KicksOnFire

We’re really sorry to hear this, finding out a pair “failed” authenticity after all this time is incredibly frustrating. A lot of verification apps and online checks these days are inaccurate, so a fail there doesn’t always mean a pair is fake. If you’re able to email [email protected] with your order number (or approx. purchase date, style, and size) and which service flagged it, we’ll look into it and help you sort out next steps. Again, we’re sorry for the stress this caused.

Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience caused by receiving the wrong item, as well as for the frustration you’ve experienced regarding this issue. This is not the level of service we strive to provide, and I deeply regret that we fell short in meeting your expectations. To better assist you and resolve this situation promptly, could you please provide the following details? Your order number While I cannot undo this experience, I want to ensure we make things right for you. If a replacement in the correct colorway is unavailable, I’d like to explore alternative solutions, such as a refund. Please rest assured that I will personally oversee this matter to reach a satisfactory resolution for you. Thank you for your patience and understanding. I look forward to your response and the opportunity to restore your trust in us.

The tracking number usually takes a 24-48 hours to update in the postal office system. Once USPS scans it, the updates will start showing up on your order details.

Your purchase was flagged by our quality assurance team and we opted to refund you for the order because the box was slightly damaged. However, the 50 cents is just a hold on the payment and should be returned within 2-3 business days.