Reviewers had a great experience with this company. Customers truly love the soft and warm materials of the onesies, frequently praising the staff for being exceptionally helpful and responsive when assistance is needed. Many people also point out that the costumes look just like the promotional pictures, fit well, and make wonderful gifts.
Some reviewers were not happy with the delivery service, noting that packages took much longer than expected or failed to arrive in time for special events. A few other people also felt that shipping costs were quite high and experienced frustrating delays regarding international transit or order processing.
Would give zero stars if I could. Ordered my item over 12 days ago, and it still has not shipped. I contacted customer service about this over 4 days ago because I was concerned, and they said it would ship out by Friday at the latest and they would ship my order with express shipping. It is now Satturday night, and the item still has not shipped. Not sure what is going on, but something is definitely up. At this point I will likely need to ask for a refund and order this item from another company (and likely have to pay express shipping to get my item on time for Halloween). This should not be happening. I placed my order for Halloween in September. It is now almost mid-October and it has not shipped yet!
Lucky Onesie was great to work with for our office group costume! The onesies are cute and comfortable. I’d recommend ordering true to size they run on the large screen side. Thanks again LO team, very communicative and helpful!
Costume was as expected! It’s not easy to find a costume that fits my 6’3 husband, but this one does! We had an issue with shipping (the tracking said the item had an attempted delivery and was returned but they never came). I contacted customer service and they sent us another one and were very helpful.
Love the onesies we got - soft, warm, cozy, even with pockets! We had a small hiccup with me accidentally getting the wrong onesie and their support was timely and resolved the matter immediately. Highly recommend!
Ordered 4 onesies and even though one came in the wrong color, customer service was quick to respond and correct the mistake. Sent me a brand new item and didn’t make me return the wrong one which is a relief. Was mailed and delivered in a timely manner. Great service and products!
I ordered 2 Pokémon onesies from lucky onesie and they delivered to the US in less than a week! Not only was the delivery quick but the quality is just as pictured. Honestly what makes this business outstanding is hands down their customer service. They were able to help me exchange one of my orders without hassle, and were very accommodating. I will absolutely be ordering from them again and will be referring family/friends!
I ended up being sent the wrong item. After sending a message to customer service they quickly responded within a day and sent me the correct one at no charge. A+ customer service
I was hesitant to purchase due to expensive shipping costs howerever I am very pleased with my purchase. I purchased two onesies for a Halloween event. The shipping was even faster than I expected. I did receive one incorrect item. Customer service responded to my email in a very timely fashion and remedies the issue very quickly. I had the correct item in hand less than a week later. Overall I would purchase again.
They delivered really quick and are awesome quality. There customer service is quick to reply when I had questions regarding my orders and shipping information. I’ve gotten over 6 now and will probably be back for more…
The selection of Onesies was surprising. My friend was looking for a specific pokemon one before a comicon and he really enjoys it. In his words "It’s really soft with really good fabric" but I also recall him saying he still felt the tail long after taking the Onesie off -haha. Overall it seems the product is great, but I do remember shipping taking quite a bit longer than expected. (it was around the Chinese new year though so I do understand some.) Although when the item arrived long after the estimated shipping that's a bit upsetting. Order was Placed Monday Jan.20th, and it wasn't shipped till Feb.4th- even though according to the L.O. response the CNY was from 25th-4th I feel like our order was unnecessarily delayed.
If I could rate them separately I would give the Item itself 5 star, but shipping a 1 star.
Their product is good but don't pay for express shipping. I paid for express shipping to get their product before an event I was going to but it didn't arrive until 3 days after it was supposed to. I didn't have it for the event and they didn't even repay me the full amount or even half of the amount that shipping costs. They went back and forth with me about it until I got tired of their bs and agree with their small amount they offered me. So unless you are okay with getting it later than you paid for and not getting your money back for it I suggest not paying express shipping and just go with their cheaper option with shipping.
Love the Christmas onesies- they look even better in person and they fit great. We put them through the washing machine and they still look perfect- I’m impressed with the quality at such a good price. Will definitely buy from here again.
I placed a large order of several onesies and when they arrived two had minor damage. The company was quick to respond to my emails and provided a solution very easily. The customer service was very friendly and helpful, and the onesies look great in person. Overall a very good experience.
The tracking info was sent shortly after my order, however the package didn’t move for weeks. I reached out several times, but the order didn’t arrive for my event. I asked for a refund and was told that shipping costs to china would be extremely high, and they offered me a $10 credit instead! So disappointing, I had to buy a 2nd costume locally and now I have 2
I ordered from this company for the first time recently, we were on a time crunch to buy a pair of onesies for an event and decided to give it a chance and hope for the best. Not only was the whole process of ordering smooth, to our surprise, our orders arrived earlier than expected even with the Chinese New Year holiday taking place. In addition, the quality of the product surpassed my expectations. The whole experience has been absolutely amazing and I will definitely be purchasing from this company again soon.
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