Lumary is a provider of high-end smart lifestyles which has specialized in making lighting technology for 20 years. With an emphasis on technology and R&D, we engineer our products with our consumers in mind and combine intelligent voice assistants and smartphone apps to ensure that we provide users with higher-quality smart home products and a more convenient experience.Top Brand in Smart Recessed LightsTop 100 Smart Lighting EnterprisesHas Applied for Over 400 Patents in Smart HomeLumary smart light, smart living, simple and joyfulPlease contact us: [email protected]
I absolutely recommend Lumarysmart ! Not only because of the quality and durability of their products but because of the amazing customer service they have ! I had an issue with my lights and after several messages they found the issue and sent a replacement right away. Then I had a second issue with my app settings and they helped me right away. I am very pleased with their service and very happy with the product. I've had the permanent lights installed in my house for 2 years now and they work perfectly fine !
Less that a year ago, we purchased 3 sets of lights. They have worked well until just recently and they quit. The company sent a detailed list, actually two different ones, for us to troubleshoot. After trying everything on the list, still no lights. Customer service was very helpful and has assured us they will send us a new power adapter. Hopefully, we'll get that in plenty of time for the holiday season.
Have had 2 pairs for almost 2 years, gardener cut onof them and got replace from customer service. Also got another 2 now the patio can look with regular lights, which light very well all the patio is a 50x50, and when party it is great it detects sound on the board or on the phone and lights by the rythm. had them in the floor and as told gardener cut 1 strip and now put them in the wall. got the other 2 to expand to bbq area Great customer service from Lumary got power supply, as it failed and the replacement the gardener cut, great service and great lights
I have had these lights for 2 years now and they have worked great. The few times I have had to contact customer service the interaction has been great. The customer service has always been prompt and courteous. In addition any replacements have been met with a little.
In addition to the outside lights I also have some of the recessed lights and just love them.
I have nothing, but good things to say and about the company and their products.
Have used dozens of their products over the years, and for the first time I had a small issue. Was pleasantly surprised to see how quickly they responded and went above and beyond to resolve my issue. I love their products and now their customer service as well. Would highly recommend Lumary. Can't go wrong here..
Troubles after almost a year and they still supported their product.
My product was working perfectly for almost a year and then it suddenly stopped working. I contacted their support via chat but we weren’t able to get them back up. The support agent was very kind and even after nearly a year, they are going to send me a replacement. They stand behind their product and this greatly appreciated. I’d give them 6 stars if I could.
Jing is absolute amazing and such a great Lumary customer support specialist. I could be happier with their services and how easy it was to reach out and communicate. I had a faulty light when installing my recessed light and sent out an email to Lumary support and Jing replied within the first 24 hours and fixed my issue with a replacement fixture. I could be happier. Thank you Jing and for your great communication! 5 Stars
Jing was very helpful and helped troubleshoot the issue with the light randomly coming on at various times during the day. I purchased a ceiling fan/light. After all attempts at trying to resolve the issue were unsuccessful Jing sent me a new replacement ceiling fan/light. Jing was very responsive all through the process. I would certainly purchase a Lumary product again.
I’ve had a couple of issues with the outdoor permanent lights I bought, but their customer service has always been willing to work with me on getting replacement parts. While I would prefer for the parts to last longer than they do, I do appreciate the fact that my service requests aren’t ignored and are responded to. I do believe the company values their customers, and given the amount of competition they face, they do strive to provide a good experience.
Purchased permanent outdoor lights, and when I finally got around to installing them nine months later I realized I needed an extension cord, but they were out of stock online. I emailed support asking when they would be back in stock and they responded the same day that they were able to find one and send it to me. As for the lights themselves, so far they work exactly as advertised and connecting them to the app took less than a minute. The app is also easy to use and intuitive.
Great customer service from Jing!
I bought and installed 4 recessed LED lights a few years back. A few weeks ago, one of the lights went bad. I emailed support and Jing was excellent in helping me to troubleshoot before offering to send me replacements. I accidentally said the wrong size, got the wrong lights and then Jing agreed to send the correct size, no questions asked.
I will continue buying the Lumary products, not just because they make great products but because of their great customer service! Thank you Jung!
Jing was Amazing‼️
I had purchased 2 sets of lights and one set stopped working less than 2 years later.. just outside of the warranty timeframe. I let Jing know I went to turn them on one day and heard a pop sound-then only 1 strand worked. I provided photos upon request to clarify the issue. Jing ran thru a few troubleshooting scenarios to validate the power adapter on one strand of lights was bad.
Jing was very happy to assist me, and clear about expectations with every email. Jing was able to provided me with a new power adapter after shipping cost was paid.
They work perfectly now and I could not be any happier☺️
I LOVE MY LUMARY LIGHTS💯
Christy H
I purchased the outdoor lights because I was impressed with all the color options and being able to assign a different color to each light. When I attempted to connect the lights to the Lumary app, I ran into difficulty connecting the app to my Wi-Fi. I reached out to Lumary's customer service and Jing was there to assist me. Jing has been with me the entire time to help troubleshoot possible ways to fix this issue. Jing sent to me replacement parts and also worked with me step by step in trying to identify what could be the problem. I am very impressed with Jing's professionalism and with the company's ability to stand behind their product.
Terrible. Customer service is non existent. Had issue with lights. Wanted me to pay shipping when it was a technical issue. They finally said they would reimburse shipping. They ended up not doing as promised. Stay away!!!
Terrible company
These are horribly inconvenient and inconsistent and even once they’re installed properly. You have to set your router to 2.4 GHz, enter the pairing stage, get on the app and organize the individual devices, get them paired properly, stop touching light switches on the wall and use only your phone which takes a long time to get used to and is not very efficient… suddenly and for no reason, one light will just stay on and unpair itself. This has happened 15 times in just my bedroom. Keep in mind there’s another 48 lights in the house that are all going through the same sorts of issues and we haven’t even started pairing the lights up with my roommates phone. I can already tell it’s gonna be a nightmare. Do not buy these lights under any circumstances.
Lights damaged and didn't work, company refused return
I ordered some lights; they arrived damaged in a box due to poor shipping, and did not match the quality as described. I tried to return them immediately and got a very poorly worded message from the company saying that they would not take returns for "non-quality returns." Their email was short and didn't even ask me more questions - "Sorry for the inconvenience! This product is not a quality issue and does not offer a return service," and they refused to talk to me afterwards. I am disputing the charge with my bank and expect it to be reversed. This company cannot be trusted.
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