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Public & Local Services

Land Guard

61 reviews

4.161 reviews
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About Land Guard

Data updated
Website
landguardgarden.com
Category
Public & Local Services
Location
United States · Denver
Status
Unclaimed
Last 12 months
60 reviews
Replies to negative
89% (8/9)
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Is Land Guard legit?

Land Guard (landguardgarden.com) has a 4.1 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 89% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

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Scott Rawlings · 1 review · Verified · Experienced 2026-07-27 ·

Excellent experience

Easy ordering, excellent communication and expedient shipping, coupled with a quality product made this purchase a 10/10.

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Norbert Resheske · 2 reviews · Verified · Experienced 2026-07-03 ·

Outstanding service.

Ordered the ten pack. Haven't assembled the units yet, but the support department has been the best I have encountererd.

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Robin Loy · 3 reviews · Verified · Experienced 2026-06-27 ·

We love our Land Guard bin and lights

We love our Land Guard bin and lights. The ordering was quick and easy and they were delivered promptly.

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Maura Smith · 1 review · Verified · Experienced 2026-06-27 ·

quick delivery

quick delivery. easy assembly

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Samantha Cunningham · 1 review · Verified · Experienced 2026-06-24 ·

Phenomenal value and service

I'm not a big reviews person (usually feels like free corporate labor, which, no thanks) BUT sometimes a company deserves a proper recognition. I have 8 Land Guard raised beds, over a dozen Land Guard solar lights, and two Land Guard trellises. I bought them after an ungodly amount of research including every metal bed option under the sun. Birdies. Vego Garden. Vevor. Weird Amazon knockoffs. Land Guard had the best value and enough reviews that I was willing to try. As soon as I built the first bed, I knew it was going to be a win. A front yard garden can make neighbors cranky, but these beds look so nice that I get nothing but compliments. Adding the lights turned everything into a bit of a fairytale at night. When I have reached out to customer service (a package of solar lights that the shipper handled too roughly in transit), the response was swift, kind, and generous. A good product AND good service? That doesn't break the bank? That calls for 5 stars and an actual written review.

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Bert DeVries · 1 review · Verified · Experienced 2026-06-24 ·

Decent product

Decent product. Ordering was easy and shipping was fairly prompt. There was plenty of hardware in the box (extra nuts & bolts). I was a bit disappointed that the steel isn't heavier gauge. It bends easily. For elders, you cannot lean on the raised bed to get off the ground. It will crumple. Also, the nuts are square nuts. It would be much easier if they were hex nuts and we could get a nut driver or socket on them.

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Brandon Creel · 2 reviews · Verified · Experienced 2026-05-25 ·

Missing a set of support rods for one…

Missing a set of support rods for one of the beds, they have taken care of the situation at hand. TY

Reply from Land Guard2026-06-23

Dear Customer, Sorry again for the trouble and the long wait on this. Once we were informed about the missing support rods, we arranged a replacement right away. That first shipment unfortunately got lost in transit with the carrier. As soon as we were notified of that issue, we sent out another replacement immediately and also shared the updated tracking details with you by email. We completely understand how frustrating this must be, especially when you’re waiting to finish assembly, and we’re very sorry for the inconvenience caused here. The new shipment is still being monitored on our side, and if anything still looks off or hasn’t arrived, please just let us know and we’ll follow up right away. Thanks for your patience on this, and again apologies for the delay. Warm regards, Land Guard

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Snoop Dad · 1 review · Verified · Experienced 2026-05-27 ·

Easy purchase and shipment but poor design

Easy purchase and shipment. But the beds are made from extremely extremely thin metal. Not sure how they are supposed to to be filled but we can figure out. Filled bottom 2/3 w straw and they bent. Filled with wood and filler. They bent. Filled w dirt, they bent. I own them now, but you should build from wood and know you have something that will last much much longer than these

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Jolley · 1 review · Verified · Experienced 2026-06-10 ·

I am still waiting for 1 of my garden…

I am still waiting for 1 of my garden box, I received 3 of mine, but I have not gotten one of them I have received everything else. I’m just frustrated because it still hasn’t been shipped. And there is no information about it just the label was created May 25.

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Dina Moreland · 1 review · Verified · Experienced 2026-05-27 ·

Review

The raised bed is as advertised

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Chris Clarke · 2 reviews · Verified · Experienced 2026-05-25 ·

Good service

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terre · 2 reviews · Verified · Experienced 2026-05-26 ·

Lousy customer service

The product is lovely. However, the customer service is deplorable!!! I ordered a second set mistakenly. There was no number to call to clarify or to cancel. When I finally got an email response they said it was too late to recall product. FedEx assured me that they would have canceled delivery, but the order needed to be from land guard. The only help was to offer to send solar lites?!?!? Terre

Reply from Land Guard2026-06-17

Dear Customer, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the frustration and inconvenience this situation has caused. We would like to clarify that our team has been actively communicating with you throughout the process and has offered multiple possible solutions in an effort to assist and reduce your inconvenience. Our intention has always been to provide timely support within the limitations of order processing and logistics. In cases where an order has already been shipped, any package interception must be handled through the carrier (such as FedEx). This process requires coordination time and, unfortunately, cannot always be guaranteed to be successful once the parcel is already in transit, as it depends on the shipment status and carrier handling at that moment. We understand your concerns regarding the duplicate order and the challenges you faced with cancellation. We truly regret that the final outcome did not meet your expectations, even though efforts were made to assist within the available options. That said, your feedback is very important to us, and we take it seriously as it helps us identify areas where we can improve both our communication and service experience. We are continuously working to make our support process clearer, faster, and more convenient for our customers. If there is anything further we can do to assist you, or if you would like us to review your case again, please feel free to continue reaching out to us via this same email thread. Our team will remain available and will be glad to help. Thank you again for your time and understanding. Warm regards, Land Guard

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Tami Long · 1 review · Verified · Experienced 2026-05-26 ·

Was very easy to order

Was very easy to order, came quick, and good quality.

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Jeffrey Adams · 1 review · Verified · Experienced 2026-04-25 ·

Ease of assembly and the construct was…

Ease of assembly and the construct was very light and easy to move

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Shelley · 1 review · Verified · Experienced 2026-04-25 ·

We like the garden bed we bought from Land…

We like the bed we bought from Land Guard. They were pretty easy to put together. We bought six. It took about an hour to put together each one. We had bought one of a different brand that was a heavier material and a nicer finish (brown) but they didn't have the size we wanted. Land Guard did. They are just what we wanted. They are easy enough to move into place; one person can handle an eight-foot X four-foot bed. They're 18" high, which is perfect for me. Taller would require too much soil, shorter is not as convenient. Delivery was prompt, and the boxes were easy to handle by myself (even though I am a 75-year old woman!). Hopefully these beds will as long as I do! I can't wait to get planting.

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Kelly Johnson · 1 review · Verified · Experienced 2026-04-24 ·

Customer service/support resolving a…

Customer service/support resolving a matter was good.

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Trust · 3 reviews · Experienced 2026-03-10 ·

Bought one of their products, came missing parts.

Bought one of their products, it arrived missing parts. Company said they'd send a replacement. They didn't. They have now stopped responding to any emails.

Reply from Land Guard2026-04-22

Dear Customer, We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We would like to kindly clarify that we have not stopped responding to emails. All of our customer service replies are handled by real team members, and in some cases responses may take a bit longer because we need to verify order details and confirm the correct information before arranging replacements. This verification step is required to ensure we send the correct parts and avoid any further issues for our customers. We sincerely apologize if there was any delay or misunderstanding in communication. That is never the experience we want for our customers. We would still like the opportunity to resolve this for you. Please feel free to contact us again with your order details, and we will prioritize your case immediately. Thank you again for your feedback. Warm regards, Land Guard

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Thomas Meehan · 1 review · Verified · Experienced 2026-03-26 ·

I did not get the product I ordered.

I did not get the product I ordered. I have submitted an inquiry and have not heard back (but it has only been one full day)

Reply from Land Guard2026-04-13

Dear Tom Meehan, Thank you for your patience and for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced with your order #7586. After reviewing the details of your shipment, it appears that the package may have been lost while in transit. Unfortunately, it seems that FedEx has not yet acknowledged receipt, and we understand how concerning this is. We want to assure you that we take this matter seriously. We have already initiated a process to reship your garden bed immediately to ensure that you receive it as soon as possible. You should receive an email with updated tracking information shortly. In the meantime, please check your inbox and spam folder for any previous communications from us, as we have already contacted you with an update. Once again, we apologize for the inconvenience, and we greatly appreciate your understanding. We are committed to resolving this issue for you as quickly as possible. If you have any questions or need further assistance, please feel free to contact us. Warm regards, Land Guard

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William Wilcox · 1 review · Verified · Experienced 2026-03-27 ·

A good product at a good price!

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WT · 2 reviews · Experienced 2026-03-27 ·

Do not purchase from this dishonest…

Do not purchase from this dishonest company! My husband ordered the 4 pack of garden beds for me as a gift. I was excited until I opened the first box….they look very used, heavily bent especially near the holes and scratched all over. I absolutely will not put this beat up junk in my garden. I told my husband to return them. My husband emailed them with photos of all the damages and was told they would only give him a free set solar lights and that we had to keep them. He let them know we were not interested in lights and want to return them for a refund. They replied saying that the damage and scratches are normal from shipping and will not take them back. They gave us some story about how the dent and scratches won’t matter because it’s galvanized and will never rust. I’m reading the other reviews here from people who have ones that rusted out. So that’s just another lie from them. They are only offering free solar lights and 5% back now. They are dishonest and do not stand behind their product. Do not do business with them. We will be doing a charge back as well as contacting the Attorney General regarding their fraud. Update - We have emailed them at least 4 times now. LandGuard keeps downplaying the damage calling it “minor”, which it is not. As I have explained to them (and provided many photos), they arrived in a heavily damaged condition, including significant bending around the pre-drilled holes and extensive scratching. This is not consistent with new, undamaged merchandise and is not acceptable as a final product. Shipping damage is the responsibility of the seller and/or carrier, and it is standard practice for shipments to be insured for this reason. Any claim related to shipping damage should be handled between the LandGuard company and the carrier—not passed on to the customer. We should not be forced to keep damaged goods due to shipping issues. Shipping is insured. If it’s damaged in shipping as they claim, then they should have no issues filing an insurance claim with the shipping carrier. This is not my problem. LandGuard will say or do anything to keep your money. They do not care about customer satisfaction, and they expect all of their customers to live with damage. If the product is getting damaged in shipping every time as they can’t claim, then that would tell you that they don’t pack it properly. Which is again not my problem. Response Email from LandGuard: On Apr 4, 2026 Thank you both for your messages and for reaching out to us regarding your order. We completely understand your frustration and truly appreciate the opportunity to explain the situation further. As we’ve mentioned, the slight paint scratches and minor bends on the garden bed are cosmetic imperfections that may occur during shipping. These do not affect the functionality, durability, or safety of the product—the galvanized steel beneath the color coating remains intact and fully operational. To resolve this matter, we have already offered two compensation options: Receive 4 complimentary solar lights, or Receive a 5% partial refund along with 2 complimentary solar lights. We hope that one of these solutions will meet your needs. Please understand that we’ve already provided a more generous resolution than what we would typically offer for minor cosmetic issues. While this situation is rare, we’ve made every effort to ensure a fair outcome. Regarding the return shipping: Based on our return and refund policy, return shipping costs are typically covered by the customer in cases where the issue is cosmetic damage and not related to a manufacturing defect. The carrier will charge additional fees for the return, including handling and shipping costs, and these fees are not covered under our standard policy. We hope this explanation clarifies the situation, and we’re happy to guide you through the return process should you choose to proceed. Please let us know how you would like to move forward, and we’ll support you with the next steps. Thank you again for your patience and understanding. Warm regards, Land Guard

Reply from Land Guard2026-04-07

Dear Customer, Thank you for your feedback. We’re truly sorry to hear about your experience and understand how disappointing this situation has been. We would like to clarify that all of our products are shipped brand new and have never been used or previously assembled. Based on the photos provided and our internal review, the condition appears to involve minor cosmetic imperfections that may occur during transit. These do not affect the structure, installation, or long-term use of the product. That said, we fully understand that expectations for product condition may differ, and we respect your concerns. In line with our return and refund policy, we have provided a clear return option, along with additional goodwill solutions to help address the situation. We have also continued to respond to each message through our customer support team. We sincerely regret that this experience did not meet your expectations and will continue working to improve both our packaging and overall customer experience. If you would still like to proceed with the return under the outlined process, we are here to assist and ensure it is handled properly. Warm regards, Land Guard