Cathy made my experience shopping with…
Cathy made my experience shopping with yourselves more convenient was very helpful and responded in a timely manner
关于 Kukirinescooter UK
数据更新- 网站
- kukirinescooter.co.uk
- 分类
- 车辆与交通
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 50 条评价
- 差评回复率
- 67%（2/3 条）
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商家自述
Welcome to KuKirin UK – Your Official Home for High-Performance E-Mobility.At KuKirin, we are dedicated to redefining urban commuting across the UK. Our mission is to provide powerful, reliable, and innovative electric scooters that balance performance with sustainability. From agile city commuters to rugged off-road explorers, our range is engineered for safety and durability.Why trust KuKirin UK?Official UK Stock: Fast, reliable delivery across the UK mainland.No Hidden Fees: Prices are all-inclusive with no extra customs duties or taxes.Expert Support: Dedicated local customer service and genuine spare parts.Quality Guaranteed: High-torque motors, long-range batteries, and robust build quality.We value your feedback and are committed to providing the best riding experience in the UK. Join the KuKirin community today and ride with freedom.Shop now: kukirinescooter.co.uk
以上内容由商家自行提供，未经平台核实。Kukirinescooter UK靠谱吗？
Kukirinescooter UK（kukirinescooter.co.uk）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 50 条用户评价，属于车辆与交通分类，口碑优秀。好评高度一致，92% 的评价为 4 星及以上；商家回复了 67% 的差评。数据最后更新于 2026-10-25。
用户怎么说
I was talking to support/customer…
I was talking to support/customer service and luckily i got to speak to a wonderful lady called cathy, she was so understanding and even helped make my delivery faster, she deserves a raise
I was very happy with the customer…
I was very happy with the customer service I received from Kathy. She was friendly, professional, helpful, and very responsive throughout the whole process. She genuinely listened to my concerns and did her best to find a suitable solution for me. I really appreciate her patience and excellent communication. It was a pleasure dealing with her, and I would definitely recommend her customer service. Thank you, Kathy, for all your help and support!
I placed order on pre order scooter and…
I placed order on pre order scooter and was concerned it would be delivered on time. I contacted customer services and received a reply almost immediately advising of shipping timeframe and asking if further assistance is required. The customer service has been great and i can’t wait to receive scooter as have heard good things about these. Will have one very happy boy.
Blackmailing & Wihtholding my refund in exchange for me to take down this review
On 02/09/2026, I mistakenly placed an order for the G4 instead of the G2 Master just before bed. Your website was faulty at the time and your hyperlinks were linked to different scooters, for example, if I clicked G2 Master itd take me to the G4 page instead and I had to keep going back and finding another route to it. Soon after I awoke, I realised and immediately sent support a ticket, asking for a swap before shipment. The advisor at the time said she'd contact the UK warehouse, I made it clear that I did not want this G4. I never did receive word from the UK department, during this time the product was already delivered, it took 2 more emails for the advisor to acknowledge that I wanted the product returned. The agent wasn't clear with me but gave me the option of purchasing the G2 Master to save delivery costs on return for the G4, but I made it clear I don't have funds to place another order. In the end, the advisor. It's now been a week and in the end Im forced to two options, I either keep the product I did not want in the first place or I lose £90 for returning it. Both of which I find ridiculous and poor due too a faulty website and poor communication giving false hope. Order #UK125655 Update 12/10/26: So we agreed to a return where Id pay £30 for shipping. However this was the most worst experience ever, not only did I do exactly as they instructed, but they failed to handle the returns professionally. Instead I was asked by FedEx to fill out a dangerous goods form which I had 0 knowledge off. I forwarded this to Kukurin to deal with, a 10 minute simple form which took two weeks to complete. Throughout this time I made it clear to Cathy repetitively that on receiving the G4 scooter, refund my money ASAP. She had agreed a few times already. I returned the product on the 21/09/26, it was supposed to be headed to there warehouse the next day. However due to complications from their end it took over two weeks and it arrived at their warehouse on the 08/10/26. They confirmed the product is brand new and unused as I'd promised. Yet since then they have failed to process my refund, instead trying to sell me another product which Ive been clear about long ago, and now they withhold my money and have told me to take down this review first. Which I find comedic. They've wrongfully held on to my money for 5 days now and refusing to process my refund when it's rightfully mine. They're literally blackmailing me right now. Avoid this company. They'll make your life harder than it needs to be. Screenshots of email communications (over 80 between us): https :// postimg .cc/rdj5Wk6X https :// postimg .cc/gallery/mFg8ydb Just remove the spaces.
Amazing bit of kit, superb customer service 👌
After having some terrible experiences buying my son an ebike we decided to buy a scooter instead and from the get gone he was adamant it had to be a Kukirin g2 master obviously I know nothing about them but you seem to get a lot for your money, anywhere scooter arrived promptly the tracking process was comprehensive and the scooter itself is a machine, BUT what really stands out with this company is the customer service & that is second to none , it’s the reassurance you need that your buying from a reputable company and I can’t praise them highly enough. Above & beyond. Overall the scooter is amazing and I’ve a happy child! And the communication is fantastic which makes a happy mum!! 5 ⭐️⭐️⭐️⭐️⭐️
This is the second g2 scooter ive…
This is the second g2 scooter ive bought from here no drama easy communication fast delivery within a few days highly recommend will use again thanks for you support A1
I crashed my kukirin g4 at high speed…
I crashed my kukirin g4 at high speed luckily I was fine but my kukirin g4 light got broken and bearings snapped i asked kukirin customer service is there any chance I could get a light and bearings for free cause I crashed my kukirin g4 I was expecting no but after I waited for a response I got a response saying please contact customer service on email I contacted them and i told them what happened and they really said yes to send me a new light and bearings.
Thankyou to Cathy for all your help in…
Thankyou to Cathy for all your help in customer service! Quick efficient replied very helpful! Quick shipment we had a fantastic delivery driver. My son is so happy with his kurkin my dad and brother are both going to purchase also because how brilliant company and Cathy at customer service has been thr kurkin is amazing! My son is obssed thankyou all so much x
Very happy with my kukirin scooter g4
Very happy with my kukirin scooter g4, good fun and good service Cathy was very helpful, would definitely recommend!!
I ordered a part online
I ordered a part online - KuKirin contacted me to make sure I had ordered the correct part. Cathy was very helpful and communicative- responses were almost immediate. My son loves his electric scooter we are so happy with it.
Excellent customer service!
Excellent customer service! Honestly, this has been some of the best customer service I’ve experienced. I accidentally entered the wrong details when placing my order, but as soon as I reached out, Cathy got in touch and was absolutely amazing from start to finish. She was incredibly helpful, patient, and went above and beyond to help me sort out my order. She also answered all of my questions and made the whole process so easy and stress-free. A massive thank you to Cathy for all your help — it’s really appreciated! I would definitely recommend them based on the fantastic customer service I received. ⭐⭐⭐⭐⭐
I originally had doubts about this…
I originally had doubts about this company from previous reviews and can be confusing with other sites of a similar name. After placing my order things were quiet for a few days with no updates however Cathy from customer services did reassure me that there was nothing to worry about and the tracking information will be sent soon. My order has arrived today with no issues 👍
Great customer service and regular updates.
We preordered an item and were kept up to date with stock levels. We have pre-ordered a second G2 and have had the same positive experience. Cathy is quick to respond to any queries. We were unsure where to order as people had complained about delays in delivery but both scooters are being delivered within the timeframe given on their website. First scooter was delivered next day by FedEx when the items arrived in UK.
Very fast delivery and communication is…
Very fast delivery and communication is very good A*****
Great scooter
Great scooter, fast at response
The whole process was a breeze
The whole process was a breeze. I pre ordered a Kukirin G2 (2026) when it arrived in store they shipped it double fast and the next day my son was playing on it. The price is the best iv seen aound especially it you use a discount code. This is my second kukirin brought from her and I will be coming back its all round quality
Fantastic customer service & Product
Fantastic customer service, and a great quality scooter. My son will be really happy 😊 Thank you
Excellent service with fantastic…
Excellent service with fantastic promotional offers and prices, straight from the Kukrin dealers!
Brilliant scooter
Brilliant scooter, works as it should. Had many compliments. Great battery life, very fast. Highly recommend
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