Lightspeed HQ

Hi there, Thank you for your 10 years of loyalty and for sharing this candid feedback. We understand how frustrating unexpected fee changes, feature updates, and slow support can be, and we want the opportunity to address these issues with you. Please email your account details and business name to [email protected] so our team can action this immediately. All the best, Your Lightspeed Team

Hi Myra, Appreciate you bringing this to our attention and to hear about your experience and the frustration this has caused. We want to look into your refund request, subscription status, and processor concerns immediately. Please send your account details and business name directly to [email protected] so a team member can review your account and assist you right away. All the best, Your Lightspeed Team

Hi Trevor, Appreciate you for bringing this to our attention. We understand your frustration regarding the subscription increase and, more importantly and hear you on communication. We want to review your account details, explain the changes, and ensure your concerns are addressed by management immediately. Please send your business name and account details to [email protected] so we can step in and prioritize your case right away. All the best, Your Lightspeed Team The Lightspeed Team

Hi Chris, Appreciate you bringing this to our attention. We understand how critical payment processing is to your business, and we take situations like this extremely seriously. Because this involves specific account security and privacy details, we cannot discuss the specifics here. However, we want to look into this immediately. Please email our team directly at [email protected] with your account details and business name so we can have management step in. All the best, The Lightspeed Team

Hi Michael, We're so glad to hear our team provided such informative and helpful guidance throughout your process! We appreciate you taking the time for this feedback - we'll pass it along internally. Your Lightspeed Team

Hello Cathy, Thank you for sharing your feedback with us. We’re glad to hear that our team usually provides the support you need, but we apologize for falling short of your expectations during this credit card transaction issue. Unfortunately, we cannot access your account details through this review to look into why the error occurred. We would love the opportunity to investigate this further for you -please email us at [email protected] with your account details and business name so our team can assist you directly. Your Lightspeed Team

Hi Jen Bullard, We are so glad to hear that our Point of Sale system has been instrumental in helping your business grow, especially with vendor shows. It's wonderful to know that your experience, from sales to onboarding, was smooth and easy. We appreciate you and your business! Your Lightspeed Team

Hi Dan, We're very sorry for your frustration around hardware failure and support experience have caused. We are actively escalating your feedback to management and your Account Manager. Thank you for your patience while we fix this. Your Lightspeed Team

Hi Colin, We appreciate you sharing your experience and feedback. We understand your concerns regarding the recent price adjustment and the impact it has on your small business. We also hear your frustration about the challenges and challenges in getting support for issues. We've brought this to Management and will make sure to address these for you, moving forward. All the best, Your Lightspeed Team Your Lightspeed Team

Hi Kara, Appreciate you taking the time to write this! We love to hear this and will make sure to pass along the message, internally. All the best, Your Lightspeed Team

Hi Salman, Thank you for taking the time to share this feedback. We’ve shared these details with your Account Owner, who is working with our internal teams to see how we can make this process much smoother for you. Feedback like yours is incredibly valuable as we continue to improve our platform. Someone from our team will reach out to you shortly to discuss the next steps. All the best, Your Lightspeed Team

Mary, Thank you so much for this feedback - This made our day! So glad to hear that the system is able to hit so many boxes in your business. We appreciate this and will surely share this internally with our team. All the best, Your Lightspeed Team

Hi Doug, This is glowing feedback - Thank you so much for taking the time with this. We are so happy to hear you're enjoying your experience with our updated platform! We'll be sure to pass along this feedback to our internal teams - Thank you for your kind words and positive feedback! Your Lightspeed Team

Hi Rene, We are so happy to hear about your positive experience with us! It's wonderful to know that our team could demonstrate the best for your company. We appreciate you recognizing our commitment to putting customers first and are thrilled that our tools can be so helpful for your business needs. Thank you for sharing your feedback! Your Lightspeed Team

Hi Richie, Thank you for your 13 years of incredible loyalty. We are truly sorry that our long relationship has ended on this note. We want to assure you that your feedback has been heard in front of Management. Our Account Management team is aware of the exact issues you raised and has been actively communicating with you to review these details. While we never like losing customers like you, we have much respect for your business. We wish you and your team the absolute best, moving forward! Your Lightspeed team

Hi Kathleen, We're so happy to hear about your positive experience! The Lightspeed Team

Hi Neftaly, Thank you so much for the great review! We will surely pass the message along, internally. All the best, Your Lightspeed Team

Hi Mikey, Appreciate you taking the time to write this feedback. We were unable to track your account and would like to review this immediately with Management. If you’re open to it, please send over your account details to [email protected] and we can get the right team in front of this. All the best, Your Lightspeed Team

Hi Nicole, Appreciate you taking the time to write this feedback. We were unable to track your account and would like to review this immediately with Management. If you’re open to it, please send over your account details to [email protected] and we can get the right team in front of this. All the best, Your Lightspeed Team

Hi Dave, Appreciate you sharing this feedback. We want to make sure the right manager gets in front of this situation and we move forward to next steps. If you're open to it, please reach out to [email protected] and we will address this. All the best, Your Lightspeed Team