Lift Foils

We're sorry for the trouble this caused, especially with an incorrect address adding extra cost and delay to an already frustrating situation. This isn't the level of service we want to provide. Our team will be reaching out directly to look into what happened and work through this with you.

We're sorry to hear about this, both the battery issue and the slow communication. That's not the experience we want you to have. We take feedback like this seriously and factor it into how we continue to improve our products and support. Our team will be reaching out directly to look into this with you.

Thanks for the honest feedback, and glad the boards themselves are delivering. A 3-4 day wait with no one to talk to directly isn't the level of support we want to provide, and we hear that.

We're glad we could get the part shipped out quickly once we connected, but a week of voicemails, texts, and emails without a callback isn't the experience we want, and we hear that loud and clear. Having two separate case numbers across the app and website clearly didn't help either, and that's something we're working to tighten up. Thanks for seeing it through, and we're glad you're still enjoying your eFoil.

Thanks for sharing this, and welcome to Lift. Glad the process was smooth from order to delivery, and that the unboxing and Lift5 videos helped you get going quickly. There's more where those came from at https://support.liftfoils.com/videos if you ever want to go deeper. Enjoy the upgrade and see you on the water!

We hear you on battery lifespan and cost, and we take that feedback into account as we continue to improve our products. In the meantime, here's a guide on getting the most life out of your battery: https://support.liftfoils.com/kb/battery-safety-storage. Thanks for sharing this.

Glad the assembly was smooth and the quality is showing already. Before you head out for the first ride, this how to efoil video (https://youtu.be/WaLrpuUawfA) covers the basics, and our full video library (https://support.liftfoils.com/videos) has more if you want to dig deeper. Can't wait to hear how it goes.

Glad it arrived on schedule and you're already back on the water with it. If you ever want a refresher on pairing or settings, here's the hand controller guide: https://support.liftfoils.com/kb/hand-controller-guide. Enjoy the ride.

Mark, we're always happy to hear about customers changing wings to build new experiences with their board. This is exactly why we built a modular system: one board, so many options. The Vario 180 HA is going to be a great fit for what you're after with glide off power on the X series. Damo made a great call, and glad Carolyn's been able to help along the way. Enjoy it.

Rob, Cecelia will love hearing this. We think she's pretty great too. Thanks for the shoutout.

Thanks for this. Glad the team listened and understood exactly what you needed. That's the kind of attentiveness we aim for with every customer, and we're especially glad to have you continuing to grow your fleet with us. Big thank you from the team!

Bob, glad Jerry could turn things around once you connected; his help clearly made the difference. We hear the feedback on communication through our system, and we'll keep that in mind as we look at ways to improve. Thanks for working through it with us and sharing this.

Bryan, glad everything was handled fast and clearly. Thanks for the feedback.

Kerry, we hear you, and we're sorry your experience hasn't matched what we want for a customer of two years. We want to make this right and will be reaching out directly to work through the battery issue and our response times with you.

Glad our after-sales support delivered for you. Thanks for the feedback, enjoy the water. If you ever want to brush up on anything, our video library (https://support.liftfoils.com/videos) has plenty of resources. This how to efoil video (https://youtu.be/WaLrpuUawfA) and this efoil safety video (https://youtu.be/FenSw41WbvQ) are great places to start.

Manfred, we're always focused on giving our customers a great experience, and standing behind our warranty is part of how we do that. Thanks for the feedback.

Steve, thank you for the review. We hope to see you out on the water soon with your new eBox on its way.

Thank you for your patience through those eBox issues, and for sharing this. Kevin will be glad to hear it; he takes real pride in making sure customers feel supported, and we're happy that came through for you. We're always working to improve our products based on in-field testing and feedback like yours, and it's what allows us to keep raising the bar.

Thanks for the feedback! Glad we could deliver. Enjoy the water.

We're sorry for the frustration this has caused, especially with how little time you have on the water each year. It looks like our team was able to connect with you yesterday, and we understand the next step is a video from you so we can continue troubleshooting. We'll keep working with you closely to get your eBox back up and running.