Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
Having ordered a light fitting from Litfad then read the reviews I was panicking! However I emailed the company to express my concerns who, obviously, replied reassuring me all would be well. In fact, to my surprise, it did arrive after a couple of months. The packaging was in a sorry state. However, everything was there (although with no instructions). The advert stated it was £200 plus pounds reduced to £70 plus pounds. The quality does not reflect either price! Bits of cheap metal and balsa wood. Fortunately, my electrician figured it out and once up, it looks acceptable. Never again!
Not a scam, but don't expect good quality products
I wouldn't say this company is a complete scam - I did receive my purchase, it took a while to arrive (2 months) but the website stated when I ordered it could take 30-40 days so my expectations were set early on. The downsides are the parcel tracker does not work and the product was ok but far from perfect. I ordered wallpaper, I was pleased with the thickness of it, it came in 4 strips and 3 out of 4 went up well. However, the final strip just did not match up - I did wonder if it was us putting it up incorrectly, but after studying the pattern we were convinced there was an issue with the printing of the wallpaper (positioning and colour was off). If I had ordered something similar from the UK it would have been around £200 - I got it from Litfad for £65, so I shouldn't be surprised the product had faults. We have gone ahead and used the wallpaper as it doesn't look too bad from a distance, but, overall, I probably wouldn't order from the website again.
After putting my order in, there was no confirmation of order being received. When I contacted support team and asked for a receipt, they said they don’t give receipts. That made me anxious and so checked reviews for this website which were not very flattering. I then asked for a refund which to my surprise arrived fairly quickly.
Overall I have mixed feelings.
I ordered a squirrel downlight from this site. I waited ages and wondered if it would ever come! I had to
Open a grievance with Paypal who investigated them. Finally after 4 months it finally came.
I said I no longer required the item as it took so long to come. They would not refund my money or give me a returns note.
Not impressed with this company. It is a great shame as they appear to have some good items but please don’t be fooled! They are not at all helpful.
I gave an additional star because I actually received the lights I ordered in one month which seems to be faster than most (I live in New Jersey). I figured something was fishy with delivery, so I paid the premium for expedited shipping. Now, when it comes to the fixture, quality is crap. Poor packaging, no instructions, parts are very loose, and unfinished workmanship. After installation of the track lights, they do not seem to work well with other lights installed in same chain. Voltages do not seem to match up with domestic lights. I definitely would never buy from this company again, and I would settle for whatever I can find with local Wayfair, HomeDepot, etc.
I succeeded to Cancel both my orders *before shipment* & get a FULL Refund. I naively placed 2 orders (400 euro) worth of lighting. 2 days later, I saw their website banner stating "2-3 week delays due to Chinese New Year." I didn't realize it was all coming from China, with no other warehouses/sellers.
Then read reviews here... (It can be VERY DANGEROUS to purchase NON-REGULATED electrical items from random, non-verified sellers in Asia!!)
Panicked, I tried to Cancel Order from my Account Settings (website says you can) and there was no Cancel Order button!!! Even though, it says you can easily cancel, if the order is still within 10-day processing time.
Then, I read under hidden T&C's that you can ONLY get a full refund if you cancel within 24 hours. Otherwise, only 60% refund, even if you cancel your order within 2 days!! ROBBERY!!!!! I was UNABLE to Cancel from My Orders page, or find an immediate way to do it!
I frantically contacted Live Chat & went in circles with the robot responses. Then a person wrote back they can't help, they only do "pre-sale" customer service, and that I had to write an email to: Support @ LitFad to request cancellation/refund.
I emphatically wrote that it is urgent I cancel, due to emergency. Their first response was "Are you sure? we give you 5% coupon...") Seriously? I said, "No I need to cancel both orders, please confirm that they will both be cancelled, and you will refund the 400 euros."
After back & forth emails, they finally agreed. Within several days received Paypal reimbursement (but only half). So annoyingly, I followed-up again, and they reimbursed the remainder within a week.
I REALLY dodged a bullet here, and kick myself for not reading Trustpilot reviews beforehand! I hope this review was helpful.
2 stars for the fact that I was indeed reimbursed for my full order, I cannot fault them for that. They did the right thing in my case.
I feel horrible for the thousands of folks here who never received orders, received the wrong item, or damaged/ unsafe goods & cannot get their money back from the company or Paypal. It's terrible & deceitful really...!
I took off 3 stars due to the lack of transparency, dubious cancellation policies, and hassle trying to get a full refund. A reputable, HONEST, LEGIT business would not continuously make it so difficult to get a full refund, (especially when you simply want to cancel your order before it ships).
Hopefully, they will go out of business due to their poor business practices.
I'm not 100% percent sure if this company is a scam, but there is definitely something fishy going on.
They have very beautiful products, lights especially, that you can hardly find anywhere else. However, when purchasing from them, expect your credit/debit card company to mark them as fraud and even give you a call, which is what happened to me. This made me EXTREMELY skeptical, but I decided to give Litfad the benefit of the doubt and purchase some lights from them that costed around $200. Out of curiosity, I looked up reviews of their website, not expecting to find any due to the fact that you can hardly find any customer reviews on their website.
I was shocked. I requested a refund immediately and they got back to me relatively quickly and processed my refund within 24 hours. I have no idea if this site is a scam, but based on the red flags (Credit Card companies marking them as fraud, blatantly deleting customer reviews) there is something fishy going on and I don't want to take my chances with my money.
Very Poor slow service has put me off using Litfad again which is a shame because the items when I eventually received them were very good quality and look fantastic .
I ordered 8 lights in total and paid for express shipping . FOUR months later I got half of two lights delivered ( no lampshades on either of them ) and a note saying that two lights were out of stock with a refund ( fair enough ) . Another month later I got four more lights - this time complete and finally another month later I got the lampshades .
E-mails to their customer service were always answered but often with a curt - "please wait" .
I would say that ( despite a large number of reviews saying otherwise ) this company are not scammers but are struggling to deliver orders because they have a pretty inefficient despatch system and really do need to improve it .
I was delighted with the lights when they arrived so if you are prepared to wait you'll get a good product at a good price .
OK, not an actual scam, but poor quality, overpriced goods
I recently bought a light off of the LitFad.com website and it finally arrived today, about 10 weeks after I ordered it.
It's a Wide Rose Gold Circular Chandelier Lighting Art Deco Agate Multi Lights Hanging Lamp Fixture.
A bit of a mouthful, but we were looking for something a bit different for the dining room.
So what finally arrived? Well, it did mostly arrive.
The frame was there, though a little bent and bashed from it's travels. Packaging is not their strong point.
The agate slices were well packed though, so no issues there. And the links to attach them to the frame were well packed too.
There were no bulbs included in the package, so not ideal as a light source.
The internal electrics though, are a bit shocking! (you see what I did there)
The metal ceiling rose is earthed and it should also earth the main frame through the hanging wires, so that will probably be ok. It looks fine.
The 240v mains cables though, go through the frame on very thin single insulated wires that could easily short to the metal frame. Not so great.
I've decided not to put 240v lamps into the unit and instead convert it to low voltage 12v.
There are a lot of people on here saying the site is a scam. I've not found that to be the case, but the goods are definitely over priced for what you get.
Perhaps a lesson learned and I'll shop more locally from now on.
I feel like a lucky one after reading reviews feeling like I had probably been scammed my lights turned up 8-9 weeks , communication was rubbish but just pleased I got my lights even if one is slightly damaged
I had to wait a very, very long time for my lights, which were also not great quality. I wouldn't have minded but they don't tell customers that delivery can take months as all seem to be shipped from other continents. Litfad made no effort to help once I had raised the dispute. Terrible service.
Ordered light fitting 8th August. Arrived 2nd October. Do not order from this site if you want a fast delivery. Shipping information useless.... Relieved to receive my order due to other reviews. Light fitting received in good condition however after fitting together I realised it was not the correct colour or height. Please do not order from this site. Spend the extra and buy local without the hassle
My order took over a month to ship, customer service gave me a UPS tracking number that kept showing a label was printed, but package was never picked up.
Satisfied with the item, but not with the customer service/shipping policy. Would not use again.
I ordered a light mid July, my grandaughter was really excited as the colour matched her room. I paid to have it shipped and it said 12 days. Well I received it on 18th September. 2 months after I ordered it! I tried to cancel it mid August however they said it had been shipped! It took over a month to get to me! Now I know what they mean about slow boat to China! The positive is that they did reply to my e mails unlike Wish.com but they wouldn't let me cancel it and kept telling me to be patient. They have made it difficult to return saying that I will have to pay and I asked for a gesture of goodwill as I now have an expensive light that I cant use! My grandaughter quite rightly didnt want to wait as her room was all newly decorated without a lampshade.
I will wait to see if I get the £30 they agreed on. Companies like this and Wish.com shouldn't be allowed to trade in the UK. Whilst I fully understand the current panademic it is blamed for poor customer service. I will almost certainly read reviews and find out more about sites that are not known to me. I have learnt my lesson twice so far this year!
So after leaving my furious review a couple of weeks ago, my lights finally arrived.
For anyone else wondering, here was my timeline:
Ordered lights on- 17th June.
Paid for express shipping (5-7 days)
Emailed them after the week, I received automated responses, the live chat was useless, I kept trying this over and over again every week or so, they eventually gave me a tracking number which was untraceable.
I started to read these reviews and realised I probably had been scammed so I requested a refund though my bank.
Then on the 8th it August I had a random email from DPD to say my package from “Rexville solutions” will arrive today and it was my lights!
They were packaged okay however you do need an electrician to fit them as no instructions in English. Quality was good too.
Still adding a bad review purely because of the leadtime, if they were honest on their website then people would be happier with the products!
My Wall light finally arrived this morning after 6 weeks. I had been in contact with the company numerous times and been given different tracking numbers that didn't work. Their customer service is apalling and their live chat is awful. I was going to order another 3 of these lights for my hall, but I'm not going to risk it.
Good luck everyone, I hope your orders arrive eventually!
I AM A FORTUNATE ONE!!!!! I ordered my light back on 23rd April 2020 and after 3 months it arrived - YES it arrived. The only reason I have given a 2 star rating is the light is good quality and had some spare crystals to replace the ones damaged in transit.
When you check tracking make sure you know your courier name and click on there icon before typing in the number you are given and then search by TRACK button. My order info only shown up 2 days before delivery that the package had arrived in the UK and was in their possession. Personally due to the service and forbid I needed to return the light for what ever reason or request a refund I believe would have met with the same fate I see other reviews to comments about their experiences with this company feeling scammed and ripped off. Personally I am pleased and satisfied with the product I received, but I would not be gambling on a second purchase. Such a shame LITFAD as you have a great website with cracking looking lights on display but your customer service is very poor. NO instructions or QUALITY assurance confirmation paperwork with the light for EU or UK standards, Just glad my Son is an electrician and tested my product.
Light ordered 6th May, it finally arrived today (10th June) in damaged packaging. The build & quality is not great, certainly not £67 worth. There are no installation instructions with it. There are no live & neutral idents on the 2 white wires coming out of the LED driver box and the circuit board is loose in the driver box. Once installed it looks ok. How long it lasts is anyone's guess.
I have cancelled my PayPal claim (still heard nothing from Litfad since claiming).
If you are waiting for an order something might turn up eventually. The tracking number does work, it shows as in China for ages. Checked today and it is showing as delivered by Royal Mail.
Good luck...
I would not buy anything from them again.
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