Shop your favorite sneakers. Find your Grails. 100% Authentic Guaranteed. It is with great pleasure that we introduce a hassle-free shopping experience for you. All sneakers purchased are guaranteed authentic. We strive every day to create a rich seamless experience for sneakerheads. We are driven by our principles and committed to providing the best selection, prices, and customer service.
Written by the business, not verified by us.
Is KicksOnFire legit?
KicksOnFire (kicksonfire.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 36% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-11.
Just found out a pair of 4s I bought from them many years ago is fake after trying to sell them and failing authenticity verification. I've been wearing fake joints all this time man I'm devastated 😞
Reply from KicksOnFire2026-08-09
We’re really sorry to hear this, finding out a pair “failed” authenticity after all this time is incredibly frustrating.
A lot of verification apps and online checks these days are inaccurate, so a fail there doesn’t always mean a pair is fake. If you’re able to email [email protected] with your order number (or approx. purchase date, style, and size) and which service flagged it, we’ll look into it and help you sort out next steps.
Again, we’re sorry for the stress this caused.
I ordered shoes and have been trying to get ahold of support , absolutely no help . Customer service is shit ,no answers . You would think spending 300$ you would get a tracking # after 3 business days . Dont order from here , wish I dug deeper . Big red flag can’t even return the shoes
I ordered shoes on nov 7 2025 and still haven’t received them. I’ve wrote support several times and now they don’t even answer. This has been a horrible experience and I’ve never had this happen on other sneaker websites. I work hard for my money to just have them take my money with no regard.
Fraudulent company! I've refused a package with UPS as the customs fees were too high. UPS confirmed it was not a problem and that they would follow-up with the seller to send the package back as part of their service. Despite multiple messages to KicksOnFire both from me and UPS, they ignored us until the deadline for UPS return was expired so they can avoid refunding me (205$). Don't order from them!!!
It’s been about 3 weeks since I ordered and I’ve gotten no sign of my shoes. I also put in my direct address (Mississippi) and my shoes were delivered to somewhere in Connecticut. Don’t trust this company with your money.
Sendt me the wrong color shoes(shoes they didn’t even have on the website) and a cheaper colorway then the one i ordered. They also refused to give any sort of compensation for their mistake.
Reply from KicksOnFire2024-12-01
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience caused by receiving the wrong item, as well as for the frustration you’ve experienced regarding this issue. This is not the level of service we strive to provide, and I deeply regret that we fell short in meeting your expectations.
To better assist you and resolve this situation promptly, could you please provide the following details?
Your order number
While I cannot undo this experience, I want to ensure we make things right for you. If a replacement in the correct colorway is unavailable, I’d like to explore alternative solutions, such as a refund. Please rest assured that I will personally oversee this matter to reach a satisfactory resolution for you.
Thank you for your patience and understanding. I look forward to your response and the opportunity to restore your trust in us.
I ordered a pair of shoes. I went to the wrong state address.
When I called DHL. They said call Kicks on fire. They have no CS #. Tried on my app. NO GO.
I got scammed. $205. Gone
My tracking number doesn't work. I can't get any customer help assistance. I think they might be a scam website and I am going to report them to the police. Please do not spend your money on this website.
Reply from KicksOnFire2024-09-27
The tracking number usually takes a 24-48 hours to update in the postal office system. Once USPS scans it, the updates will start showing up on your order details.
bought some kicks and they cancel the order days before i needed it.. the reasoning was not satisfactory at all, then shorted me 50 cents on my refund... seeem unthrust worthy
Reply from KicksOnFire2024-09-27
Your purchase was flagged by our quality assurance team and we opted to refund you for the order because the box was slightly damaged. However, the 50 cents is just a hold on the payment and should be returned within 2-3 business days.
Trash. Sneakers were stolen. And they refuse to refund or replace. I’ve spent thousands of dollars with this site and the first time an issue occurs I’m basically told it’s on my card company not them. Also it’s doesn’t update tracking properly. Orders that come from china have no sure delivery date but the sad part is you don’t know that it’s coming internationally until after your purchase. I WILL NEVER BUY FROM THEM AGAIN. NOT BECAUSE OF QUALITY BUT BECAUSE OF LIABILITY AND TERRIBLE CUSTOMER SERVICE. FLIGHT CLUB IS MORE PROFESSIONAL IN MY HONEST OPINION
I’ve been a long fan of this app for a long time even when they did the bracelets and shirts. They always give me a heads up of when there are fire drops even if the date changes!
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