KissProm

Dear, We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds. We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund. We value your feedback and will use it to improve our processes and ensure better experiences for all our customers. Kind regards, The KissProm Team

Dear, We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds. We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund. We value your feedback and will use it to improve our processes and ensure better experiences for all our customers. Kind regards, The KissProm Team

Dear Nerissa, Thank you for sharing your experience. We’re so pleased to know that KissProm has been your go-to for both homecoming and prom dresses. We truly appreciate your support and look forward to welcoming you again. ✨ Best regards, The KissProm Team

Dear, We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds. We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund. We value your feedback and will use it to improve our processes and ensure better experiences for all our customers. Kind regards, The KissProm Team

Dear Lori,  Thank you for your lovely feedback. We’re so pleased to hear that you enjoyed our selection and found so many styles you loved.  We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨  Kind regards, The KissProm Team

Dear Molly, Thank you for your wonderful review. We’re so glad to hear that you enjoyed the clean store environment, our dress selection, and the support from our team. Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍 Kind regards, The KissProm Team

Dear, We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds. We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund. We value your feedback and will use it to improve our processes and ensure better experiences for all our customers. Kind regards, The KissProm Team

Dear Jalynn, Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress. At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction. We truly appreciate your support and hope to serve you again soon. Sincerely, The KissProm Team

Dear Paris, Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service. Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us. We appreciate your trust and look forward to welcoming you back. 🤍 Warm regards, The KissProm Team

Dear Loretta, Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress. At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction. We truly appreciate your support and hope to serve you again soon. Sincerely, The KissProm Team

Dear Terah, Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service. Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us. We appreciate your trust and look forward to welcoming you back. 🤍 Warm regards, The KissProm Team

Dear Kayla, Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service. Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us. We appreciate your trust and look forward to welcoming you back. 🤍 Warm regards, The KissProm Team

Dear MJC,  We're truly sorry to hear that you've had a frustrating experience with our return and exchange policy, especially regarding the shoe purchase.  We understand that the product page states "Easy 30 Day Returns and Exchanges," which might have led you to believe that an exchange for a different size would be possible. However, our return policy does clearly state that Customized Items (e.g., personalized or made-to-order), Shoes, and Accessories are not eligible for return or exchange. We apologize for any confusion this may have caused.  We realize this is disappointing news, and we're truly sorry for the inconvenience. We're currently reviewing our policy communication to ensure such misunderstandings don't happen in the future.  Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better next time.  Sincerely, The KissProm Team

Dear Kylie, Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service. Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us. We appreciate your trust and look forward to welcoming you back. 🤍 Warm regards, The KissProm Team

Dear, We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds. We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund. We value your feedback and will use it to improve our processes and ensure better experiences for all our customers. Kind regards, The KissProm Team

Dear Sarah, Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service. Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us. We appreciate your trust and look forward to welcoming you back. 🤍 Warm regards, The KissProm Team

Dear Jasmine, Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service. Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us. We appreciate your trust and look forward to welcoming you back. 🤍 Warm regards, The KissProm Team

Dear Su,  We're very sorry to hear about your frustration and truly regret that this situation left you feeling this way.  We understand how upsetting it must be to wait two months for a refund on three dresses that were returned within the proper window and in perfect, unused condition. Please know that your experience is not what we intend for any customer, and we sincerely apologize for the delay and the lack of timely communication.  While we cannot disclose the specific internal status of your refund at this time, we want to assure you that we have escalated your case directly to our payment processing team to investigate and resolve the issue as quickly as possible. We are no longer relying on general processor explanations, we are personally following up to ensure your refund is issued without further delay.  You followed every step correctly, and we owe you both your money and a better experience. If you don't see the refund reflected within the next 5–7 business days, please reach out to us directly at [email protected] so we can resolve it immediately.  Thank you for giving us the chance to make this right.  Kind regards, The KissProm Team

Dear Maya, Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service. Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us. We appreciate your trust and look forward to welcoming you back. 🤍 Warm regards, The KissProm Team

Dear Surina, Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service. Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us. We appreciate your trust and look forward to welcoming you back. 🤍 Warm regards, The KissProm Team