Thank you so much for your feedback! We’re thrilled to hear our updates gave you confidence that your order was safely received and progressing through each stage of the process. Keeping our customers informed every step of the way is important to us, and we’re so glad it made a difference. Thank you for trusting us with your memories!
Thank you so much for your feedback! We’re so glad we could help you revisit memories from more than 30 years ago. There’s something truly special about seeing those moments again, and we’re honored to have helped preserve them for you and your family. Thank you for trusting us with your memories!
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Faylin King · 写过 4 条评价 · 体验于 2026-06-23 ·
★★★★★
我很高兴收到我的视频
我很高兴收到我的视频。你们对我的记忆做了很好的工作,我非常高兴和感激。
Legacybox 回复2026-06-24
Thank you so much for your kind feedback! We’re thrilled to hear you were happy with the results and that we could help bring those special memories back to life. Knowing that you’re enjoying your videos and feeling grateful for the experience means so much to our team. Thank you for trusting us with your memories!
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Suzanne Harding · 写过 1 条评价 · 体验于 2026-06-24 ·
★★★★★
我现在已经收到订单了,这……
我现在已经收到了我的订单,这次看起来确实是正确的。谢谢你-我喜欢它!
Legacybox 回复2026-06-25
Thank you so much for your feedback! We’re thrilled to hear that you’ve now received your order and that everything appears to be correct. Most importantly, we’re so glad to hear that you love the final result! Thank you for your patience throughout the process and for trusting us with your memories.
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Brent Nall · 写过 4 条评价 · 体验于 2026-06-23 ·
★★★★★
处理和返回速度快得惊人。
Legacybox 回复2026-06-24
Thank you so much for your feedback! We’re thrilled to hear you were impressed with the turnaround time. Providing a smooth and efficient experience is important to us, and we’re glad we could help preserve your memories quickly. Thank you for trusting us with your media!
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Gayla · 写过 1 条评价 · 体验于 2026-06-18 ·
★★★★★
快速又简单
快速又简单。谢谢!
Legacybox 回复2026-06-23
Thank you so much for your feedback! We’re glad to hear the process was quick and easy. We truly appreciate your trust in us and are happy we could help preserve your memories!
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience from start to finish. It’s wonderful to know the process felt well organized and that our communication kept you informed every step of the way. We truly appreciate your recommendation and your trust in us to help preserve your memories!
Thank you so much for your wonderful feedback! We’re thrilled to hear that preserving your family memories was such a positive experience and that you found the process seamless, fast, and worthwhile.
There’s nothing more meaningful to us than helping families protect and share their history for future generations. We truly appreciate your recommendation and your kind words about our team and service. Thank you for trusting us with your memories!
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kathleen vinglas · 写过 3 条评价 · 体验于 2026-06-20 ·
★★★★★
收到了我的拇指驱动器,还有……
收到了我的拇指驱动器和在线视频。他们很棒。
Legacybox 回复2026-06-22
Thank you so much for your feedback! We’re thrilled to hear you received both your thumb drive and online videos and that you were happy with the results. We appreciate your trust in us and are honored to have helped preserve your memories!
Thank you so much for sharing your experience! Reading stories like yours is exactly why we do what we do.
We're honored to have helped preserve such meaningful memories from your 50 years together and are thrilled that you were able to share those moments with your children and grandchildren. There's something truly special about seeing loved ones, revisiting milestone moments, and experiencing those memories through a new generation's eyes.
We're also glad the communication, tracking, and updates throughout the process helped provide peace of mind while your irreplaceable memories were in our care. Thank you for trusting us with them and for your thoughtful feedback regarding the Polaroid photos as well.
We truly appreciate your kind words and look forward to helping preserve even more of your family memories in the future!
Thank you so much for sharing this special story! What a thoughtful gift for your mom. We can only imagine how meaningful it will be to revisit memories preserved on film and negatives that have been tucked away for so many decades.
We're honored to be part of such a heartfelt surprise and hope the finished results bring back wonderful memories for your family. Thank you for trusting us with these irreplaceable pieces of your family's history!
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JAMES · 写过 2 条评价 · 体验于 2026-06-19 ·
★★★★★
一流的服务和接送服务
一流的服务和接送! 谢谢你!
Legacybox 回复2026-06-22
Thank you so much for your kind feedback! We’re thrilled to hear you were happy with both the service and the transfer. We truly appreciate your support and your trust in us with your memories. Thank you for choosing Legacybox!
Thank you so much for your wonderful feedback! We’re honored to have helped preserve your memories and make them accessible again for you, your family, and your friends.
There’s something truly special about revisiting moments that had been forgotten and sharing them with loved ones all over again. We appreciate your patience throughout the process and are thrilled to hear the results were worth the wait. Thank you for your recommendation and for already sharing our service with others—we’re grateful for your trust and support!
Thank you for your feedback, and we're sorry to hear you were disappointed with the results.
Our film transfers are performed as one-to-one captures of the original reels without color correction, restoration, or editing, so factors such as fading, color shifts, and other age-related characteristics of the film will be reflected in the final transfer. Film leaders are also typically preserved as part of the original footage, as we do not offer any editing services.
That said, we understand your concerns regarding the upside-down reel and the overall quality of the transfer. We'd appreciate the opportunity to review your order and see if there's anything we can do to help. Please reach out to us at [email protected] with your order number so our team can take a closer look.
We appreciate you sharing your experience and hope to have the opportunity to assist further.
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Diane Mittelhauser · 写过 1 条评价 · 体验于 2026-06-18 ·
★★★★★
让您始终了解什么是……
让您随时了解照片的最新情况
Legacybox 回复2026-06-22
Thank you so much for your feedback! We’re glad to hear you appreciated the updates throughout the process. Keeping our customers informed every step of the way is important to us, and we’re happy that gave you confidence while your photos were in our care. Thank you for trusting us with your memories!
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Caitlyn · 写过 2 条评价 · 体验于 2026-06-16 ·
★★★★★
优质服务!
这些视频看起来很棒,退回时请小心处理!
Legacybox 回复2026-06-17
Thank you so much for your feedback! We’re thrilled to hear your videos look great and that your originals were returned with the care they deserve. We understand how important these memories are, and we appreciate the trust you placed in us to help preserve them!
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KDM · 写过 2 条评价 · 体验于 2026-06-13 ·
★★★★★
考虑到…质量很好。
考虑到传输的视频的年龄,质量很好。这个过程很简单,视频很容易下载到我使用的云中。
Legacybox 回复2026-06-17
Thank you so much for your feedback! We’re glad to hear you were happy with the quality of the transfers, especially considering the age of the original videos. It’s also wonderful to know the process was simple and that downloading your files to your preferred cloud storage was easy. We appreciate your trust in us to help preserve your memories!
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William Wilson · 写过 1 条评价 · 体验于 2026-06-12 ·
★★★★★
反应非常灵敏,周转速度很快。
Legacybox 回复2026-06-17
Thank you so much for your feedback! We’re thrilled to hear you found our team responsive and were pleased with the turnaround time. We appreciate your trust in us and are grateful for the opportunity to help preserve your memories!
Thank you so much for your incredibly kind words! Coming from someone with decades of business experience and a background helping other companies succeed, your feedback means a great deal to us.
We're honored that you found value in both the service and the experience we provide. Preserving irreplaceable memories is something we take seriously, and it's wonderful to know that commitment came through. Thank you for your trust, support, and encouragement!
Thank you for your feedback. We’re glad to hear you were happy with the digitization results, but we’re sorry for the frustration regarding the cloud subscription.
The cloud service includes a free trial period, and the subscription details are disclosed during checkout, in the welcome materials, and in a reminder email sent prior to renewal. We understand, however, that unexpected charges can be frustrating.
If you believe you were charged after attempting to cancel, please reach out to our support team at [email protected] with your order details so we can review the account. We appreciate you bringing your concerns to our attention.