Lumin

Hi Que, Thank you for leaving a review. Thank you for taking the time to share your experience with us. We’re truly sorry to hear you haven't received your order. We completely understand how disappointing this must be. Your feedback is very important to us, and we appreciate you bringing this to our attention. We’re committed to making this right. Please reach out to us directly at [email protected] so we can provide an immediate update and ensure you receive your order. Thank you for your understanding! Best, Team Lumin

Hi Zoe, Thank you for taking the time to share your honest feedback. We truly appreciate you giving our products a try. We understand your thoughts regarding the trial sizes and pricing. Our trial sets are designed to let customers experience the quality and performance of our formulations before committing to the full-size versions. Each product is carefully developed with premium ingredients, which can affect pricing compared to other brands. We appreciate you sharing your perspective, as it helps us continue to improve both our products and overall experience. Best, Team Lumin

Hi Ervin, Thank you for taking the time to share your feedback and for being a loyal Lumin customer. We’re glad to hear that you’ve enjoyed your experience with our products. We’re sorry to hear that your favorite products are no longer available. Your feedback is invaluable and will be shared with our product team, as we’re always exploring ways to improve and bring back items our customers love. In the meantime, our team would be happy to help you find alternative products within our range that can best fit your skincare needs. Please reach out to us via email or chat, and we’ll assist you personally. Thank you again for your honest feedback. Best, Team Lumin

Hi Anagbogu, Thank you so much for sharing your experience! We’re thrilled to hear that our trial kit exceeded your expectations and that you’re already noticing results. It’s wonderful to know the products are making a difference for your skin. We appreciate you giving Lumin a try! Best, Team Lumin