Reviewers had a great experience with this company. Customers truly love the soft and warm materials of the onesies, frequently praising the staff for being exceptionally helpful and responsive when assistance is needed. Many people also point out that the costumes look just like the promotional pictures, fit well, and make wonderful gifts.
Some reviewers were not happy with the delivery service, noting that packages took much longer than expected or failed to arrive in time for special events. A few other people also felt that shipping costs were quite high and experienced frustrating delays regarding international transit or order processing.
Good material, I am 5'11 and thicker than some🤣the 2X fits me with room to spare, and it has pockets ♥️this is my 4th attempt on making a review as it keeps restarting but me and my family will be ordering again..I have Jiggly puff and Squirtle for now.
I was skeptical about the outfit, but once I got the Grinch costume I was very pleased with how it fit and the vibrant colors. A little hard to see out, but manageable. Very happy with the purchase and communication with the company during the ordering process
Don’t order from these people they are scam toke my money and send me a fake tracking number then they sent fedex a shipping label without the package And there’s no way to contact them so now I’m lost out of $120. not order from this place.
The onsies were EXACTLY as pictured, had no weird packaging smell, and are comfortable like a soft blanket. My son is obsessed! They also came super fast like within 5 days fast! I highly reccomend buying from them it's worth it!
Trust these guys - Amazing customer support fixing an issue -
So I ordered a Lucky Onesie for my daughter for Halloween, and while the wrong item was initially sent, I have to say I was pleasantly surprised at how Amazing with a capital A the support was. They addressed my emails directly and in a timely manner. I am the biggest skeptic. -- told my wife we probably lost our money, but the opposite was true. They replaced the item; they communicated every step of the way, and it was personal. 5 stars for customer support for a mistake that - hey things happen -- but you fixed it way beyond what i expected.
Had some issues with tracking and then received the wrong one initially. But they were so kind and were able to get the right product to us before we needed it on Halloween! Customer service was top tier.
I ordered my costume a month before Halloween and it arrived 3 days after Halloween.
Super frustrating.
I had to order a different one last minute somewhere else for 3 times the price and now I am stuck with 2 of them.
This company is a scam- no matter the 4 star rating, they do not honor shipping policies that you pay extra for and to hear from customer service, I had to file a complaint with PayPal. Do NOT buy from this company.
At first there was a mistep with my order and I accidently recieved the wrong item, however the team at lucyonesie responded quickly to every inquery and rectified the situation with the utmost understanding and customer service. I recieved the correct order in time and couldn't be more pleased with the product and responses from the company. Would use again for future purchases.
So we were a little nervous about ordering these based on not knowing this company. But I must say that we are totally happy with these costumes and the delivery time was just as expected. We received a ton of compliments on our costumes. They even had finer details such as ornamental stitching that we had no idea was on the costume.
We are SO HAPPY with the onesie we bought from Lucky Onesie! We purchased a Bluie onesie for a costume and it arrived on time and it is perfect! We will definitely be purchasing more in the future.
I ordered Halloween costumes for my family. My son loves his Meowth onesie and he can’t wait to wear it for Halloween. Customer service was helpful when I had to exchange my costume for another size.
Ordered item three weeks ago. It’s still in China post system. Hasn’t made it to usps yet. They say 7-10 business days. Total lie.
They keep saying- wait, it’s coming. But they haven’t told me when. I will update from one star if it ever shows up!?
I ordered a onsie from their site and received a confirmation. Two days letter, I get an email saying they are out of stock and asking me if I would like to pick out a different onesie... no refund had occurred automatically.
I told them that, no, I did not want a different one and a refund was issued after I responded to them. It is important to note that while they emailed me two days later, I did not see the email until well over a week later. This means they were sitting on my money that entire time.
What if I did not see that email? Would they have just kept my money? That is bizarre. If I wanted a different onsie I could easily go back to their site and order the one I want. They should not wait to refund if they are out of stock as a baseline of customer service but even better if their website is actually up to date with the correct product.
Pretty concerning..
Arrived within the purchased time frame, very soft material, overall satisfied
- Date Ordered: September 27th
- Date Delivered: October 9th
- Items: Sully onesie and Snorlax onesie
- Shipping: Economic (7-10 business days) for $20
- Shipping Commentary: Honestly was pleasantly surprised by the speed of shipping given all of the mixed reviews. Economic shipping was $20 for me (I saw some varying prices in other reviews), and when looking at just business days, my items arrived within that window of 7-10 days (8 business days). I received a link to track my order in my order confirmation email, and it was just to track the package on Lucky Onesie's website, not through a third party or "scam-y" site. I will also note that my tracking number has been for/through USPS and shows that my items began in New York, not another country, so that may have impacted my experience compared to others.
- Product Commentary: The Sully onesie is SO SOFT. His face looks a bit silly but honestly most Sully onesies do, and frankly it's the softest thing I now own. The Snorlax onesie is made of different material but is equally comfortable with ample room. I am plus sized and found the sizing to be mostly accurate, though the Sully onesie is a little tighter around my chest as someone with a bra size of DD. I'm a teacher and bought these with the intention of including them in some options for my students to vote on my costume for our school's Halloween parade and am very satisfied with my experience :)
Great quality and customer service, the only reason I am giving a 4 and not a 5 is because the shipping listed on the website is not correct. I did not receive my items in 7-10 business days. After this period of time, I realized I never received a tracking number or emailed updates regarding the number, so I messaged customer service with my order confirmation. The first time they got back to me they said the order was lost, so they sent a new one out and provided me a tracking number. After another 7-10 business days I started to get worried, so I tracked it again and it had said it still hadn't shipped and had not arrived in the US. They told me it could take some time for that to update and to not worry and I will receive my order. After waiting a while I emailed them back and said I may need to cancel if this does not arrive on time for Halloween. They wrote back telling me to let them know if my order has not arrived by Oct 12th. As soon as they sent that email, I went to track my order again and it was out for delivery in my town that day, Oct. 7th. I placed my order on Sept 16th. So, it seems like when the items are in transit, they could be in the US but it isn't updated for a while. I do feel I had to stay on top of them to receive my items, but they were very prompt answering me and solving my issue. Overall, the quality of these costumes are very nice and more affordable than the garbage I would have bought at Spirit Halloween, the extra cost for shipping is worth it to me. Just make sure you order with plenty of time to spare if you need it for an event or specific day!