We are a technology-driven eCommerce company focused on Laptop LCD panels and are committed to bringing high-quality LCD screens for tablets and laptops, an efficient supply chain, and top-class customer service. We are fanatical about making it easy to find your exact laptop replacement screens and getting them quickly.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that their purchases arrived safely with secure and careful packaging. Shoppers frequently appreciate the helpful communication and smooth website navigation when searching for specific electronic components.
Some reviewers were not happy with receiving incorrect items or missing components from their packages. Others experienced unexpected delivery delays, long transit times, and unhelpful tracking updates. A few people noted that certain replacement products suffered from quality defects or failed to fit properly. Many buyers expressed deep frustration when trying to resolve these unexpected issues through customer support channels.
Ricevuto tutto un'altro modello che inoltre non si trova neanche sul loro sito e dicono che avrei dovuto dire che voglio proprio quel modello che ho ordinato...!!
Cinesi napoletani!! Per fortuna ho pagato tramite PayPal che molto probabilmente riesco ad avere i soldi indietro!
PS there customer support seems to be an AI (artifical ignorance) as it keeps repeating that the received screen is fitting to my laptop even if I send them photos showing that their screen is 3 cm smaller than the original one and has even different frames and connectors...!!
PS2: after asking me to remove this review they charged back the money. I will remove it when they send me the correct screen, this time payment after delivery. I already lost a lot of time with them, not to mention our broken laptop for so long time...
LPScreen Online Store 回复2024-05-10
They are the same screens, it works with your laptop. We’ve explained that If you need an exact screen model, please email us your requirements after placing the order, otherwise, we may send you a compatibility model.
I am sorry about that, because this screen was out of stock, we try to purchase it from other suppliers, but all are not available, so we canceled your order and made full refund to you
I ordered an upgraded screen for my ROG Scar 16 2023 (NE160QDM-NM7). Shipping was expensive for DHL Express, but that's not their fault. It arrived quickly. I tested the screen and it worked perfectly. It does come with pull tab adhesive strips, but I used my own, so I can't say for sure how well their strips hold up. The screen definitely showed up as the right model number and there were improvements in image quality, so the screen is genuinely what they say it is.
Great value if you don't pay for the super fast shipping.
Direct replacement - great communication from them and excellent tracking plus speedy international service with realistic transport costs - would use LP Screens again.
Very good support and swift handling in finding a reasonable solution when the panel model i wanted to replace was not available. Got offered a similar product from another vendor.
Unfortunately, very poor service from this company when they screw up. I ordered 2 screens from them - firstly the delivery was not sent out until i asked 2 weeks after ordering (they said they needed to find one of the model).
Then they sent the a wrong model and claimed it was compatible (they were not even the same pin count), and now I am still in the process of trying to get the wrong screen sent back and refunded. They haven't honoured their return policy, so I doubt you will get much help when something goes wrong.
Their so-called openness to communication is not really true. I'm really disappointed as i was hoping to have finally found a vendor that i can start buying multiple screens from.
I was a bit hesitant to order a screen online. All has to come from China. However, I am very satisfied. I already ordered twice a MacBook screen. Prices are the best I could find online. Delivery to Netherlands took 15 days, but everything is well packed, screen functions well. I guess the screens come from the same factory as the original Apple screens.
So. Ordered the screen few months ago ( In November actually), but received another, compatible screen. Contacted the Seller, the Seller claimed the screen is compatible and even better then those that I ordered but screen that I got actually does not suit my needs. Also, before the screen been shipped, I contacted the seller to provide the shipping details, cause there were some sort of delays, and the seller doesn’t notified me that they do not have the screen I ordered in stock, instead they sent me another screen. Also the seller stipulate that it is my obligations to contact them about stock availability AFTER I placed an order, sounds a bit strange, but in the UK to advertise the Items that not actually in stock is in breach of the UK regulations, cause the seller can’t practise such way of business (advertise the Items that not in stock) in the UK, and actually it is the sellers responsibility to contact the customer and offer other solutions. According to the seller’s web page 60 Days Return Guarantee, the seller “only provide labels for defective or wrong items”. So I contacted seller to provide return shipping label, but seller refused to send the label (breach of the seller’s personal Terms and Conditions, breach of contract”), with the next reason: “Because we don’t have warehouse in your country now, so we can’t create return label for you, please return it with the original package to the following address:”. Outcome: the seller sent the wrong Item and refused to send the return shipping label, its mean to get full refund I need to incur personal expenses to send the Item back to Seller’s warehouse (to China) that could cost me the price of the screen itself… I disagreed with such outcome and anyway we have not reached any agreements with seller. The curent review dated by 14.03.2024 but last message that I have from the seller is 06.12.2023.
Update from 30.03.2024
In the Trustpilot the seller has responded that the seller sent better screen, but who decided what is better? As in our dispute I clarified that this screen that I got does not suit my needs, if there highier frequency rate it does not mean the screen is better. Also seller has replied that he provide return lable. Where and to who? Our dispute with seller been unresolved since end of 2023, and the seller has not replied to my last email with request to provide return lable since.
Have no idea how to reply the directly to seller, so it is update...
LPScreen Online Store 回复2024-03-30
we sent better screen to you, but you are still not satisfied, so we also provide the return label.
LPScreen sent me an email to rate them, so here I am again. See my review below.
UPDATE: They say my account is "high risk"? I've never even heard of that before. The original explanation you gave was different. So, either you were lying now or you were lying when replying to my original review. The people running this website are super shady.
LPScreen Online Store 回复2024-01-23
Hi because our payment system noticed your account is high risk, so we canceled your order and made full refund to you. thank you
The screen arrived in great packing but was missing the metal mounting tabs similar to the ones on the original screen. I tested the screen and it fit the screen area and also did a power test and it worked great. However I tried to secure the screen in the mounting area and did slight damage to it resulting in some pixels not working correctly on the left side. Hopefully the screen will recover (it has already improved) but time will tell. Would have been nice to inform me that the screen would not be supplied with the mounting tabs/frame.
Was impressed with the package tracking system and the great price.
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