KissProm

Dear Jenny, Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress. At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction. We truly appreciate your support and hope to serve you again soon. Sincerely, The KissProm Team

Dear Emily, Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service. Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us. We appreciate your trust and look forward to welcoming you back. 🤍 Warm regards, The KissProm Team

Dear April, Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you. Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm. We sincerely appreciate your support and hope to assist you again in the future. 💋 Best regards, The KissProm Team

Dear Sora, Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you. Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm. We sincerely appreciate your support and hope to assist you again in the future. 💋 Best regards, The KissProm Team

Dear Customer,  We’re very sorry to hear about your deep frustration and truly regret that this return experience has left you feeling so upset and disappointed. This is absolutely not the level of service we aim to provide, and we take your feedback extremely seriously.  We completely understand how concerning it is that you have not received any refund for your two orders totaling over $700, even after returning all items within our stated return policy. This kind of delay is unacceptable to us, and we want to look into every detail of your case immediately to resolve this for you.  To help us locate your orders quickly and process your full refund as soon as possible, please kindly send us an email with your full order numbers, the return tracking numbers you used to send the items back, and any related photos or screenshots you may have. Our dedicated support team will prioritize your case, verify all details within 24 hours, and follow up with you directly to make this right.  We sincerely apologize again for the inconvenience and mistrust this has caused. Your satisfaction is our top priority, and we will do everything we can to make sure this issue is fully resolved for you.  Kind regards, The KissProm Team

Dear Customer,  We’re very sorry to hear about your frustration and truly regret that this situation left you feeling this way.  Your experience with delayed communication, the dress arriving after your daughter’s prom, and the long wait for your refund does not reflect the standard of care we aim to provide for every customer. We take full responsibility for the missteps in your order processing, shipping timeline, and refund follow-up, and we deeply apologize for the stress and extra work this caused you.  We would like the chance to look into your specific order details and make this right for you. Please reach out to us directly at our official customer service email, and our team will prioritize reviewing your case immediately.  Kind regards, The KissProm Team

Dear Lily, Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you. Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm. We sincerely appreciate your support and hope to assist you again in the future. 💋 Best regards, The KissProm Team

Dear Nicole, Thank you for your positive feedback. We’re honored to know that our dresses left a good impression on you. Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm. We sincerely appreciate your support and hope to assist you again in the future. 💋 Best regards, The KissProm Team

Dear Lani, Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress. At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction. We truly appreciate your support and hope to serve you again soon. Sincerely, The KissProm Team

Dear Stephanie, Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress. At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction. We truly appreciate your support and hope to serve you again soon. Sincerely, The KissProm Team

Dear Dawn Graham,  Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.  Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.  We sincerely appreciate your support and hope to assist you again in the future. 💋  Best regards, The KissProm Team

Dear Stephanie, Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you. Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm. We sincerely appreciate your support and hope to assist you again in the future. 💋 Best regards, The KissProm Team

Dear Customer,  We're truly sorry to hear about your experience, and we completely understand your frustration. Waiting over a month and a half for your dress, receiving no response from customer service, and then waiting months for a refund that never arrived, that is absolutely not the standard we aim for, and we sincerely apologize for letting you down.  The situation you described is unacceptable, and we want to make it right. Please reach out to us directly at ‌[email protected]‌ with your order number and any relevant details. Our team will personally look into your case, confirm the status of your return, and ensure your refund is processed as quickly as possible.  We also take your feedback about the restocking fee and lack of communication very seriously, and we will be reviewing our processes internally to prevent this from happening again.  Thank you for giving us the chance to make things right. We hope to hear from you soon.  Kind regards, The KissProm Team

Dear Carla, Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress. At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction. We truly appreciate your support and hope to serve you again soon. Sincerely, The KissProm Team

Dear Willow,  Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.  Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.  We sincerely appreciate your support and hope to assist you again in the future. 💋  Best regards, The KissProm Team

Dear lani haina, Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you. Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm. We sincerely appreciate your support and hope to assist you again in the future. 💋 Best regards, The KissProm Team

Dear Customer,  Thank you so much for your lovely 4-star review and for sharing such a heartwarming moment with us. We're absolutely thrilled that your daughter loved her KissProm dress for her 8th grade graduation, helping her feel her best as she steps into high school is exactly why we do what we do.  We're sorry to hear the straps needed a little fixing, and we truly appreciate you bringing that to our attention. Your feedback helps us keep improving the little details that matter most.  Wishing your daughter all the best in high school. We hope to be part of more beautiful milestones to come!  Sincerely, The KissProm Team

Hi,  Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.  At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.  We truly appreciate your support and hope to serve you again soon.  Sincerely, The KissProm Team

Dear Lynnie, Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service. Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us. We appreciate your trust and look forward to welcoming you back. 🤍 Warm regards, The KissProm Team

Dear Kaitlyn,  Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.  Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.  We sincerely appreciate your support and hope to assist you again in the future. 💋  Best regards, The KissProm Team