KUGOO Electric Scooter-- A prominent store of electric scooters designed for adults. Our mission is to revolutionize urban transportation, offering you a secure and cost-effective journey with various options, from efficient commuter e-scooters to robust off-road models.
i think i am scammed cause on revolut app it shows that i paid 849 euros to aovo
but un kugooescooters tracking web it shows that i didnt pay can someone explain what happened or its this normal?
Kugoo 回复2025-07-07
Dear Customer,
Thank you very much for reaching out to the Kugoo team.
We would like to kindly clarify that our official website is https://kugoo.eu/, which is one of the authorized platforms for Kugoo products. After careful checking, we noticed that your order was placed through a different channel. Unfortunately, we are only able to assist with orders placed directly through our official site.
We sincerely recommend contacting the platform where you originally purchased your product—they should be able to assist you further regarding your order.
Additionally, we kindly ask if you could consider removing your review, as it refers to a different sales channel that is not managed by our official team.
Thank you again for your understanding and support. Should you have any questions about our products on kugoo.eu, we’re always here to help.
Best regards,
Kugoo Customer Support Team
Very fast and good shipping.
I was very worried i was gonna get scammed.but they started shipping after just 8 days and came in 14 (came in 8business days actually) And it came on perfect condition. But the back pfender was abit cracked. I would like a new one but honestly im very glad the scooter was in perfect condition
Kugoo 回复2025-07-02
Dear Leartbaba,
Thank you so much for your kind and honest feedback!
We’re truly happy to hear that your scooter arrived in great condition and that you were satisfied with the shipping process. Your satisfaction means the world to us and gives us the motivation to keep improving every step of the way.
If you ever have any questions or need assistance in the future, please don’t hesitate to contact us at any time via email — we’re always here to help.
Warm regards,
Kugoo Team
Dear Stojan,
Thank you so much for your excellent rating!
While nothing is ever truly perfect, we’re always striving for excellence and continuously working to deliver better products and services for our customers.
Your support means a great deal to us — it’s what keeps us moving forward.
Warm regards,
Kugoo Team
I have contacted my bank and reported to police
Also if everyone reports them on google and instagram/facebook the “company” need to be removed so they can’t scam anyone else.
Constant bombardment via email, WhatsApp, instagram has led to them saying they will refund me but only time will tell as they are not a legitimate company. This has been a very frustrating few weeks PLEASE DO NOT BUY OFF THIS SITE
Kugoo 回复2025-06-30
Dear Jill
I'm so sorry to hear about your experience. We sincerely apologize for any inconvenience you have experienced.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://kugoo.eu/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
Kugoo Service Team
I ordered the Kukirin G2 Master and had to wait about a month for delivery due to it being sold out. But honestly, it was absolutely worth the wait!
The scooter is not only stylish but also technically impressive — powerful performance, solid build quality, and excellent range. I’m especially impressed with how smooth and stable the ride is, even on uneven roads. It really feels like a premium experience.
Despite the longer wait time, the customer support team kept me updated and responded to my inquiries in a friendly and professional manner. It’s clear that Kukirin values their customers.
If you’re looking for a reliable and powerful electric scooter, the G2 Master is definitely the right choice. Highly recommended!
Kugoo 回复2025-06-23
Dear René Paternoster,
Thank you so much for your kind and thoughtful message. We're truly delighted to hear that you’re enjoying your Kukirin G2 Master and that it was worth the wait!
Your feedback means a great deal to us. At Kugoo, we take pride in delivering not only high-performance and reliable products, but also in offering a premium experience from start to finish — from build quality to after-sales support.
We’re especially glad to know that you appreciated the smooth ride, solid construction, and our customer service throughout the process. Your recognition reinforces our commitment to quality and customer satisfaction.
Thank you again for choosing Kugoo. We wish you many enjoyable and safe rides ahead!
Best regards,
Kugoo Team
I ordered on 8th of May paid €980 was shipped to Ireland and Dpd failed to deliver as package was over weight for pick up delivery and sent package back to kugoo.eu kugoo support said the would re-ship around the 3rd of June and still no updated tracking I don’t know why they would take my payment ship the product but fail to use a company who can actually deliver the package could they not clear this issue with delivery service before sales of product I’m so disappointed waiting wondering is it even going to come or is this a scam ???im sure the scooter is going to be re-Shipped during the week days as was sent back and to be re-shipped because of weight issues during delivery with DPD delivery service
Kugoo 回复2025-06-13
Dear Em Maughan,
Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience this situation has caused you.
This page is dedicated solely to the customer experience for orders placed through our official website: https://www.kukirin-scooter.com.
We are one of the authorized resellers of KuKirin products, but we are not the brand owner, nor are we responsible for other websites or sellers using the KuKirin name.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
Kugoo Customer Support Team
Disgraceful, order placed, money taken, no order received, no order shipped, Nothing.
My emails are being ignored as also the WhatsApp customer service.
No update on shipment.
Order placed 17th of May.
Disgraceful customer service, why on earth take people's money when they don't receive their orders?
Is this a scam?
I am worried and if I do not receive my order I would like a refund.
Of course I will receive a reply probably here on trust pilot but not to my email about my order.
Kugoo seem to only care about their image here on trust pilot. I have read tonnes of reviews and hoped it wasn't true.
This company doesn't even deserve 1 star review.
Shameful to treat customers this way with no explanation.
Kugoo 回复2025-06-06
Hello A-R,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you have experienced.
To assist you further, could you kindly provide the order number? This will enable us to thoroughly investigate the matter and provide a resolution as soon as possible, allowing us to prioritize replying to you.
In addition, Kukirin has many distributors, and we are just one of them. We kindly ask that you confirm whether your order was placed through our official website at https://kugoo.eu/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUGOO Service Team
I am happy with the purchase of e-scooter that came in very great condition. Trustful seller and original product .
Kugoo 回复2025-06-04
Dear Krasimira Dzhuneva,
Thank you for your wonderful feedback! We're thrilled that you're happy with your e-scooter and that it arrived in great condition. Your satisfaction means a lot to us.
Warm regards,
KUGOO Service Team
I was initially worried about the response time from customer service after my purchase, as it took a little while to get a reply. However, my overall experience turned out to be extremely positive. The support team is actually excellent—very friendly and usually responds within 24 to 48 hours.
I highly recommend purchasing from this website and wish to warmly thank the customer service team, who ultimately proved to be more competent than those on other sites I’ve used. You can buy with complete confidence! Well done!
Kugoo 回复2025-06-04
Hello Thibaut AT,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you have experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https:https://kugoo.eu/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUGOO Service Team
Dear Dragoș,
Thank you for reaching out to us regarding your order. We understand that you are seeking an update on its status, and we appreciate your patience.
We have been actively monitoring the progress of your shipment and are in constant communication with our logistics team to ensure that your order reaches you as soon as possible. We have previously provided updates via email and will continue to keep you informed as soon as there are new developments.
Please rest assured that we are committed to delivering your order in a timely manner and are doing everything within our power to expedite the process. We understand the importance of this purchase to you and are working diligently to meet your expectations.
We value your business and are dedicated to providing you with the best service possible.
We will be in touch with you again as soon as we have further updates. Thank you for your continued patience and support.
Best regards,
KUGOOO Service Team
Hey made a order on 10th may,ordered a g2 master for my birthday gift on kugoo.eu . It said it was in stock and shipping is around 5 days. its 27th may still says order confirmed no info, i wrote 3 emails and nobody replied.WHATS GOING ON?? im thinking this is a scam!
Kugoo 回复2025-05-28
Dear Taavi Puu,
I hope this message finds you well. I understand your frustration regarding the delay in receiving information about your Kugoo G2 Master order placed on May 10th.
Please be assured that we are currently working diligently to resolve the situation with the customs clearance process, which is taking longer than expected. We are awaiting further details and are doing everything we can to expedite the delivery of your order.
We appreciate your patience during this time. We have responded to your previous emails and are committed to keeping you updated.
We value your business and trust, and we are here to support you. We will be in touch as soon as we have more information.
Warm regards,
KUGOOO Service Team
Service experience was good. Response was timely and prompt. I had issues with product return and it went great.
Kugoo 回复2025-05-27
Dear Osmo Rissanen,
Thank you for your kind words regarding your service experience with us. We're delighted to hear that our response was timely and that your product return process went smoothly.
Your satisfaction is our priority, and we're glad we could assist you effectively.
Warm regards,
KUGOO Service Team
I have the same problem like marco
I ordered on 6 May and got only order confirmation. I tried contact the email and what app support and they didn’t respond. One week left and im beginning to think its scam.
Kugoo 回复2025-05-15
Hello Vencarski,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you have experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to fix the problem you encounter.
In addition, please confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we can only provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
Customer service absent, order never shipped, money already taken, no purchased invoice
I tried to contact the service to ask about my shipment for order KUGOO42742018EU.
Confirmed May 6 , money already taken from me , no purchased invoice, and even now the tracking has not started. I never received a response or a solution and unfortunately for the hurry to buy a gift I chose this site, I noticed that other people also had the same problem. I am really upset and worried about the gift as well as it is a bad impression for the site itself. When I purchase the kukirin scooter no purchased invoice was sent! Totally mess. I need a solution!
Kugoo 回复2025-05-12
Dear Massimiliano,
Thank you for reaching out to us and sharing your concerns. We understand how important it is for you to receive your order promptly, especially when it's intended as a gift. Please rest assured that we are here to assist you and resolve this matter as quickly as possible.
We have noted your order reference and are actively working on it. Our team is committed to ensuring that your order is handled with the utmost priority.
We have been in contact with you via email regarding your inquiry and would like to continue this dialogue to provide you with the best possible service. Your satisfaction is our top priority, and we are eager to find a solution that meets your needs.
We would appreciate it if you were available to continue our conversation through email. We look forward to your response and are ready to assist you further.
Thank you for being so understanding.
Warm regards,
KUKIRIN Service Team
I’ve been trying to reach this company so many times by mail and their homepage. They dont answer to mails.
This concerns my order KUGOO41012018EU where money are drawn from my account but I get no confirmation at all. I first missed that payment could not be processed so I payed again and this time it worked. They got the money but my order is gone? And no answers. Maybe you answer this?! (My son who really saved his money to buy this is so sad).
Kugoo 回复2025-04-16
Dear Matilda,
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the inconvenience and frustration this situation has caused you and your son.
We understand that you have been trying to contact us through multiple channels without receiving a prompt response, and we truly appreciate your patience and understanding. Please rest assured that your order is currently being processed.
We have also responded to your concerns via email and provided detailed information regarding your order. Please check your inbox for our previous communication.
Thank you once again for your understanding and trust in us. We truly value your order and are committed to resolving this matter to your satisfaction.
Warm regards,
KUKIRIN Service Team
My order no :IE00012602
Ordered on the 18th March 2025
My order is still in transit hoping one day I will get my order .
Don’t know what’s 3-8 working days after this
Totally Fed up .
Kugoo 回复2025-04-11
Dear Vienceo,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
Based on the information you gave, the order number doesn't belong to our company, our company order starts with kugoo.
Due to your order not being from us, your purchase was not made via our official website,https://kugoo.eu/, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUGOO Service Team
I ordered a scooter from their website. It was defect on arrival. Tried to reach out to them by email, WhatsApp and through their website.
No answer!
Please don't order through this site.
Kugoo 回复2025-03-12
Dear Mattias,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with your order and for the lack of response from our team.
We would like to address this issue immediately. Could you please share your order details and contact information with us at customer support email? Our team will prioritize your case and ensure that the defective scooter is either replaced or refunded as per our policy.
Once again, we apologize for the poor experience and appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to make this right and restore your trust in our company.
Thank you for your understanding.
Best regards,
KUGOO Service Team
I bought a new G2 scooter in Dec 24. It stopped working 8 weeks later. I contacted them with the issue. They replied once a week later asking for a video. I sent it on to them and nothing now for 4 weeks. Im left with a 480 Eur scooter that doesnt work. I have sent a lot of follow up emails and no reply. Customer service is non existant. DO NOT PURCHASE ANYTHING FROM THEM.
order number KUGOO35772018EU
No use replying on here. I have sent you guys a total of 10 emails and no reply.
Kugoo 回复2025-02-26
Dear Customer,
We are working on resolving your issue. Please contact us via email.
Best regards,
KUGOO Service Team
I ordered a Kugoo M4 pro scooter for Ireland. I drove it carefully but after a month the scooter broke down. The technical service responds slowly, very disappointed with the quality and technical service of this product. The scooter is broken for the second month, no one can fix it for me.
Kugoo 回复2025-02-12
Dear Customer,
Please provide your order information. We will help you solve the problem.
Have a nice day!
Order #KUGOO1066 I haven't received my order yet! Please give me the tracking number and when will the parcel arrive?!
I write e-mails and no response, it was a Christmas gift! I even received a shipping number.
How can I provide it if I can't. I provided the order number. #KUGOO1066 michalczukmichal91
@
Gmail
Com
If I receive the tracking number and the package arrives I will change the review. But at the moment the lack of repeated contact from you and the lack of the package forced me to this assessment. And behavior so that I could only contact you in this way! Please let me know as soon as possible if the package is on its way.
The child did not receive a gift so everyone can imagine what he feels!
Kugoo 回复2024-12-31
Dear Customer,
Please provide your email information and we will help you check the status of the package. Due to the recent Christmas and New Year holidays, it is normal for the package to arrive late. Thank you very much for your waiting!
Best regards,
Kugoo Service Team
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