KissProm

Dear Kara, Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service. Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us. We appreciate your trust and look forward to welcoming you back. 🤍 Warm regards, The KissProm Team

Dear Amanda, Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you. Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm. We sincerely appreciate your support and hope to assist you again in the future. 💋 Best regards, The KissProm Team

Hi,  Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service. At the same time, because it is the peak season, there are quite a lot of orders, and some dresses require a certain amount of production and shipping time. However, we will also strive to improve this issue.  Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.  We sincerely appreciate your support and hope to assist you again in the future. 💋  Best regards, The KissProm Team

Dear M P,  We're very sorry to hear about your frustration and truly regret that this experience has been so stressful, especially with your courthouse wedding on the line.  Nine days without a shipping confirmation, a missed delivery window, and a generic response that didn't address your specific concern, that is not the service we want to provide, and it's certainly not what you deserved when placing an order for such an important day.  We also understand how anxious you must be with the package still in transit and your wedding date approaching. That level of uncertainty is unacceptable, and we take full responsibility for the lack of clear, timely communication from our team.  We appreciate you bringing this to our attention and will review the handling of your order internally to ensure our communication and fulfillment process remains fair and clear.  Kind regards, The KissProm Team

Hi , We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range.As this is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours. If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly. Sincerely, KissProm Team❤️

Hi, Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you. Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm. We sincerely appreciate your support and hope to assist you again in the future. 💋 Best regards, The KissProm Team

Hi , We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range.As this is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours. If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly. Sincerely, KissProm Team❤️

Dear Monique,  We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.  If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.  Sincerely, KissProm Team❤️

Dear Jennifer,  We're very sorry to hear about your frustration and truly regret that this experience has been so disappointing.  You received a dress that does not match the product photos, along with an item you never ordered. That is entirely on us, and we should have handled your return without applying any fee — regardless of when our policy was updated.  We also understand how upsetting it must be to reach out multiple times without getting a real response. That is not acceptable, and we take full responsibility for the lack of timely communication on our end.  We appreciate you bringing this to our attention and will review the handling of your return internally to ensure our communication and inspection process remains fair and clear.  Kind regards, The KissProm Team

Dear Sam,  We're very sorry to hear about your frustration and truly regret that this experience has been so disappointing.  A two-month delivery when two weeks was promised and arriving after your daughter's prom, is completely unacceptable. On top of that, receiving a dress with a strong odor is not something any customer should have to go through, and we understand how upsetting that must have been.  We also take full responsibility for the return process taking far too long and for our team failing to answer your calls and emails. That is not the service we want to provide, and it's not the experience you deserved.  We appreciate you bringing this to our attention and will review the handling of your return internally to ensure our communication and inspection process remains fair and clear.  Kind regards, The KissProm Team

Dear Hillary,  Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.  Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.  We sincerely appreciate your support and hope to assist you again in the future. 💋  Best regards, The KissProm Team

Dear Lily, Thank you for your wonderful review. We’re so glad to hear that you enjoyed our dress selection, and the support from our team. Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍 Kind regards, The KissProm Team

Dear Faith,  Thank you for your wonderful review. We’re so glad to hear that you enjoyed our dress selection, and the support from our team.  Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍  Kind regards, The KissProm Team

Dear Ashley,  Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.  Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.  We sincerely appreciate your support and hope to assist you again in the future. 💋  Best regards, The KissProm Team

Hi Elizabeth,  Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service. At the same time, because it is the peak season, there are quite a lot of orders, and some dresses require a certain amount of production and shipping time. However, we will also strive to improve this issue.  Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.  We sincerely appreciate your support and hope to assist you again in the future. 💋  Best regards, The KissProm Team

Dear Steve, We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours. If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly. Sincerely, KissProm Team❤️

Dear Customer,  Thank you so much for your kind review. We're truly honored that you took a moment to share your positive experience with us.  Hearing that you're happy with your purchase means the world to our team. We always strive to provide beautiful dresses and a smooth shopping experience, and knowing that we met your expectations is the best reward.  We appreciate your trust and hope to welcome you back again soon. 🤍  Warm regards, The KissProm Team

Hi Emily,  We sincerely apologize for the unsatisfactory experience you've had. We feel sorry that the dress you received looked completely different from the photos shown on our website, in quality, details, fit, and overall appearance.  We completely understand your frustration. The photos on our site are sourced from multiple references, and we acknowledge that this made it difficult for you to know what the actual product would look like. We should have been clearer that the final dress may vary from the listing images, and we apologize for not making that more transparent.  We will improve our product photos going forward and add clearer disclaimers so future buyers have a more accurate expectation of what they will receive.  If there is anything else we can assist you with, please feel free to contact us directly.  Sincerely, The KissProm Team ❤️

Dear susan, We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours. If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly. Sincerely, KissProm Team❤️

Dear Corgie,  We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.  If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.  Sincerely, KissProm Team❤️