Reviewers had a great experience with this company. Happy customers frequently praise the discreet packaging, professional handling, and consistently prompt delivery services provided when ordering their favorite items. Many enthusiastic consumers truly love the remarkably powerful vibrations, the exceptionally high build quality, and the seamless application integration designed for enjoyable long-distance play sessions.
However, some customers also noted occasional application connection troubles, unexpected software glitches, and random device disconnections during their interactive remote experiences. Furthermore, a few reviewers stated that certain purchased items experienced technical faults, stopped working prematurely, or required multiple product replacements over time.
So far my experience has been good. Only 4 stars because my product seems to be much louder than I expected (The quake), it’s too loud to use when others are around, it can be heard through a closed bedroom door. And it almost seems like it squeaks a bit at medium speeds.
The shipping time was incredibly fast. I ordered it on Saturday night and had it by Tuesday
I’ll test it a bit and see if possibly it’s faulty or it’ll quiet down a bit with use.
I paid them with iDeal and it took my money and never got a confirmation email or anything else!!
Lovense 回复2021-09-22
Hi, thank you for the review. We are sorry to learn about this and would like to provide further assistance. Please reply to our request for more information on this platform or contact us at any time - www.lovense.com/contact. Hope to hear back from you soon.
Lovense Team
They sold my underage daughter a sex toy that can be used virtually and is advertised as having sex with Anyone online.
Lovense 回复2021-09-22
Hi Kim,
We are deeply sorry about that. We have let our developers know of the issue. We will try our best to protect the minor and optimize our store. Please kindly provide some info for us to make sure it do not happen again: The receiver's name or email address she used to place the order for us to disable the toy. Please feel free to contact us on https://www.lovense.com/contact
Once the support ticket is received, we will make sure your problem is resolved as soon as possible.
Lovense Team
The toy came in quickly, it feels well made and the vibrations are wonderful. However, with the daimo I'm not sure I can use it even with the instructions. Not sure if I am approaching it wrong or what but the hole seems a bit too small for both parts of my genitals but too big for just one.
Lovense 回复2021-09-17
Dear Timothy Vaughn,
Sorry for the inconvenience. Your feedback has been forwarded to our product team for further optimization. If you have any further feedback/suggestions, please feel free to contact us on https://www.lovense.com/contact
Lovense Team
The lush 3 really doesn’t feel good at all and never stays connected
Lovense 回复2021-09-16
Hi, thank you for the review. We are sorry to learn about this and would like to provide further assistance. Please reply to our request for more information on this platform or contact us at any time - www.lovense.com/contact. Hope to hear back from you soon.
Lovense Team
I’ve submitted several requests to cancel the order prior to them shipping the product. They refuse to respond and just processed the order anyways. Don’t purchase from them unless you’re absolutely sure you want the product, because they’re more than happy to ghost you
Lovense 回复2021-09-16
We are deeply sorry for the inconvenience. Orders are processed every hour, automatically. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing. If you do not want the toy after purchasing, we accept returns of unopened items within 30 days of purchase. To help us quickly solve your issues, please provide us with more details via our support channel: https://www.lovense.com/contact
Once the support ticket is received, we will make sure your problem is resolved as soon as possible.
Lovense Team
Toy is fun and very interesting too, I am though missing the charger for my max 2, is that separate or come in the box?
Edit: I realized I threw it away on accident, big oof on my part lol
I barely got any use out of the toy because it doesn't stay connected. Although after I uninstalled everything and started from scratch the installation all over again after a few times it seems to be staying connected now. I really like the device and it's really so much fun that is why I was so disappointed. However, now that its back up and running smoothly I am a very happy satisfied customer.
Lovense 回复2021-09-13
Hi, thank you for the review. We are sorry to learn about this and we would like to provide further assistance. Please reply to our request for more information on this platform or contact us again at www.lovense.com/contact. Hope to hear back from you soon.
Lovense Team
Lush 3 stopped working and you can not contact this company for their so called warranty. Can’t send an email and there is no phone number on their site to contact them.
Purchased 3 items but will not purchase anymore
Lovense 回复2021-09-09
Hi, thank you for the review. We are sorry to learn about this and would like to provide further assistance. Please reply to our request for more information on this platform. Hope to hear back from you soon.
Lovense Team
My wife enjoyed her Lush so I bought her the Nora. It was delivered very fast, to my hot neighbor's house. She opened the package and dropped it to our front door.
Max2 motor going out but the customer service reps were great!!
The products have a lot of potential. They seem well made but after a couple weeks of normal usage the motor in the max 2 is going out, I emailed customer service the other day but have not hear anything back from them, seems like they take at minimum 2 days to reach out.
The Nora is a little thicker than I thought it would be, the girl is pretty tiny so just be ready if you have a tiny jiney.
Update:
The guys at lovense were super attentive and after a few questions had a replacement for me. A new Max 2 was in my hands two days later. They were very helpful and solved my problem without any hassel. The replacement has not had any issues. I do have one suggestion though to improve the Max series, the top of the cylinder kind of hurts sometimes, the r&d guys should come up with something softer, the edges of the top can be uncomfortable, I would like to see a softer rubber rim that has a little give to it and is rounded so it doesn't dig into you at angles. If it wasn't for this one thing, it's only flaw, it would be a solid 5 stars! I'm sure the guys over there can come up with a cool design that can incorporate my idea! And I'll be waiting for my free Max 3 that has this upgrade when when they release it haha
Thanks guys! I appreciate your attentiveness and following up, it made it easy to go through the process with you. I would order from Lovense any time!
Lovense 回复2021-09-06
Hi, thank you for the review. We are sorry to learn about this and we would like to provide further assistance. Unfortunately, we can not find the message you sent. Please contact us again at www.lovense.com/contact. Hope to hear back from you soon.
Lovense Team
My lush 3 stopped charging and staying connected waste of my money !
And my domi doesn't stay connected loses its signal on and off its dumb for the price of toys
Lovense 回复2021-09-16
Hi, thank you for the review. We are sorry to learn about this and would like to provide further assistance. Please reply to our request for more information on this platform or contact us any time at - www.lovense.com/contact. Hope to hear back from you soon.
Lovense Team
I ordered this as a gift for my wife which was rejected, so I tried to cancel the order after it had been delivered, the initial contact was answered by the company but since then all emails have been returned undeliverable, I did get a further email from them asking for pictures of the serial number but again a reply to the email has been returned as undeliverable, they have also stated that they will keep 20% of my payment as a restocking fee! A thoroughly dishonourable practice and would be against the law in this country, my experience so far is that they are rogues, it’s a shame as the toy seemed like a good product, never opened in this house though.
Lovense 回复2021-09-16
Dear Stephen, we are sorry about this. Your feedback has been forwarded to our team leader. If you have any further feedback/suggestions, please feel free to contact us on https://www.lovense.com/contact
Lovense Team
The product arrived very fast and in a generic box with is a huge plus point for me personally. I didn’t have any issues with the company or so. Summed up it was a good experience
The wires connecting the power buttons to the motor are weak. Now it randomly turns off when moved slightly out of position. What a waste of money.
Lovense 回复2021-09-02
Hi, thank you for the review. We are sorry to learn about this and would like to provide further assistance. Please reply to our request for more information on this platform or contact us again at any time - www.lovense.com/contact. Hope to hear back from you soon.
Lovense Team
Highly anticipated the arrival of my new purchase taking that leap in paying that amount, but have been wanting one for quite awhile…. However I am highly disappointed in the overall operation and intensity of the vibes, which i was expecting thrills and it’s not anywhere near orgasmic. Highly disappointed, very disappointed, it doesn’t stay connected my husband can’t do anything from another room with it, overall we are both very disappointed. I will be requesting a refund or replacement with a different toy of equal value. So saddened to be giving it such a poor review.
Lovense 回复2021-09-02
Hi, thank you for the review. We are sorry to learn about this and would like to provide further assistance. Please reply to our request for more information on this platform or contact us again at any time - www.lovense.com/contact. Hope to hear back from you soon.
Lovense Team
Works great and is really fun with my partner. We have issues with it disconecting which in some situations ruins the mood but it hasn't been too terribly dysfunctional. They had some trouble with connecting long distance too but using the link works fine. Overall its a really genius product and most of the kinks are minor.
I purchased the Lush 3 thinking that as a single woman, this toy would help solve my sexual needs. It did NOT! It feels nice, but certainly isn't something that is going to get me off. I have had it "charging" all day today so that I could go out and have some fun while using it tonight, and though it's on the charger properly it isn't charging. I've only had it 2 weeks and only used it the one time, tonight would have been the second use.
Lovense 回复2021-08-30
Hi, thank you for the review. We are sorry to learn about this and would like to provide further assistance. Please reply to our request for more information on this platform or contact us again at any time - www.lovense.com/contact. Hope to hear back from you soon.
Lovense Team
The purchase experience was great, fast and efficient delivery. We bought a Max 2 and a Nora. She loves the Nora, very fun and effective. He found the Max 2 underwhelming. It feels nice, but it will never get the job done. Feeling like that was a waste of money.