Legacybox

Thank you for your feedback, and we're sorry to hear you were disappointed. We understand your concerns regarding the Groupon pricing. Groupon promotions are offered independently and can overlap with promotions available directly through our website. While the advertised retail value and promotional pricing may differ depending on the offer and timing, we understand how this could be confusing. If you have any questions about your purchase or would like us to review your order, please reach out to our support team. We'd be happy to help clarify any concerns.

Thank you so much for your heartfelt feedback! We’re honored to have helped make preserving your memories such an easy experience. We know how meaningful it is to see and hear loved ones again, especially those who have passed, and we’re so grateful we could play a small part in bringing those precious moments back to you. Thank you for trusting us with your memories and for sharing your story with us.

Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience from start to finish. It’s wonderful to know you appreciated the quality of everything from the welcome kit and instructions to your final product, as well as the communication throughout the process. We truly appreciate your trust in us and look forward to helping preserve more of your memories in the future!

Thank you so much for sharing something so personal with us. We are truly sorry for the loss of your son, and we're honored that you trusted us with memories that mean so much to you. We're so glad our communication throughout the process gave you confidence every step of the way. We are, however, sorry to hear the audio did not come through as expected. We'd love the opportunity to review your order to see if there's anything we can do to help. Please reach out to our support team with your order number, and we'd be happy to take a closer look. Thank you again for allowing us to help preserve these priceless memories. Our hearts are with you and your family.

Thank you so much for sharing such a heartfelt review. We’re truly honored that you trusted us with your 1960s films, and it means the world to know we were able to help preserve memories that are so meaningful to you and your family. Knowing those moments brought tears to your eyes is exactly why we do what we do. We’re so glad the process was easy and that these treasured memories can now be enjoyed for generations to come. Thank you for allowing us to be a part of your family's story.

Thank you for your feedback, and we're sorry to hear your experience didn't meet your expectations. We understand how much time and care goes into organizing photos before sending them in, and we can appreciate how frustrating it would be if the digital file order wasn't what you expected. We'd like the opportunity to review your order to determine what may have happened. Please reach out to our support team with your order number so we can take a closer look and see if there's anything we can do to help. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.

Thank you so much for your wonderful feedback! We’re thrilled to hear our email updates gave you confidence throughout the process. Keeping our customers informed every step of the way is something we take great pride in, so it’s wonderful to know it made a difference. We’re also glad you appreciated the convenience of the shipping kit and pre-labeled materials. Thank you for trusting us with your memories—we look forward to helping preserve even more of them in the future!

Thank you so much for your wonderful feedback! We’re thrilled to hear you appreciated the care and thoughtfulness that went into the entire process, from the welcome kit and packing materials to the updates along the way. Knowing you’d use our service again without hesitation is the highest compliment we could receive. Thank you for trusting us with your memories!

Thank you for your feedback, and we're very sorry to hear about your experience. We understand how frustrating it would be to not receive the DVDs and CDs you ordered, especially after paying for them and following up with our support team. We'd like the opportunity to review your order and determine what happened. If your replacement media or investigation is still in progress, we'll be happy to look into the status and ensure it's resolved as quickly as possible. We're also sorry to hear you were disappointed with the quality of your transfers. If you haven't already, please include those concerns when you contact us so we can review the original media and your completed order. Please reach out to our support team with your order number, and we'll be happy to investigate this further and work toward a resolution.

Thank you so much for your kind feedback! We’re honored to help preserve treasured memories from Super 8 films. It means a great deal to us to be trusted with such special pieces of family history, and we’re so glad we could help bring those moments back to life. Thank you for choosing Legacybox!

Thank you for sharing your experience. I sincerely apologize that the Legacybox Cloud membership came as a surprise. We try hard to mention this throughout the ordering process and send monthly reminder emails before the invoice is billed. Legacybox Cloud is a great way to save and share treasured family memories for years to come. You can cancel by logging in to My Legacybox Cloud or by reaching us at [email protected] for more help.

Thank you so much for your wonderful feedback! We’re thrilled to hear you were happy with the quality of your transfers and found the digital files to be thorough and well organized. We truly appreciate your kind words and your trust in us to help preserve your memories. Thank you!

Thank you so much for sharing such a heartfelt message. We're truly honored that you trusted us with your story, and we're so glad your experience gave you the opportunity to preserve and share it with your loved ones. We're also excited to hear you'd like to purchase additional copies! Please reach out to our support team, and we'll be happy to help you explore options for ordering extra copies. Thank you again for trusting us with such an important part of your life. We hope your story continues to inspire and encourage others for years to come.

Thank you so much for your kind feedback! We’re thrilled to hear everything has been great so far and that our communication has stood out throughout the process. We’re just as excited for you to receive your memories and hope you enjoy revisiting them for years to come. Thank you for trusting us with such special moments!

Thank you so much for your wonderful feedback! We’re thrilled to hear you were impressed with the quick turnaround and that you were able to start enjoying your memories so soon. There’s nothing better than helping bring back moments you thought you might never see again. We’re so happy we could be a part of that experience. Thank you for trusting us with your memories!

I'm sorry that you were not able to watch the 1994 footage on the DVDs that we made. We'll be happy to help with this, but that process can be a little difficult since the order was completed more than a year ago. It looks like we captured a full 2 hours of footage from both of the tapes that you mentioned, and that's all the footage that a Hi8 tape can hold. We're going to reach out to your open email conversation again with some options that will help determine what's happening here and possibly redigitize the tapes. We look forward to hearing from you.

Thank you so much for your wonderful feedback! We’re thrilled to hear you found the process easy and that our communication gave you peace of mind every step of the way. It’s great to know you were happy with the results, and we truly appreciate your trust in us to help preserve your memories!

Thank you for taking the time to share your experience. We're very sorry to hear that your order did not meet your expectations. Based on what you've described, we'd like the opportunity to review your order in detail. Concerns regarding previously promised item credits, charges for media that may not have been processed, scan quality, overlapping images, and photo orientation are all issues we'd want to investigate further. Our goal is always to provide an accurate transfer and a positive customer experience, and we're sorry that wasn't reflected here. Please reach out to our support team at [email protected] with your order number and reference this review. We'll be happy to take another look at your account, review the previous communications, and determine what can be done to address your concerns. We appreciate you bringing these issues to our attention and hope you'll give us the opportunity to make things right.

Thank you for your feedback. We’re glad to hear your photos and tapes were successfully digitized, though we’re sorry to hear you were frustrated with the cloud subscription experience. The cloud service includes a free trial, and reminder emails are sent before the subscription renews. Customers can cancel their subscription at any time directly through the Cloud Portal, which is linked in the cloud activation email they receive. Shopify is used only to complete the initial purchase and is not where cloud subscriptions are managed. If you're still experiencing any issues, we'd be happy to help. Please reach out to our support team at [email protected] with your order details, and we'll be glad to assist.

Thank you so much for your wonderful feedback! We’re thrilled to hear you’ve enjoyed reliving memories from so long ago and that your digitized tapes have turned out so well. There’s nothing better than being able to share those special moments with family and friends. Thank you for trusting us to help preserve your memories—we’re honored to be part of your journey!