Lightspeed HQ

Hi Josh, Thanks so much for the honest feedback. We’re really glad the POS is working well for your business, but we totally hear you on the frustration with the payment rates and the back-and-forth—that’s definitely not the experience we want for you, especially across multiple locations. We’d love to get this in front of Management to action next steps accordingly. Please reach out to us at [email protected] with your account info so we can jump on this and get those next steps moving. We value the relationship and look forward to getting this sorted! All the best, Your Lightspeed Team

Hi Daiane, We appreciate you sharing your experience. We’re sorry for the frustration this has caused your business, and we want to make sure your documentation and challenges are getting the right eyes on it. We’ve already brought this directly to our management team for review. Someone should be reaching out shortly if they haven’t already. All the best, Your Lightspeed Team

Hi there, Thank you so much for this! We're so glad we could provide exceptional support and guide you throughout your process. We appreciate you sharing your positive experience and are grateful for your recommendation. We'd love to pass along this feedback - feel free to share your account details so we can do so, accordingly. All the best, Your Lightspeed Team

Hi Stephen, We appreciate your positive feedback. We're happy to hear that we could assist you promptly with your menu setup. Thank you for your kind words! All the best, Your Lightspeed Team

Hi Jennie, We're happy to hear that your experience was so positive. We appreciate your feedback regarding the support you received. We're also glad the information about barcodes was helpful. Excited to be with you on this journey! Your Lightspeed Team

Hi Mike, We appreciate you sharing your experience. We never like to hear about onboarding issues for your retail staff. We've made aware to management about this review and someone will be in touch for next steps - If not already. All the best, Your Lightspeed Team

Hi Hailey, We appreciate you taking the time to leave a review! So glad to hear that our team has been helpful as you learn the system and address your unique needs. Looking forward to continuing to support you in the future! Your Lightspeed Team

Hi there, We're glad you enjoyed your experience! It's great to hear the process, from getting a quote to onboarding, was positive. Thank you for your feedback, excited to be apart of your journey! Your Lightspeed Team

Hi there, Thank you for being so candid with us. We’re genuinely sorry to hear that your experience during this research phase hasn't felt right. Choosing a POS is a huge decision, and it should feel like a partnership, not a high-pressure sales process. We’d appreciate the chance to clear up any of those details you mentioned and ensure you have the full picture, regardless of which system you choose. Please feel free to also reach out to us at [email protected] with your account info so we can proceed with next steps. We’d love the opportunity to earn back your trust. Your Lightspeed Team

Hi Gary, This is a stunning review - Big thank you for sharing! So glad to hear about the positive impact our team had during such a difficult time for your business. Always here in the future for anything else! All the best, Your Lightspeed Team

Hi there , Thank you so much for this review! We're so happy to hear about the excellent service you received! We'll surely pass this along internally - they'll love to hear this. All the best, Your Lightspeed Team

Hi Robert, Thank you for sharing your experience and long partnership with Lightspeed! We're sorry to hear that our eCom options, software synchronization, and support have not met your expectations for your business size. If you're comfortable sharing your account details, please reach out to [email protected]. We'll make sure to get the right manager in front of you to address these concerns directly. All the best, Your Lightspeed Team

Hi JB, We appreciate you bringing this to our attention. regarding the past little while + experience you've had. We're investigating this thoroughly with management and will be in touch shortly to discuss next steps. All the best, Your Lightspeed Team

Hi Navdeep, We appreciate your positive feedback and are so glad that you felt supported and taken care of. Happy to hear that the onboarding process was a helpful for you! All the best, Your Lightspeed Team

Hi there, We sincerely apologize for the delay and the frustration this has caused your business. We recognize that this is more than just a support ticket and never want to have our customers feel like this. Your case had been immediately escalated to our senior management team to discuss the next steps and ensure this is resolved moving forward. A member of our leadership team will reach out to you directly to provide a final resolution. Thank you for your patience while we fix this immediately. Your Lightspeed Team

Hi Jess, We're so glad to hear about your experience - This made our day. It's great that the process, from our initial conversation to funding, was so quick. We appreciate your feedback! Your Lightspeed Team

Hi Porshe, We're so happy to hear that we were able to help resolve the issue you experienced! Thank you for taking the time to leave us this positive feedback. Your Lightspeed Team

Hi Michael, Love to hear that you had a positive experience! We appreciate your feedback- we'lll make sure to pass it along. All the best, Your Lightspeed Team

Hi Team, Thank you you so much for this feedback - We're happy to hear that our team provided you with quick, friendly, and knowledgeable service. We appreciate you taking the time to share your positive experience! Your Lightspeed Team

Hi Cindy, Wow this is amazing feedback - We appreciate you sharing your experience! We're happy the transition to our retail X-series went smoothly, especially with the QuickBooks integration. It's great to hear our support team was helpful and proactive during this change! So happy to be apart of your journey! Your Lightspeed Team