Thank you so much for your thoughtful feedback! We’re thrilled to hear you found the process well organized and appreciated the ordering, tagging, shipping, and turnaround time. We know choosing which memories to send can often be the hardest part!
We also appreciate your comments about the scan resolution. Feedback like yours is valuable as we continue evaluating ways to improve our services. Thank you for sharing your experience and for trusting us with your memories.
S
S Chalke · 写过 3 条评价 · 体验于 2026-07-09 ·
★★★★★
优质的服务
根据家人的推荐,我们选择了 Legacy Box,而不是其他数字服务。我们没有失望!这个过程非常容易遵循。就时间范围和何时收到数字化照片而言,沟通良好。我订购了拇指驱动器和 CD,但 CD 从未送来。我还被告知我的记忆可以在云端查看,但从未被推送过。我联系了客户服务,虽然我得到了人工智能生成的回复,但我被转介给人工代理,并在 24 小时内解决了我的问题!令我印象深刻的是,我的云记忆有延迟,在我的每月付费订阅计划生效之前,我获得了额外的时间!他们做得对,这就是我会明确推荐给其他人的质量和服务!他们的数字化质量也非常好!强烈推荐!
Legacybox 回复2026-07-10
Thank you so much for your thoughtful review! We're honored that your family recommended us and even more thrilled to hear we lived up to your expectations.
It's wonderful to know the process was easy to follow, our communication kept you informed, and you were happy with the quality of your digitized memories. While we're sorry there were initial issues with your CDs and cloud access, we're glad our support team was able to resolve everything quickly and extend your cloud trial to make things right.
Providing great service means standing behind our work, and we're so happy we were able to turn your experience into a positive one. Thank you for your recommendation and for trusting us with your irreplaceable memories!
K
Kerri Kooser · 写过 1 条评价 · 体验于 2026-06-26 ·
★★★★★
他们让组织变得如此容易……
他们使我的视频组织和标签变得非常容易,并且能够超快地数字化并将我的原件和 DVD 返还给我。 到处都是很棒的体验
Legacybox 回复2026-07-08
Thank you so much for your wonderful feedback! We’re thrilled to hear the process of organizing and labeling your videos was easy and that you were happy with the fast turnaround. It’s great to know your originals and DVDs made it back to you quickly, and we’re so glad you had an all-around awesome experience. Thank you for trusting us with your memories!
C
CHANA J · 写过 3 条评价 · 体验于 2026-07-02 ·
★★★★★
又快又简单,电影就回来了……
快速简单,电影很快就回来了
Legacybox 回复2026-07-07
Thank you so much for your feedback! We’re glad to hear the process was quick and easy, and that your movies were returned to you so promptly. We truly appreciate your trust in us and are honored to have helped preserve your memories!
Thank you so much for your wonderful feedback! We’re thrilled to hear both of your orders went perfectly and that you were happy with our communication, turnaround time, and the safe return of your originals. Knowing you’re already planning a third order is the highest compliment we could receive. We truly appreciate your continued trust in us and look forward to helping preserve even more of your memories!
b
bob · 写过 2 条评价 · 体验于 2026-06-29 ·
★★★★★
整体体验非常出色
整体体验非常出色。非常简单直接地运送我的照片。他们扫描它们并将数字副本发回。绝对会推荐。
Legacybox 回复2026-07-06
Thank you so much for your wonderful feedback! We’re thrilled to hear you had an outstanding experience and found the entire process easy and straightforward. It’s great to know your photos were safely digitized and returned to you without hassle. We truly appreciate your recommendation and your trust in us to help preserve your memories!
I sincerely apologize for the confusion with your E-deal voucher. It should have covered the Digital Download in your shopping cart, but not the other storage options like thumb drive and disc set. It sounds like your code needed to be adjusted for the current pricing of our kits. Our Customer Experience Team can help with this, and I am sorry this wasn't clear in your previous conversation. Please reply to that same email, and we'll be happy to help you find the kit and promotion that works for you.
F
FC · 写过 2 条评价 · 体验于 2026-07-02 ·
★★★★★
处理速度比预期要快并且...
处理和交付速度快于预期。优质材料。很好的沟通!!
Legacybox 回复2026-07-06
Thank you so much for your kind feedback! We’re thrilled to hear the turnaround time exceeded your expectations and that you were happy with the quality of our materials and communication throughout the process. We truly appreciate your support and your trust in us to help preserve your memories!
F
Fariba Ghodsian · 写过 2 条评价 · 体验于 2026-06-15 ·
★★★★★
还没时间看完全部……
还没时间看所有视频,但到目前为止看起来不错!我认为你做不到。
感谢您让我们的记忆永存!
Legacybox 回复2026-07-02
Thank you so much for your feedback! We’re so glad to hear everything you've had a chance to watch so far looks great. We hope you enjoy revisiting the rest of your memories as you continue watching.
Thank you for trusting us to help preserve these special moments. If you have any questions about the item that couldn't be processed, please don't hesitate to reach out to our support team—we'd be happy to review your order with you.
Thank you so much for your thoughtful feedback! We’re thrilled to hear our team provided courteous, helpful service and that the turnaround time exceeded your expectations. It’s also wonderful to know you’ve already been enjoying your videos online and that you were pleased with the quality of the transfers. We truly appreciate your understanding that we preserve your media as it exists, and we're glad you felt the results were worth the investment.
We also appreciate your comments regarding the Father's Day promotion. We understand how disappointing it can be to see a sale begin shortly after placing an order. If your order was placed within 10 days of the promotion, please reach out to our support team with your order number. We offer a 10-day price match window and would be happy to review your order to see if the promotion can be applied.
Thank you for your recommendation and for trusting us with your memories. We're honored to have helped preserve them!
D
Debra R Beck · 写过 2 条评价 · 体验于 2026-06-19 ·
★★★★★
他们做得很好,而且速度很快……
他们做得很好,而且很快就完成了,但仍在等待电子邮件。
Legacybox 回复2026-06-30
Thank you for your feedback! We’re glad to hear you were happy with the quality of your order and the quick turnaround time.
We’re sorry to hear you’re still waiting on your email. If you haven’t received everything you were expecting, please reach out to our support team with your order number so we can look into it and make sure you have everything you need. Thank you for trusting us with your memories!
Thank you so much for your wonderful feedback! We’re thrilled to hear the entire process was easy and seamless, from sending in your tapes to receiving your completed order. It’s great to know you were pleased with both the turnaround time and the quality of the final results. We truly appreciate your trust in us and are honored to have helped preserve your memories!
Thank you so much for your thoughtful feedback! We’re thrilled to hear the process was easy and that our updates helped give you peace of mind while your VHS tapes were in our care. We understand how important those memories are, and keeping you informed every step of the way is something we take seriously.
It’s wonderful to know you were pleased with the turnaround time, and we truly appreciate your recommendation. Thank you for trusting us with your memories!
Thank you so much for your heartfelt feedback! We’re truly honored that you trusted us with your memories and that our team was able to provide the support and service you deserved.
Being able to help you hear your dad’s voice again after 40 years is incredibly meaningful to us. Moments like these are exactly why we do what we do. Thank you for your kind words, your trust, and for allowing us to help preserve such priceless memories.
c
customermike scott · 写过 5 条评价 · 体验于 2026-06-29 ·
★★★★★
整个过程是用户友好的&…
整个过程非常用户友好,并且从订单到交付都组织得很好。来回沟通始终迅速、礼貌且乐于助人。
Legacybox 回复2026-06-30
Thank you so much for your wonderful feedback! We’re thrilled to hear you found the entire process user-friendly and well organized from start to finish. It’s especially rewarding to know our team’s communication was prompt, courteous, and helpful throughout your experience. Thank you for trusting us with your memories—we truly appreciate your support!
J
John Polidoro · 写过 1 条评价 · 体验于 2026-06-29 ·
★★★★★
你的关怀与我们的回忆
您对我们记忆的关怀。以及及时、专业的服务。加上所有转换的便利性。
Legacybox 回复2026-06-30
Thank you so much for your wonderful feedback! We’re honored that you trusted us with your memories and are so glad our care, prompt service, and professionalism stood out throughout the process. It’s also great to hear you found everything easy from start to finish. We truly appreciate your support and the opportunity to help preserve your memories!
Thank you so much for your thoughtful review! We’re honored that, after doing your research, you chose to trust us with such an important collection of home videos.
It’s wonderful to hear that our instructions, customer care, and communication made the process a positive experience for you, and that you were pleased with the quality of the final product. Knowing you were able to preserve 43 precious memories and are already sharing them with family, friends, and even recommending us to others means the world to our team.
Thank you for your trust, your recommendation, and for allowing us to help preserve your family's memories!
J
Julie · 写过 2 条评价 · 体验于 2026-06-25 ·
★★★★★
专业的
专业、及时、简单! 强烈推荐
Legacybox 回复2026-06-30
Thank you so much for your kind feedback! We’re thrilled to hear you found the process professional, timely, and easy. We truly appreciate your recommendation and your trust in us to help preserve your memories!
R
Roark Walter · 写过 5 条评价 · 体验于 2026-06-28 ·
★★★★★
超快速运输
超快速的运输,优质的服务,合理的价格。
Legacybox 回复2026-06-30
Thank you so much for your kind feedback! We’re thrilled to hear you were happy with the fast turnaround, the quality of the service, and the value we provide. We truly appreciate your support and your trust in us to help preserve your memories!
Thank you so much for sharing your story! We’re so glad you were finally able to get everything together and send your memories in—it’s never too late to preserve them! We’re especially happy the timing worked out so perfectly for your mom’s 90th birthday. We hope the digitized photos help make the celebration even more special. Thank you for trusting us with your memories!