Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
I ordered a desk, marked down supposedly from around 500eur to 215eur. It took over three months to arrive, well beyond the appraised shipping length, and seemed to have been packaged with preexisting damage. The quality is far inferior to how the product was displayed online; I feel overall ripped off, so I do not recommend wasting time or money with this company.
Litfad 回复2026-01-30
Dear Cory,
We sincerely apologize for the significant delay in your order and for the condition in which the desk arrived. It is very disappointing to hear that the product did not meet your expectations in terms of quality, and we understand why you feel let down—this is not the experience we want for our customers.
To address this, we would like to offer you a choice to make things right:
We can send replacement parts for any damaged or inferior components free of charge, or
We can provide a partial refund to compensate for the inconvenience and the difference in expected quality.
We will send you a follow-up email with full details shortly. Please check your inbox and let us know which option you prefer so we can resolve this for you promptly.
Thank you for bringing this to our attention, and we hope we can regain your trust through our actions.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
What a horrendous company, I paid £1000 for an executive desk including shipping. What I received was essentially chopped up old pallet wood glued together into boards, covered in cheep veneer then all nailed together. All of the nail heads were left exposed, the colour is totally different to what was ordered and its chipped everywhere.
I have spent months and months arguing for a refund, even with me shipping the desk back to China they fobbed me off and offered a free gift. Eventually we settled on a £290 refund but it hasn't arrived. I don't suppose anyone reading this would like to buy some firewood for £1000? Its that bad, do not use!
Litfad 回复2026-01-30
Dear Dan,
We are truly sorry to learn about your experience with the executive desk. What you have described falls completely short of the quality and service we strive to provide, and we sincerely apologize for the immense frustration and disappointment this has caused you. We also regret the extended resolution process and the fact that the agreed-upon refund has not yet been issued.
We take this matter seriously and are committed to resolving it for you immediately. To process the refund without further delay, could you please provide us with your order number? Once we have this information, we will ensure the £290 refund is issued promptly.
We understand that trust has been broken, but we hope to demonstrate our commitment to making this right for you.
Please expect a follow-up email from us as well, where we can confirm the details and keep you informed of each step.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Under no circumstances order anything from this company. Excessively long delivery time. Absolutely DREADFUL customer service. Ordered an item. Took three months to arrive. Courier partner returned item without trying deliver once because it was ‘damaged’. Over 20 email exchanges subsequently. No sign of a full refund. Blatant THEFT. Disappointed. Disgusted. Litfad is a utter disgrace.
UPDATE: offered refund in reply on here because in the public domain; separately emailed being offered all manner of rubbish (replacement - no, increasing % price reduction on another item - no, increasing each time contact is made % refund of original item ordered - no) Litfad - give me my money back. It is really just that simple.
Litfad 回复2026-01-29
Dear Ann,
Thank you for sharing your feedback, and please accept our sincerest apologies for the experience you have described. We are deeply sorry for the excessively long delivery time, the subsequent failure in delivery by our courier partner, and the profound frustration caused throughout your communication with our customer service. This falls far short of the standard you deserve and the service we aim to provide.
We understand your feeling of being let down. Regarding the courier's action, when a package is recorded as significantly damaged in transit, standard protocol is to have it returned to the sender to prevent the unnecessary inconvenience of delivering a compromised item to the customer, which would indeed waste your time. The delay in your refund is absolutely unacceptable, and we take your feedback with the utmost seriousness.
To investigate this matter thoroughly and offer you a proper resolution, we require your order information to trace the details in our system.
Once we have verified the details internally, we will promptly offer you a clear solution. You will have the option of:
A replacement shipment of your original item.
A refund for your order.
An exchange for another product of equivalent value.
We are committed to resolving this for you without further delay.
Update:
Thank you for your feedback — we take this very seriously.
We want to confirm that a full refund for the product has now been processed. We sincerely apologize for the lengthy delivery time, the courier issue, and the frustrating back-and-forth communication. We completely understand your disappointment, and we regret that your experience fell far short of what it should have been.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly — we're here to help.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Ho comparato una scrivania che ho ricevuto un mese dopo la data di consegna ma la cosa che mi ha fatto arrabbiare tantissimo che non è quella che vedevo nelle foto del sito. La scrivania che ho ricevuto, forse non esagero se dico, che è un foglio di compensato traballante. Dopo un scambio di email con supporto mi hanno risposto questo:
" Thanks for reaching out to us.
We’re sorry to hear that the item did not meet your expectations. Please allow us to clarify that the product has no quality issues and has passed multiple quality and function checks before shipment.
Please understand all photos shown on our website are taken from the actual product, and we strive to present them as accurately as possible. However, differences in lighting, shooting angles, or individual screen settings (such as brightness and color calibration) may lead to slight visual variations.
Additionally, the product descriptions and specifications listed online are accurate and up-to-date, provided to help our customers make informed decisions.
We hope for your kind understanding.
If you have any other questions or need further assistance, please feel free to contact us.
Regards,
Litfad
Litfad 回复2026-01-28
Dear Guglielmo,
Grazie per aver condiviso la tua esperienza. Ci dispiace molto apprendere che la scrivania ricevuta non corrisponde a quanto ti aspettavi dalle immagini del sito e che la sua stabilità non soddisfa le tue esigenze.
Per quanto riguarda i tempi di consegna, indichiamo le tempistiche di spedizione stimate sulle pagine dei prodotti al momento dell'acquisto, poiché molti dei nostri articoli vengono realizzati su ordinazione.
Per quanto riguarda la differenza riscontrata, ci impegniamo sempre a mostrare i prodotti nel modo più fedele possibile, ma riconosciamo che in questo caso l’esperienza pratica non ha rispecchiato le tue aspettative.
Per risolvere la situazione, possiamo proporti due opzioni:
Sostituzione con un prodotto di valore simile dalla nostra selezione.
Un rimborso parziale come gesto di buona volontà.
Ti invieremo tra poco un’email con tutti i dettagli per procedere con la soluzione che preferisci. Controlla pure la tua casella di posta, compresa la cartella “spam” o “promozioni”.
Speriamo di avere presto tue notizie per trovare insieme una soluzione soddisfacente.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Absolutely shocking product.
Extremely misleading and still awaiting resolution from the seller.
DO NOT BUY ANYTHING FROM THIS WEBSITE. ITS NOT WORTH THE LOSS OF YOUR MONEY.
False advertising!! FALSE PRODUCTS NOT AS ADVERTISED.
Waiting for a refund! Have reported as fraudulent and will escalate this issue until resolved
Litfad 回复2026-01-28
Dear Rebecca,
Thank you for your feedback, and please accept our sincerest apologies for the deeply frustrating experience you have had. We are truly sorry to hear that the product you received was not as advertised and that our resolution has been delayed.
We understand your frustration and take your concerns about misleading advertising very seriously. We are ready to resolve this immediately. We can offer you one of the following solutions:
Comprehensive Replacement: We will send you replacements for all faulty or unsatisfactory parts/items at no additional cost.
Partial Refund: Alternatively, we can process a partial refund to your original payment method as a gesture of goodwill and compensation for the inconvenience.
To proceed quickly, we will send you a detailed email within the next hour with a simple process to confirm your preference and finalize the solution. Please check your inbox (including your spam or promotions folder) for our message.
We are committed to resolving this for you without further delay and hope to restore your trust.
Update:
Thank you for sharing your concerns — we truly appreciate the opportunity to address them.
We want to confirm that a refund has already been processed in accordance with the agreement we reached. We understand your frustration regarding the earlier communication about the PayPal case, and we sincerely apologize for any confusion or inconvenience this may have caused.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly — we're here to help.
Thank you for your time and patience.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I would not recommend Litfad and will never buy from them again. The delivery took nearly two months, which I later found out was because the item was shipped from China — something that was not clearly communicated at the time of purchase. When the furniture finally arrived, the quality was extremely disappointing. The materials feel cheap, the construction is poor, and it is absolutely not worth the price I paid. Overall, this was a frustrating experience from start to finish, with long shipping times and very low-quality products. Buyer beware.
Litfad 回复2026-01-27
Dear Damien,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you had with your recent order. We are truly sorry to hear about the extended delivery time, the lack of clarity regarding shipping origin, and the disappointing quality of the product you received. This is not the level of service or product standard we aim to provide, and we appreciate you bringing this to our attention.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.
To assist you further and look into this matter personally, could you please provide us with your order number? Once we have this information, we will immediately review your case and work with you to find a fair resolution, which may include arranging a replacement shipment or offering a refund as appropriate.
We have sent you a direct email to follow up on this request. Please check your inbox (and spam/junk folder) for our message and reply with your order details at your earliest convenience.
We value your satisfaction and hope to have the opportunity to make this right for you.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I ordered two of the 47” modern shoe rack, everything arrived on time, around 21 days, all pieces are included (no damage) and everything went together perfectly. A great fit for my Christian Louboutin collection. Nigel NYC
Litfad 回复2026-01-26
Dear Nigel,
Thank you so much for your wonderful feedback, Nigel! We're thrilled to hear that both of your 47” modern shoe racks arrived on time, in perfect condition, and were easy to assemble.
It's especially rewarding to know they are a great fit for your collection — we truly appreciate you choosing our product to showcase your Christian Louboutin shoes. That's a stylish combination!
We’re grateful for your trust and for taking the time to share your positive experience. If you ever need anything else to complement your space, we’ll be here.
All the best from our team to NYC!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I should have read the reviews before placing an order. My experience echoes that already reported. The delivery took two months. The item a cot side ("conversion rails on the packaging") is flimsy, not fit for purpose and dangerous if used. The price is outrageous for such poor, shoddy material. I asked to return it within 48 hours but they keep offering either discounts on my next purchase (which will never happen) or alternative products of no interest to me. I just want returns advice and the refund I am entitled to under Trading Standards.
Litfad 回复2026-01-26
Dear Lyn，
We sincerely apologize for your experience and deeply regret that the product you received has caused such concern. We take your feedback about the quality and safety very seriously and are truly sorry that our initial response did not adequately address your clear request for a return and refund.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame.
To resolve this for you directly and efficiently, we have sent a detailed email to the address associated with your order. This email outlines a satisfactory solution, which includes specific options for either a replacement product or a significantly enhanced refund. We are committed to handling this in line with your consumer rights.
Please check your inbox (and your spam/junk folder) for our message and reply to it at your earliest convenience so we can proceed promptly.
Thank you for bringing this to our attention, and we apologize again for the significant disappointment and inconvenience this has caused.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Delivery took forever — far beyond any reasonable timeframe. When the product finally arrived, it was damaged and missing parts. Customer service then refused an exchange because I hadn’t filmed myself opening the package. Very poor service and policies. Do not use this website
Litfad 回复2026-01-26
Dear Tracy，
We sincerely apologize for the the damaged and incomplete condition of your order upon arrival. We understand how frustrating this experience must have been, especially when our policies created an additional obstacle. We regret any impression that we were refusing an exchange outright — that was not our intention.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame.
Our request for a video or photographic evidence was aimed solely at ensuring we could quickly identify the specific damaged or missing parts and send you the correct replacements. For instance, we wanted to confirm if screws were missing to provide a complete set. Our goal is to resolve the issue efficiently, not to refuse assistance.
To address this promptly, we have just sent you a detailed email to coordinate sending out the specific replacement parts you need. Please check your inbox (and your spam/junk folder) for this message. Responding directly to that email will allow us to process your request without further delay.
Again, we apologize for the inconvenience and poor service you experienced. Thank you for bringing this to our attention, and we are committed to making this right for you.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Poor manufacturing, shipping container was weak and damaged, many dings, imperfections, and paint damage.
Litfad 回复2026-01-26
Dear customer,
We sincerely apologize that the product arrived in such poor condition with damage, imperfections, and paint issues. We understand how disappointing this is, especially when it appears to be related to both manufacturing and shipping.
To investigate this thoroughly and provide you with a proper solution—which may include sending replacement parts or processing a refund based on the specific situation—we need to locate your order details.
Could you please provide your order number? You can share it here
Thank you for bringing this to our attention, and we are committed to resolving this for you promptly.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I was initially apprehensive after reading mixed reviews online, but I’m very pleased to say that LITFAD delivered an excellent product.
The table matched and indeed exceeded the website advert. It is well-made, visually impressive, and feels like a proper piece of furniture rather than a budget substitute.
Delivery was well handled. The table arrived in two solid, well-constructed crates (base and tabletop separately), with copious protective packaging to prevent any damage. I was particularly impressed by the weight and quality of the base, which appears to be an actual tree trunk that has been mechanically sculpted — not a lightweight imitation.
Overall, I’m genuinely impressed with the craftsmanship and final result. A beautiful piece of furniture.
Litfad 回复2026-01-26
Dear Paul,
Thank you sincerely for taking the time to share such a detailed and thoughtful review. We are truly moved to read about your positive experience, especially knowing that you approached your purchase with some initial hesitation.
We are delighted that the table not only matched but exceeded your expectations in craftsmanship, material quality, and visual appeal. It’s especially rewarding to hear your appreciation for the care taken in packaging and delivery—we believe that protecting the product until it reaches your home is just as important as its design.
Your kind words about the weight, authenticity, and overall impression of the piece mean a great deal to our team, who put genuine effort into creating furniture that feels substantial and lasting.
Thank you for trusting LITFAD and for allowing us to be part of your home. We are truly grateful for your support and hope you enjoy your beautiful table for many years to come.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Dear Thomas,
Thank you so much for your continued trust and for taking the time to share your positive experience with us. Knowing that you've chosen to purchase from us again is the highest compliment we could receive.
We are truly delighted to hear that you are satisfied with the quality of our furniture. Our team works hard to maintain consistency and craftsmanship in every piece, and feedback like yours makes it all worthwhile.
We appreciate your loyalty and look forward to serving you again in the future. If there’s ever anything you need, please don’t hesitate to reach out.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
If I could give zero stars, I would. I placed my order on January 7th, and it remained in “processing” status well beyond the timeframe advertised on their website, which states 7–9 days. When I reached out, I was told this actually meant 7–9 working days, which felt misleading. Even then, the timeline was still not met.
I was later informed that my order would not ship until February 17th, with shipping taking an additional 26–31 days after that. As a result, the items will not arrive in time for either event I needed them for.
When I attempted to cancel the order and request a refund so I could order elsewhere, I experienced significant delays and back-and-forth. I was initially offered only $150 on an order totaling over $690, despite the items never shipping. After continued communication, I did eventually receive a full refund.
I was also surprised to receive an email suggesting that a refund would be issued if I updated my review. I believe reviews should reflect genuine customer experiences, and this approach was disappointing.
While I appreciate that the issue was ultimately resolved with a full refund, the process was far more time-consuming than expected, and I would encourage the company to improve transparency around timelines and customer communication.
Litfad 回复2026-01-26
Dear Kelly,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and inconvenience caused by the delays and confusion surrounding your order. This is certainly not the experience we want any of our customers to have.
We would like to clarify one important point regarding your review: After we processed your full refund, our team reached out to invite you to share your honest feedback about the overall resolution process. At no point was the refund conditional on you updating your review — we simply hoped to understand your experience better and offer you an opportunity to share your thoughts if you wished. We regret that our communication may have given you a different impression, and we apologize for any misunderstanding.
We genuinely appreciate your patience throughout this process and are glad we could ultimately resolve the matter with a full refund. Your comments regarding delivery timelines and communication transparency are valid, and we will take them seriously as we continue to improve our service.
Thank you again for your honesty, and we wish you the very best in finding the right items for your events.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
So we ordered a desk for my daughters new room, the desk online looked great and a good quality desk.
We waited around 10 weeks for delivery which was my fault i didnt realise where it was been shipped from so i was happy to wait as i thought we had made the right choice.
When the product arrived i unpackaged it and straight away regretted our purchase i could tell straight away how poor the quality of materials and how thin the product was and there wasant even runners for the drawers the colour of the desk looked different online everything about it said cheap and nasty, i have attempted to get a refund because it truly is a terrible product that iv payed over £100 for and all litfad keep saying is we will give you a 15% refund and a 15% coupon and a thank you gift i dont want anything else from this consumer apart from a full refund for selling me something that lacks any type of quality and looks different to whats been sold online
Litfad 回复2026-01-26
Dear Andrew，
Thank you for taking the time to share your detailed feedback, and please accept our sincerest apologies for the significant disappointment you've experienced. We are truly sorry that the desk you received fell so far below your expectations in terms of quality, materials, color, and overall construction. This is not the standard we aim for, and we understand your frustration completely.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame.
We take your concerns very seriously and want to make this right. To properly address the issues you've described and find a satisfactory resolution—whether that involves a replacement, an enhanced refund, or another option—we need to handle this directly.
We have just sent a detailed email to the address associated with your order. This email will outline the next steps clearly. Please check your inbox (and spam/junk folder) for our message and respond at your earliest convenience so we can work towards a resolution tailored to your situation.
Again, we deeply regret that this product did not meet your needs or our promises. We appreciate your patience as we work to resolve this for you.
Update:
Thank you for sharing your detailed feedback — we truly appreciate it.
We want to acknowledge that we have since reached an agreement with you regarding this matter, and the agreed-upon refund has already been processed for your order. We understand that your experience did not meet expectations, and we sincerely regret the frustration this has caused.
We appreciate the opportunity to work toward a resolution with you. If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly — we're here to help.
Thank you for your time and patience.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Very poor quality my item
Arrived damaged but not from transportation i send the photos ofproof thete practically refusing me a full refund im still fighting them after 8 days ridiculous
Litfad 回复2026-01-26
Dear Caroline，
We sincerely apologize for the poor quality of your item and the frustration this has caused. We are truly sorry to hear that the product arrived damaged and that our response over the last 8 days has not met your expectations or resolved the issue. We understand your disappointment, and we want to address this properly.
We are ready to find a satisfactory solution. To best assist you, we have just sent an email to the address associated with your order. This email will outline the steps we can take, such as arranging a replacement or discussing an enhanced refund option.
Please check your inbox (and spam/junk folder) for our message and reply at your earliest convenience. We are committed to resolving this for you quickly and fairly.
Thank you for your patience, and we apologize again for the inconvenience.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I paid $35 for expedited shipping for a 12"x12" shelf. The shelf was still in China on 1/21. I requested to cancel the order and a complete refund on 1/13 before it was shipped and they refused. If I could give 0 stars I would. DO NOT PURCHASE ANYTHING FROM THIS COMANY. THEY ARE A SCAM!!!
Litfad! You're information is incorrect and is in fact a lie. On January 17th the item was STILL IN YOUR WAREHOUSE, according to your own information.
I have a screenshot of this exact information that I'm unable to attach here. REFUND MY EXPEDITED FEE OF $35 NOW. I will be contacting the bbb tomorrow to open up an investigation. Next will be a complaint to the AG. I will also review your company on every review website I can.find. MAKE THIS RIGHT!
Litfad 回复2026-01-22
Dear Peggy,
Thank you for sharing your concerns. We sincerely apologize for the frustration caused by the shipping delay and the cancellation issue.
Regarding your expedited shipping fee of $35, please note that this amount covers the total air freight cost for your order. When you requested cancellation on January 13, the package had already been dispatched from our warehouse, which is why we were unable to stop the shipment at that point.
According to the latest tracking information, your order is currently in transit and is expected to arrive within approximately 10 days, barring any unforeseen delays. We kindly ask for your patience as the delivery is completed.
We understand your disappointment and would like to offer a gift as a gesture of goodwill for the inconvenience caused. If you have any further questions or need assistance, please feel free to contact us directly.
Thank you for your understanding.
Update:
Thank you for sharing all of this, and I want to start by sincerely apologizing for everything you’ve experienced. I completely understand why you’re frustrated—this situation has been drawn out, confusing, and far from what anyone should expect when placing an order.
To clarify, after our communication, we did agree on a refund, which was issued to you. I also understand that the shipping delay and the damaged item added to the frustration, and for that I’m truly sorry. That is not the experience we want any customer to have.
If you haven’t received the refund or if anything is still unclear, please reach out to us directly so we can make sure everything is resolved properly. We take your feedback seriously, and I want to ensure we get this right for you.
Thank you for giving us the chance to address this, and I apologize again for the trouble caused.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Worst company I’ve ever dealt with….I ordered 3 tables, they took over 10 weeks to arrive. One of the tables arrived with the wrong legs, another of the legs that arrived was damaged. Two out of the three wooden table tops had dents and marks on them. I obviously got on to customer service to arrange a return. It’s been 3 weeks and 6 requests for a return and I am still no further along, the keep offering discounts to my return email requests despite me making it clear a full return is my requst. I’ve been offered a 5%, 10%, 15% and 20% refund along with numerous free gifts and vouchers for future purchases (ha) Don’t know what I have to do to get this product returned because the just won’t accept it. Avoid this company at all costs.
Litfad 回复2026-01-23
Dear customer,
We sincerely apologize for the deeply frustrating experience you have had with your order and our customer service. Receiving tables with incorrect or damaged parts, and facing delays and miscommunication in resolving the issue is completely unacceptable. We are truly sorry for the disappointment and inconvenience this has caused.
To ensure your case is handled immediately and appropriately, could you please provide us with your full order number? This will allow us to locate your details swiftly and thoroughly review the situation.
Once verified, we will address your request for a full return and ensure you receive a fair and prompt resolution. Depending on our assessment, we can offer up to a full refund or arrange a complete replacement of the affected tables. We are committed to resolving this for you without further delay.
We value your feedback and will use it to improve our processes and service quality. Please reply with your order details. We look forward to making this right for you.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Hi Lifad,
your website seem fraudulent, and the amount negative reviews are alarming, could I kindly request a cancellation on the order please
Order Number is: 1242365
Kind regards
Litfad 回复2026-01-23
Dear Rahim,
Thank you for sharing your concern. We sincerely apologize for any worry or inconvenience we have caused. Please be assured that our company is a legitimate business, and we take all customer feedback seriously to continuously improve our service.
Regarding your order cancellation request, we have processed a full refund for you immediately. The refund will be returned to your original payment account within 1 to 5 business days, depending on your bank or payment platform. Please kindly check your account for updates.
We truly regret that your experience did not meet expectations and hope this resolution helps restore your confidence. If you have any further questions, feel free to contact us anytime.
Update:
Thank you for reaching out — we truly appreciate it.
We want to confirm that a full refund has already been processed for your order (Order #1242365). It should now be reflected in your account.
We completely understand your concerns, and we sincerely apologize for any negative impression caused. If you have any further questions or need additional assistance, please don't hesitate to contact us directly — we're happy to help.
Thank you for giving us the opportunity to make things right.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
We ordered a coffee table for a great price. They said at the time of the purchase it will be over 30 days for delivery, but we were fine with that. The price was really good and the table does look amazing! We are happy with the product!
Litfad 回复2026-01-22
Dear Kristina,
Thank you so much for sharing your wonderful experience with us! We are truly delighted to hear that you are happy with your coffee table and that it looks amazing in your space.
We greatly appreciate your understanding and patience regarding the delivery timeline at the time of purchase. It’s feedback like yours—recognizing both the value and the quality of the product—that truly motivates our team to continue offering beautiful designs at accessible prices.
If there is anything else we can assist you with in the future, please don’t hesitate to reach out. We’re grateful for your trust and are here to help whenever you need.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
This company is a fraud. It’s advertised as if the products are posted from the UK but it’s actually by boat from China. It takes about three months to arrive and when delivered, it was only in part. Packaging was torn and the goods were sub standard. I have emailed customer service for a refund loads of times but they still don’t want to give me a refund for the one item that still hasn’t arrived. Very very poor service. I guess it’s a lesson learnt from me and have to accept a loss here. Pls pls don’t buy from this company. I regret buying from them myself. The worse service I have ever experienced!! It’s not even worth a star
Litfad 回复2026-01-20
Dear Sandie,
We are truly sorry to hear about your deeply frustrating experience with the shipping time, incomplete delivery, and the lack of resolution from our support team. This falls far short of the service you deserve, and we sincerely apologize.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.The first package was delivered within the estimated time frame.
We take your feedback very seriously. We are immediately checking with our shipping provider to track the status of your complete order. If the remaining item is confirmed lost, we will arrange for either a replacement to be sent to you or a refund for that item.
To address this promptly and ensure it is resolved, we will send you a detailed email within the next few hours. Please check your inbox for our message.
We are very sorry for the significant inconvenience and poor service you have experienced. Thank you for bringing this to our attention, and we hope for the opportunity to make this right.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
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