Koinly

Hey Ruben, Two years in and still going strong, we love to hear it! So glad making the switch has paid off, and we'll keep working to make every tax season smoother than the last. Thanks for the recommendation! 😊💙

We're glad you're enjoying Koinly, Chuck! We remain at your disposal if you run into any data issues.

Hi there Richard, Our support team replies to all support requests, so I'll kindly ask for your patience until we reply to yours. If your request was handled by our bot and auto-closed due to inactivity, please create a new ticket with our support, and we'll be glad to help you resolve all issues!

Hi there, Thank you a lot for your feedback - it really means a lot to us 😊 We’re happy to hear the platform feels clear and easy to use, and that our support team has been helpful along the way. We’re always here to help 💙

Hi Jack, Thank you for your feedback - we really appreciate you sharing this. We’re continuously working to make things simpler and more intuitive, and feedback like yours helps guide those improvements. You’re always welcome to reach out to our support team if you’d like a bit more guidance - we’re here to help 💙

Hi Christer, Thank you so much for your kind words - we really appreciate your feedback! 😊 Glad to hear you’re finding the tool helpful for your tax reporting. If you ever need any help, we’re always here for you 💙

Hi Toby, Thank you a lot for your feedback - we're really glad to hear it’s been useful for your HMRC reporting! 😊 If you ever have any questions or need support, feel free to reach out - happy to help anytime 💙

Hi Sadie, Thank you for your feedback - we really appreciate you sharing this. We’re sorry for the issue with LP transactions on Orca and similar platforms, especially at scale - we understand how time-consuming that can be. DeFi support is an area we’re actively improving, and feedback like yours helps us prioritise these updates. Feel free to reach out to support - we’ll do our best to help with your specific case. Thank you again 💙

Hello Dave, Apologies for any inconvenience so far. The busy days before your deadline can be avoided if you reach out to our team during the year, whenever you have the time for it. This allows us to investigate your issues and advise on their resolution without the added stress/delays due to tax season. Concerning the matter you refer to, please reach out to our CS team; we are keen to look into everything for you and advise again.

Thank you kindly, duubo. If you faced any issues in the process, we'll be happy to receive you in our CS channel and assist you in resolving them!

Hi C, We're sorry for this; we definitely aspire to a better end-user experience. I would kindly suggest that you reach out to our Support team, and we'll be happy to: a) advise on your import issues b) provide you with a discount We promise, our team is working non-stop and improving the platform constantly. We'll be glad if you'd like to give this another chance.

Thank you for the kind feedback, we are glad you enjoy Koinly! We remain at your disposal if you run into any issues!

Hey Bavi, Thanks for exploring Koinly! 🎉 Really glad the automatic data syncing is saving you time on reconciliation. For chain requests, you're welcome to drop them over at koinly.canny.io, that's where our team tracks and prioritises new integrations. Looking forward to your updated review! 🚀

Hi Kund, Five years and counting! 😴✨ Thanks for the loyalty and kind words!

Hi Jennifer, We're really sorry to hear about the trouble logging in. Login issues like this are usually something our support team can resolve quickly. If you're still locked out, please do get in touch and we'll get it sorted. 🔑

Hi Andreas, Thanks for sharing this feedback, we're sorry the experience didn't meet expectations. 😔 Accuracy is something we take seriously, and we'd love the chance to look into what happened with your calculations. Our support team is available via chat and email, and we're always happy to help work through any issues. Feel free to reach out if you'd like us to take another look. 🙏

Hi Sheens, Really sorry to hear you hit a wall before even getting started! 😔 Network errors like this are often something we can get to the bottom of quickly, so please reach out to our support team and we'll get you in. 🙏

Hi Michael, Thanks for the kind words! 🎉 Automating the tedious stuff so you don't have to is what we aim for. Glad it delivered, especially with a lot of trades to work through! 😊

Hi Edward, Really appreciate you taking the time to update your review after hearing from us! Your points about the auto-responses and refund handling have been received, and we're always working to improve those experiences. Wishing you the best with your taxes, and thanks again for the honest feedback! 🙏

Hi Tuto, Sorry to hear you had such a frustrating experience! 😔 If you'd like to give it another shot, our support team would be happy to help get things sorted, just reach out!