Land Guard

Dear Customer, Sorry again for the trouble and the long wait on this. Once we were informed about the missing support rods, we arranged a replacement right away. That first shipment unfortunately got lost in transit with the carrier. As soon as we were notified of that issue, we sent out another replacement immediately and also shared the updated tracking details with you by email. We completely understand how frustrating this must be, especially when you’re waiting to finish assembly, and we’re very sorry for the inconvenience caused here. The new shipment is still being monitored on our side, and if anything still looks off or hasn’t arrived, please just let us know and we’ll follow up right away. Thanks for your patience on this, and again apologies for the delay. Warm regards, Land Guard

Dear Customer, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the frustration and inconvenience this situation has caused. We would like to clarify that our team has been actively communicating with you throughout the process and has offered multiple possible solutions in an effort to assist and reduce your inconvenience. Our intention has always been to provide timely support within the limitations of order processing and logistics. In cases where an order has already been shipped, any package interception must be handled through the carrier (such as FedEx). This process requires coordination time and, unfortunately, cannot always be guaranteed to be successful once the parcel is already in transit, as it depends on the shipment status and carrier handling at that moment. We understand your concerns regarding the duplicate order and the challenges you faced with cancellation. We truly regret that the final outcome did not meet your expectations, even though efforts were made to assist within the available options. That said, your feedback is very important to us, and we take it seriously as it helps us identify areas where we can improve both our communication and service experience. We are continuously working to make our support process clearer, faster, and more convenient for our customers. If there is anything further we can do to assist you, or if you would like us to review your case again, please feel free to continue reaching out to us via this same email thread. Our team will remain available and will be glad to help. Thank you again for your time and understanding. Warm regards, Land Guard

Dear Customer, We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We would like to kindly clarify that we have not stopped responding to emails. All of our customer service replies are handled by real team members, and in some cases responses may take a bit longer because we need to verify order details and confirm the correct information before arranging replacements. This verification step is required to ensure we send the correct parts and avoid any further issues for our customers. We sincerely apologize if there was any delay or misunderstanding in communication. That is never the experience we want for our customers. We would still like the opportunity to resolve this for you. Please feel free to contact us again with your order details, and we will prioritize your case immediately. Thank you again for your feedback. Warm regards, Land Guard

Dear Tom Meehan, Thank you for your patience and for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced with your order #7586. After reviewing the details of your shipment, it appears that the package may have been lost while in transit. Unfortunately, it seems that FedEx has not yet acknowledged receipt, and we understand how concerning this is. We want to assure you that we take this matter seriously. We have already initiated a process to reship your garden bed immediately to ensure that you receive it as soon as possible. You should receive an email with updated tracking information shortly. In the meantime, please check your inbox and spam folder for any previous communications from us, as we have already contacted you with an update. Once again, we apologize for the inconvenience, and we greatly appreciate your understanding. We are committed to resolving this issue for you as quickly as possible. If you have any questions or need further assistance, please feel free to contact us. Warm regards, Land Guard

Dear Customer, Thank you for your feedback. We’re truly sorry to hear about your experience and understand how disappointing this situation has been. We would like to clarify that all of our products are shipped brand new and have never been used or previously assembled. Based on the photos provided and our internal review, the condition appears to involve minor cosmetic imperfections that may occur during transit. These do not affect the structure, installation, or long-term use of the product. That said, we fully understand that expectations for product condition may differ, and we respect your concerns. In line with our return and refund policy, we have provided a clear return option, along with additional goodwill solutions to help address the situation. We have also continued to respond to each message through our customer support team. We sincerely regret that this experience did not meet your expectations and will continue working to improve both our packaging and overall customer experience. If you would still like to proceed with the return under the outlined process, we are here to assist and ensure it is handled properly. Warm regards, Land Guard