positive experience receiving care through the K Health app. We strive to provide affordable high quality healthcare that is easy to use, convenient, and fast. Thank you for trusting us to be part of your healthcare journey!

Hi Sarah, we are glad that you had a positive experience using the K Health app. We strive to provide affordable high quality healthcare to everyone that is easy to use and convenient. All of our patient experience agents, especially Jackie, are extremely knowledgeable, kind, and ready to help! Thank you for trusting us to be part of your healthcare journey!

We are glad to hear that you had a positive experience using K Health and that your provider was thorough! We strive to provide affordable high quality care that is easy to use and convenient to patients. Thank you for trusting to be part of your healthcare journey and we hope you will continue to use K Health.

Hello, we are sorry that our services did not meet your expectations. Your feedback is important to us and helps us improve our quality of care. It is important to us that our patients feel heard and that our clinicians provide a comparable level of bedside manner that a patient would receive at an in-person visit. Please reach out to us at [email protected], so that we can look into your case and see how we can assist you!

Hi Julia, we apologize for the frustrating experience you had. Depending on the state you are located in and the time of your visit, wait times can vary, so we thank you for your patience. In regards to the annual fee being charged, please reach out to us at [email protected], so we can look at your account and assist you. It looks like you selected a membership, which is $49 for the first month. After the first month, patients are automatically enrolled in a quarterly plan (which is $147 each time). A one time virtual visit is $73 and includes 1 week of follow-up chats. These options are provided to patients before they chat with a provider.

Hi Rebecca, we are glad to hear that you had a positive experience using the K Health app and that you received the care you needed. Our goal is to provide affordable high quality care that is easy to use and convenient. If you would like to share more details about your experience feel free to email us at [email protected].

Hi Richele, we are glad that you had a positive experience using K Health. We believe everyone should have access to affordable high quality healthcare, which is why it is so important to us that the app is easy to use and convenient! Thank you for choosing us to be part of your healthcare journey and we hope you will utilize the K Health app again.

Hi Jasmine, we are glad to hear that you had a positive experience working with our providers. We strive to provide affordable high quality care! If you would like to share more details about your experience feel free to email us [email protected].