Lightspeed HQ（lightspeedhq.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 101 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：62% 给出 4 星及以上，同时 31% 打了 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
很快就明白了这个问题。提供了解决方案。态度很好
Hi Dave , We're so glad we could help and provide a positive experience. Thank you for your kind words! If you have a moment to share your account details to : [email protected] - we'd love to pass along your feedback internally. All the best, Your Lightspeed Team
Hi Rafael, We are so pleased you had a positive experience! Thank you for sharing your kind words with us. Your Lightspeed Team
Hi Hannah, Thank you for the feedback. We're so glad you had a positive experience. Thank you for your kind words. Your Lightspeed Team
我感谢彻底而简洁的帮助。
Hi Kristine , We're glad our assistance was helpful! We appreciate your kind words and will surely pass them along. Your Lightspeed Team
我非常感谢 Lightspeed 客户支持团队！ 最近，我的收据打印机出现了问题，我花了几个小时试图自己修复它，但没有成功。我放弃了，并致电光速帮助中心，希望他们能帮助我。 代表 Liju 很友好、乐于助人、耐心且知识渊博，能够快速解决我的问题。
Hi Rita, We are so happy to hear our team was able to provide such excellent support and resolve your printer issue quickly! Thank you for sharing your positive experience! Your Lightspeed Team
Lightspeed 支持团队确实发生了一些变化。 也许他们雇佣了未经训练的特工，但绝对不像以前那样了。我使用 Lightspeed 已有 8 年多了，但我现在正在积极寻找替代方案，因为我无法再接受来自团队的可怕支持。就好像他们完全不知道自己现在在做什么。令人震惊。我们的审计员将该系统标记为“不可靠”和“非常令人担忧”，因为他们共享的原始销售数据（由于数据检索的限制，我们无法自行提取！）与 Lightspeed 系统内销售报告中显示的销售数据不匹配。审计人员表示他们无法依赖系统数据，因此无法验证我们的销售情况！这是一个大问题。非常令人担忧。我们可能会转向 Shopify 或更有信誉的提供商之一。
Hi Michelle, First, I want to thank you for being with Lightspeed for 8 years! Means you are a deeply valued customer, and hearing that our support has let you down is never what we want to hear. We have personally escalated this thread directly to our management team. They're reviewing your account right now and will be reaching out to you directly (if they haven’t already) to discuss best way to proceed. We want to make this right and ensure you're in a good place with the system. Please keep an eye on your inbox. All the best, Your Lightspeed Team
⭐ 1 星 我对 Lightspeed POS 非常失望。在销售过程中，他们向我承诺提供出色的支持、可靠的硬件以及有助于我的业务顺利运行的系统。销售团队说了所有正确的话来让我注册。 然而，合同签订后仅仅两周，系统就宕机了，硬件也无法正常工作。当我联系帮助中心时，他们无法解决问题或提供承诺的支持水平。 感觉我签约前做出的许多承诺都只是销售策略。合同签订后，支持和服务远没有达到我的预期。 根据我的经验，我不会推荐 Lightspeed POS。在做出承诺之前要非常小心并进行研究，因为现实与销售过程中做出的承诺并不相符。
Hi Klodian, Thank you for sharing this feedback - It's never our intentions to read that you've had a rocky start. While our support team has been actively working to resolve these specific hardware and connection issues, I want to assure you that your Account Manager, is fully looped in, on it and has been working closely behind the scenes to get this resolved. We want to deliver on the expectations we set during your sales process, and we are committed to getting this solved for you. All the best, Your Lightspeed Team
绝对是一家糟糕的公司。如果我能给零颗星——或者负 1000 颗星——我会的。 这是我第一次负面评论，因为我通常会给公司以无罪推论，但与 Lightspeed 打交道却令人沮丧。 取消过程比取消健身房会员资格更糟糕。他们会榨干你的每一分钱。他们的 POS 系统相对于他们收取的费用来说是非常基本的，而且一旦入职完成，支持就完全消失了。 我支付了 5 台终端的费用，并在关闭部分业务后取消了一台。尽管删除了终端，Lightspeed 仍然向我收取了两个月的费用，因为显然你还必须删除公开销售、关闭收银台，并手动删除许可证本身 - 否则他们会继续向你收费。这些都没有弄清楚。 试图获得支持几乎是不可能的。你无法与任何人正常交谈，当我最终抱怨时，他们突然提出退还费用——但前提是我和他们住在一起。否则不予退款。在之前告诉我关于额外费用“无能为力”之后，他们甚至为我提供了 6 个月 50% 的折扣。有趣的是，当你威胁要离开时，事情突然变得可能。 然后，当我在续订日期之前取消预订时，他们向我提出了“30 天通知政策”。到底为什么我需要通知停止使用你们的垃圾软件？ 整个体验感觉是为了让顾客支付比他们应该支付的时间更长的时间而设计的。 具有讽刺意味的是，我现在已经构建了自己的功能齐全的 POS 系统，每月运行成本约为 2 美元，而 Lightspeed 向我收取的费用约为 1000 美元。 请注意：他们在入职和销售过程中非常友好，但一旦你被锁定，支持和透明度就会消失。 永远不会向任何人推荐这家公司。
Hi There, Thank you for sharing your feedback. We genuinely apologize for the frustration you’ve experienced surrounding our cancellation and licensing policies. We are aware that your Account Manager is currently in direct contact with you regarding these specific billing and terminal issues. While we understand this ongoing communication doesn't change the frustration of how things have been handled up to this point, we want to assure you that your feedback has been fully noted and raised. Thank you again for taking the time and this feedback. All the best, Lightspeed Team
我将复制我的 Lightspeed 客户经理刚刚发给我的一条关于价格上涨争议的消息： “在第 20.8 节中，正如我在下面截图的那样，您会看到这样的条款：我们可以在提前 30 天通知的情况下提高订阅价格（或取消附加折扣）。” 该节规定：“20.8.Lightspeed 保留在提前三十 (30) 天发出书面通知后随时修改本协议的权利，包括更改费用和产品范围。此类修改的原因可能包括但不限于：(i) 遵守适用的法律或法规，(ii) 安全原因，(iii) 市场条件变化，以及 (iv) 第三方供应商施加的变化。” 这基本上意味着他们可以出于他们能想到的任何原因增加你的费用（在我的情况下几乎翻倍），你不能在不支付提前终止费的情况下停止合同，而将费用保持在相同价格的唯一方法是被迫与他们签订另一份合同（我显然没有这样做）。我要么必须支付几个月的附加费用，要么通过合法途径，但我认为每个人都应该被告知这是他们的商业惯例。 如果 Lightspeed 的任何人尝试以不同的方式旋转它，我都会保存所有电子邮件。
Hi Alessio, Appreciate you for being so direct and transparent about your experience. We completely understand the frustration and stress that comes with managing unexpected changes to your business expenses, especially when navigating contract terms. It is never our intention for a partner to feel pressured or unsupported during a pricing review. Please know that your situation has been escalated to our internal priority levels. We hear you loud and clear, and we are not here to spin this situation. Because of the severity of your concerns and the specific details of your account, we want to ensure this is handled by a senior escalation team who has the authority to review this properly. We are stepping in immediately to ensure your case gets the right eyes on it. All the best, Your Lightspeed Team
有很多事情我对 Lightspeed 非常失望，但感觉被困住了。首先，老实说，我们的客户服务体验非常糟糕。与我们的代表或任何相关人员取得联系几乎是不可能的。我觉得在这个类别中非常不受支持。其次，我觉得Lightspeed在其R系列客户的兼容性方面非常落后于时代，无论是通过TikTok商店、Instagram商店、Facebook销售，还是在线注册系统，都可以拥有更多的在线销售渠道。随着世界更加在线化，Lightspeed 阻碍了我们。每年这种更新都会悄然降临在我们身上，我们希望能够积极主动地寻找替代 POS。我讨厌如此消极，但同时，这就是我的真实感受。
Hi Gracious Me, Thank you for taking the time to share your candid feedback. We are genuinely sorry to hear that you feel unsupported and that our customer service has fallen short of your expectations. We would love the opportunity to look into your support history and connect you with the right team to address your concerns. If you are open to it, please reach out to us directly at [email protected] with your account details. We want to do what we can to turn this experience around for you. All the best, Your Lightspeed Team
最糟糕的是，当你为自己提供非常周到的服务时，一旦你已经与他们合作，系统出现问题，他们永远不会解决它，你要求他们派一名技术人员来解决问题，他们告诉你，你必须付钱给他哦，他们给你发送一个如何解决问题的视频，这个系统不仅浪费时间，而且还浪费很多钱，我用这个系统损失了很多钱，当系统不接受付款时，我的客户感到不舒服，糟糕，我不推荐它根本不
Hi Carlos, We're really sorry to hear the experience started off this way. If you’re open to it, please send over your account details to [email protected] and we can get the right team in front of this. All the best, Your Lightspeed Team
销售策略是阴暗的。他们会说他们可以做任何你要求的事情来让你签署合同。他们还会说，如果不能的话，很容易取消并获得退款。一旦你签字，他们无法履行承诺，他们就会责怪所有人，除了他们自己。 “可惜，合同你签了，不给你退款。”我最终不得不绕过推销员取消订单。幸运的是，客户服务合作得很好。但付出这样的代价，尽可能远离光速，也是值得的。大企业压垮小企业。当心。
Hi Chafed, We're really sorry to hear the experience started off this way. I am glad to hear our Customer Support team was able to help you out in the end, but I’d love to make sure your feedback about the sales process gets to the right people so we can prevent this from happening to others. If you’re open to it, please send over your account details to [email protected] and we can get the right team in front of this. All the best, Your Lightspeed Team
回答了我的问题并做了产品演示。很棒的服务。以利亚太棒了！
Hi Lawrence, Appreciate you for this review! We are so glad we could answer your questions and demonstrate the product. Always here in the future! Your Lightspeed Team
Elijah Shepherd 是帮助我入职的非凡资源。非常有礼貌和乐于助人。喜欢和他一起工作！
Hi Ammar, Thank you for this amazing message! We're so glad to hear you had such a positive experience! We appreciate you sharing your kind words and will be sure to pass them along. All the best, Your Lightspeed Team
我们学校强迫我们在设备上安装 Lightspeed Classroom，老实说，这是我用过的最糟糕的软件。它像对待罪犯一样对待每个学生，同时彻底毁掉我们的笔记本电脑。这就是为什么每个学生都讨厌这个项目的原因： 令人毛骨悚然的过度监控：感觉就像是对隐私的大规模侵犯。即使您只是在进行合法的学校项目，老师也可以随机锁定您的屏幕、关闭选项卡而不发出警告，或者查看您的历史记录。 破坏设备性能：该应用程序在后台不断运行，绝对会破坏计算机性能。它使我的笔记本电脑出现延迟，使电池过热，并在短短几个时间内耗尽电池寿命。 阻止一切有用的东西：网络过滤器完全损坏。它阻止了历史项目所需的实际教育资源、引文网站和无害的谷歌图像搜索，导致无法按时完成作业。 大量连接故障：软件不断断开连接或冻结。有一半的时间，它会在测试期间锁定我的屏幕，因为它“失去了与教师门户的连接”，迫使我重新启动计算机并失去了我的进度。
Hi Olivia, It looks like there’s been a bit of a mix-up! We are a company that specializes in Point of Sale (POS) systems for businesses. It sounds like your feedback is intended for your Internet Service Provider, as we don't provide any features mentioned in your feedback! Because we do not provide internet services, we have no way to access your account or resolve this for you. You may want to ensure this feedback reaches the correct company’s profile so your concerns can be addressed. All the best, Lightspeed Commerce
以利亚给了我很大的帮助，他带我解决了我遇到的所有问题，并且在我遇到问题时帮助我建立了银行业务。
Hi Shauna, We're so happy to hear Elijah provided such helpful assistance. Thank you for sharing your positive feedback! Your Lightspeed Team
以利亚非常乐于助人，照顾我，并指导我通过电话设置我的详细信息，使一切顺利而轻松。
Adolfo, We're happy to hear that the setup process was smooth and easy. We appreciate your positive feedback and are grateful for your acknowledgment of the assistance you received. Your Lightspeed Team
这对每个人来说都是最糟糕的事情，它阻止了我所有的好东西，我可以给它一个0。
Hi Raymond, It looks like there’s been a bit of a mix-up! We are a company that specializes in Point of Sale (POS) systems for businesses. It sounds like your feedback is intended for your Internet Service Provider. You may want to ensure this feedback reaches the correct company’s profile so your concerns can be addressed. All the best, Lightspeed Commerce
Elijah 非常棒，到目前为止，设置过程非常顺利！
Robyn, We're happy to hear that your setup has been smooth. We appreciate you sharing your positive experience with us! Your Lightspeed Team
以利亚非常乐于助人。能够回答我所有的问题，并向我提供我不知道要问的信息。
Frank, Glad to hear that our team member was so helpful! We appreciate you taking the time to share your positive experience. Your Lightspeed Team
共 101 条符合条件的评价