Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
I ordered a wall shelve system from litfad, when it arrived over 2 months later it was very poor quality every part was damaged. The whole thing was unfit for purpose as the material used was to thin to support it's own weight never mind any items you may place on it.
Following having to contact my credit card company I received a full refund.
Litfad 回复2026-01-21
Dear Steven,
Thank you for taking the time to share your feedback regarding your recent experience with our wall shelf system. We sincerely apologize for the significant delay in delivery and for the unacceptable condition and quality of the product you received. It is completely understandable that you were disappointed, and we deeply regret that the item did not meet your expectations or our intended standards.
We are glad to learn that your credit card company was able to assist in securing a full refund for you. However, we would still like to make this right with you personally. In order to look into your specific case further and as a gesture of our commitment to your satisfaction, we would like to offer you an additional compensation for the inconvenience caused.
Could you please provide us with your order information? Once we receive your details, we will arrange for an appropriate compensation to be issued to you promptly.
We truly value your feedback and are taking steps to improve our product quality and shipping processes. Thank you for giving us the opportunity to address this matter.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I would have give a Zero if I could.
I ordered a sideboard from Litfad on the 15th October 25.
It took over 2 months to arrive from China which I was very surprised as I thought I was buying from a company in London.
When it arrived the packaging was soaking wet and the furniture fell apart when I took it out the Box.
It was so badly made with the cheapest of materials (mainly chipboard)
I sent them emails for the past month and the best they could come back with was a 40% refund.
I told them the furniture wasn’t fit for purpose but they said their policy was only to give 40% max refund.
I have raised a complaint with my Credit Card company which I used to pay for the furniture.
I would highly recommend to anyone thinking of using this company to NOT purchase anything from them.
They are a SCAM and should be banned from selling over the internet.
Litfad 回复2026-01-21
Dear Nathan,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the unacceptable experience you’ve had with your order. We are truly sorry to hear about the condition in which the sideboard arrived and for the frustration caused by the delay and the subsequent communication.
This is certainly not the level of quality or service we aim to provide. We would like to look into this promptly and work toward a fair resolution for you.
In order to investigate this matter thoroughly and assist you properly, could you please provide us with your order number? Once we have your details, we will review the case again and discuss available solutions, which may include a replacement or an increased refund—whichever you prefer.
We understand your disappointment and want to assure you that we are taking your feedback seriously. Please allow us the opportunity to make this right.
Update:
Thank you for your feedback, and I’m truly sorry to hear about your experience.
Waiting over two months for a damaged item is absolutely not acceptable, and I completely understand your frustration. This falls far short of the standard we strive for.
I want to confirm that a full refund has been issued. If there’s anything else we can do to help resolve this matter, please don’t hesitate to reach out directly.
We take your feedback seriously and will use it to improve.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
First of all the shipping was terrible and so were its updates. Took over a month and these was no update at first for weeks. Then once I received the item (3 tier plant stand) on of the metals was detached. I would need to weld it. I’d usually send something back for a replacement but I waited long enough for it to arrive. Wouldn’t be worth waiting all over again to make it a 2 month+ ordeal. Anyway now I have to pay somebody to weld that part of the item to avoid having wasted money on it and to avoid a hassle for returning it.
Litfad 回复2026-01-20
Dear Melany,
We sincerely apologize for the disappointing experience with the condition of your plant stand upon arrival. This is not the standard we aim for, and we truly regret the inconvenience and frustration this has caused you.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame.
We understand that waiting a month, only to receive a damaged item, is completely unacceptable. To make this right, we would like to offer you a partial refund as a gesture of goodwill for the trouble and the repair cost you’ve incurred.
Please check your email in the next few hours for a message from us with the details. We’ll do our best to resolve this promptly.
Thank you for bringing this to our attention, and we are truly sorry for the poor experience.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Totally disappointed..I just throw to bin...very very bad company...its a cheat company...don't buy anything...
I just lost my £50...
Shift company cheating with people...
Litfad 回复2026-01-20
Dear Musa,
We are deeply sorry to hear about your experience and for the sense of disappointment and frustration expressed in your feedback. Your satisfaction is important to us, and we sincerely regret that we fell so short of your expectations on this occasion.
We would like the opportunity to make this right for you. We can offer either to send a carefully inspected replacement or provide a more substantial refund than previously discussed, in acknowledgment of the poor experience you've had.
To resolve this personally and promptly, we will send you a detailed email within the next few hours. Please check your inbox for our message.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
AWFUL product (rotating book shelf). Cheap materials. Arrived with virtually every piece chipped. Packaging within the box was minimal therefore allowing all the bookshelf pieces to bang around during transit. Instructions on how to build the book shelf were also very unclear. Once put together screw heads are proud as screw holes not sunken to accomodate screw-heads.
A full refund would be welcome and was requested. They offered 5% which is laughable!
Litfad 回复2026-01-20
Dear Adam,
We sincerely apologize for the poor condition in which your rotating bookshelf arrived and for the issues with its quality and assembly instructions. This is completely unacceptable, and we understand your frustration, especially regarding the initial resolution offer.
We want to make this right for you. We would like to propose either sending a carefully inspected replacement or offering a more substantial refund in acknowledgment of the significant inconvenience and disappointment caused.
We will send you a detailed email within the next few hours to discuss these options personally and work towards a satisfactory resolution. Please keep an eye on your inbox.We will also send you a clear electronic version of the instruction manual.
Thank you for your honest feedback, and we are truly sorry for the experience you've had.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I bought a display case for a pet memorial and it turned out wonderfully! It came within a couple weeks (just in time for me to get it ready to bring home my pet) and looks so perfect and cozy. Could be happier with how it all looks :)
Litfad 回复2026-01-20
Dear Teanna,
Thank you so much for sharing your wonderful feedback with us. We are truly touched to know that our display case played a meaningful part in creating a special place for your beloved pet's memory. It brings us great joy to hear that it arrived just in time and that you find it both perfect and cozy — that is exactly what we hope to provide for our customers.
We sincerely appreciate you taking the time to let us know about your positive experience, especially during what we understand is an important and personal moment. It means a lot to our entire team.
Wishing you comfort and warm memories. Thank you for allowing us to be a small part of this heartfelt tribute.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Dear Jennifer,
Thank you so much for taking the time to share your positive feedback. We are truly glad to hear that you were kept well-informed throughout the delivery process—we believe clear communication is essential, and we're happy it made a difference in your experience.
We sincerely appreciate you choosing us and are grateful for your kind words. Should you need anything in the future, please don't hesitate to reach out.
Wishing you all the best, and thank you again for your support!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Everything arrived in good condition and worked perfectly
Litfad 回复2026-01-20
Dear KELLEY,
Thank you so much for taking the time to share your positive feedback! We are delighted to hear that everything arrived in good condition and is working perfectly—that is exactly the experience we strive to provide for every customer.
We truly appreciate you choosing us and are grateful for your kind words. If you ever need anything in the future, please don't hesitate to reach out.
Wishing you all the best, and thank you again for your support
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Product as expected, providing exactly what I wanted. Wish I had ordered 2 more. Over a month for delivery since shipping was by sea.
Litfad 回复2026-01-20
Dear carol,
Thank you so much for taking the time to share your positive feedback. We're delighted to hear that the product met your expectations and provided exactly what you wanted — nothing makes us happier than knowing a customer is truly satisfied.
We truly appreciate your patience regarding the delivery time. Sea shipping, while more sustainable for larger items, does require extra transit time, and we're grateful for your understanding.
It's wonderful to hear you're considering ordering more! Should you decide to, please feel free to reach out — we'd be happy to assist you with your next purchase.
Thank you again for your support and kind words. We hope to serve you again soon!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
You have to put the entire lamp together. It is better to see the instructions online.
Litfad 回复2026-01-13
Dear carlos,
We truly appreciate you taking the time to share your feedback about the assembly process. We understand that putting together the lamp piece by piece can be more time-consuming and less convenient than receiving it pre-assembled.
The reason we ship it this way is to significantly reduce the risk of damage during transit—ensuring that each part arrives in the best possible condition. That said, we realize this might not have been clear upfront, and we sincerely apologize for any inconvenience it may have caused.
To support you, we are happy to provide detailed assembly guidance at any time and will send you a clear, step-by-step instruction manual right away. As a gesture of goodwill for the extra effort required, we would also like to offer you a partial refund.
Please expect an email from us within the next 24 hours with the manual and details regarding the refund. We’re here to help and hope this makes the experience better for you.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
The delivery was awful. Rips and tears
Everywhere on the box big rip out of the side of the table I ordered
Litfad 回复2026-01-13
Dear Karen,
We are truly sorry to hear about the awful delivery condition of your table and the significant damage you have received. Please accept our sincerest apologies for the distress and inconvenience this has caused. Such a condition is completely unacceptable and not the standard we uphold.
Our customer service team will be reaching out to you shortly via email to promptly initiate the resolution process.
Once our team reviews the provided information and verifies the damage, we will immediately arrange for the shipment of replacement parts or issue a refund for your order, whichever you prefer.
We are committed to resolving this matter for you fairly and as quickly as possible. Thank you for your patience and for giving us the opportunity to make this right. Please check your inbox for our email within the next few hours.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I ordered shoes rack it’s very nice just take time to come other wise everything perfect
Litfad 回复2026-01-13
Dear Safia,
Thank you so much for your kind words and understanding! We're truly delighted to hear that you find the shoe rack very nice and that everything was perfect aside from the delivery time.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame.
We sincerely appreciate your patience and are so glad the product met your expectations. Your feedback means a lot to us!
If you ever need anything in the future, please don't hesitate to reach out. We hope you enjoy using your new shoe rack for a long time.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Dear Jean,
Thank you very much for your kind feedback! We're so glad to hear that everything went smoothly with your order and met your expectations. It's always our goal to provide a seamless experience for our customers.
We truly appreciate you taking the time to share your positive experience and hope to have the pleasure of serving you again in the future.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Dear STEPHEN,
Thank you for letting us know! We're so glad to hear that your order arrived on time and met your expectations. Providing reliable service is very important to us, and feedback like yours is truly appreciated.
We hope you enjoy your purchase, and if you need anything in the future, please don't hesitate to reach out.
Wishing you all the best!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
The tent was perfect. I used it indoors with a huge dog bed to set up a fun sleeping space for my grandson. It was definitely a hit!
It was easy to set up and the quality of the materials was first rate.
Litfad 回复2026-01-13
Dear Anna,
Thank you so much for your heartwarming review! We're absolutely delighted to hear that the tent was a perfect hit with your grandson and that it helped create such a fun, special sleeping space indoors. It truly means a lot to us to know it was easy to set up and that you were pleased with the quality of the materials.
We love hearing how our products become part of memorable moments, and your story has definitely made our day. If you ever need anything in the future, we’ll be here to help.
Wishing you and your family many more cozy adventures ahead!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I’m very happy with my purchase and would definitely recommend this
Litfad 回复2026-01-13
Dear Daniel,
Thank you so much for your wonderful feedback! We are truly delighted to hear that you are very happy with your purchase and that you would recommend us. It means the world to us to know we could meet your expectations and earn your trust.
We sincerely appreciate you taking the time to share your positive experience, and we hope you continue to enjoy your product for a long time to come. If you ever need anything in the future, we're here for you!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
My item, a table and chairs, arrived in the expected timeframe, not damaged, and with simple instructions for assembly. The item is great! Everyone that has came over has complimented it and asked where I bought it. The color options and size were what I was looking for. The unique design is fantastic! It’s perfect! The chairs are comfortable, and the entire piece is very stylish.
Litfad 回复2026-01-13
Dear Andrew,
Thank you so much for such a detailed and heartwarming review! We are absolutely delighted to hear that your table and chairs arrived on time, undamaged, and were easy to assemble. It’s wonderful to know that the color, size, and unique design were exactly what you were looking for, and that your guests are complimenting it too — that truly means a lot to us!
We're especially happy that you find the chairs comfortable and the entire set stylish and perfect for your space. Feedback like yours inspires us to keep doing what we do.
Thank you for choosing us and for sharing your positive experience. If you ever need anything else in the future, please don't hesitate to reach out.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Item as pictured and safely wrapped. Shipping time approx 7 weeks as stated. No issues.
Litfad 回复2026-01-13
Dear Gerry,
Thank you so much for your kind and concise feedback! We are truly glad to hear that the item arrived as pictured, safely packaged, and within the estimated shipping timeframe. It’s wonderful to know you had a smooth experience from order to delivery.
We appreciate you taking the time to share your positive review, and we hope you enjoy your purchase for a long time to come. If you ever need anything in the future, we're here to help.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Excellent service, was kept up to date with all the shipping details right until it was delivered
Litfad 回复2026-01-13
Dear Pamela,
Thank you so much for your wonderful feedback! We're truly delighted to hear that you appreciated the updates and communication throughout the shipping process. Keeping our customers informed is a priority for us, and it means a lot to know it made a positive difference in your experience.
We hope you're enjoying your purchase and that it meets all your expectations. If you ever need assistance in the future, please don't hesitate to reach out.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Although the chandeliers we've ordered has taken little bit longer then we anticipated, but we were very impressed with Litfad's communication with us, kept us informed regarding our orders every step of the way.
Litfad 回复2026-01-13
Dear Arsen,
Thank you so much for your kind and understanding feedback! We truly appreciate your patience and are delighted to hear that our communication kept you well-informed throughout the process, even with the longer-than-anticipated delivery time.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.
It means a lot to us to know that you were impressed with our updates, and we're very happy we could provide a transparent and supportive experience. We hope you love your chandeliers now that they’ve arrived!
If you ever need anything in the future, please don’t hesitate to reach out.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
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