Lift Foils

Thanks for letting us know we could help you find what you needed. We look at being the premium, innovative leader in the industry, and we think you'll feel that difference on the water, especially with how quick the setup and breakdown are, thanks to the Lift Connect System. Enjoy getting out there.

Great to hear it arrived so fast and that everything's off to a good start. Enjoy getting out on the water. If any questions come up along the way, our support site (https://support.liftfoils.com) has plenty of resources. This getting-started video (https://youtu.be/Jty9iE1eZPU) and tips and tricks video (https://youtu.be/rC0HkLV8VEQ) are great places to start.

Michael, appreciate you flagging this and even more that we could fix it fast. Thanks for the trust.

Diane, this is great to hear. Glad the team could diagnose it from photos and get that part to you fast. Thanks for sharing.

Gregg, glad the parts order was quick and easy end to end. Thanks for the feedback.

This isn't the experience we want anyone to have, and we're sorry for the frustration. Our records show everything for this order shipped out, though it looks like FedEx is still holding a portion of the delivery on their end. We're following up with FedEx directly, and our team will be reaching out to you to work through next steps.

Tom, thanks for the detailed feedback. Glad the new battery's holding up and that our rep and shipping got you back on the water quickly. The inconsistency between your two original batteries and the missing care instructions are fair points and we'll pass this along to the team so we can tighten up what ships with a replacement battery.

Stephen, thanks for the kind words. Glad the consultation, videos, and follow-up made getting started smooth. See you on the water.

Kenneth, love this. Glad the Blowfish is delivering the game-changer feeling out on the water. Thanks for taking the time to share it.

We take this seriously, and we're sorry you've felt unheard. We recently launched our Lift Foils Support Center at https://support.liftfoils.com, with troubleshooting articles, video tutorials, and a dedicated case hub. We want to make sure you have the correct link to submit a support case: https://support.liftfoils.com/cases/new. In the meantime, our team will be reaching out to you shortly to get eyes on the ticket numbers and calls you're referencing, so we can locate them on our end and get this tracked down and resolved.

Chris, thanks for the note. Glad the team could turn this around quickly for you.

We're sorry to hear about your experience with us, and you're right, that's way too long and not the standard we hold ourselves to. We're working hard to turn things around, and we appreciate you sharing honest feedback. Moving forward, if you run into any issues, our new customer support portal is here to help: https://support.liftfoils.com/. It's a step in the right direction as we keep raising the bar on support.

Scott, good to hear things are trending up. We take feedback seriously and use it to keep improving year over year, so it's great to see that reflected in your experience. Thanks for being loyal and for providing feedback so we can continue to bring improved products to market.

We're sorry to hear about this experience. A battery failure right before a big trip, and delays getting a resolution, isn't the service we aim to deliver. We'd like to look into this directly, but we're not able to match this to an order on our end. Please open a case through our support portal at https://support.liftfoils.com/cases/new with your order details, and we'll get this in front of the right team and follow up right away.

Hi Daniel, we can easily get you a tensioner for your hand controller. And sorry to hear about the throttle control. The trigger actuation on both controllers are tuned the same. We've designed the trigger to be similar to a gas pedal, you want to be able to feather the trigger while riding. The governor setting on the remote increases the amount of thrust. It's like dropping a bigger engine in your car or opening the throttle, more power=more speed. It's about finding that awesome midpoint. I'm about 210 lbs. and I keep my setting at 7 to 8 depending on battery life. I find this the best setting for me to be able to control my speed while giving me enough thrust to stay on foil. If you want, happy to jump on a call and discuss. I'll send you a request now.

Thank you so much Louis. Really appreciate you taking the time to share your experience. Let us know how it goes on the Laird, and if you have any questions on how to progress further definitely reach out.

Todd, this made our day. Cecelia will be glad to hear it. Sounds like she went above and beyond to get you set up in time for Malibu. We hope you enjoyed the 4th!

Tom, thanks for the kind words on the team and communication. We hear you on battery pricing, and we take all feedback into account as we look at the market and our offerings going forward.

Joel, love that you're repping the Lift logo out there. Glad the dry bag's working well for you.

Thank you, so glad the team was able to get you sorted quickly!