Lumin

Hi Ibrahim, Thank you for leaving a review. It’s wonderful to know you’ve had an exceptional experience and have seen phenomenal results. Thank you for recommending us. Best, Team Lumin

Hi Gibran, We appreciate your feedback! It’s great to know our delivery process and packaging quality have made things easy and reliable for you. Thank you for giving Lumin a try! Best, Team Lumin

Hi Reese, Thank you for sharing your feedback! We’re so glad to hear you value the transparency around our ingredients and usage guidance. We also appreciate your kind words about our packaging improvements. Thank you for giving Lumin a try! Best, Team Lumin

Hi there, We appreciate your feedback! We’re delighted to hear you loved the packaging and fragrance. Thank you for giving Lumin a try! Best, Team Lumin

Hi Kenneth, Thank you for leaving a review. We’d like to clarify that your most recent order was automatically created because your free trial subscription, which began on September 19th, renewed at the end of its 21-day trial period. Our free trial promotion is part of a renewing subscription plan, and when the trial ends, it automatically renews into a full-size product order unless the subscription is canceled beforehand. We completely understand that this may have been unexpected. While we’re unable to cancel or edit orders once they’ve been processed by our warehouse, you can still receive a full refund by following our return guidelines. Customers can also manage or cancel their subscriptions anytime through their Lumin account to prevent future renewals. If you haven't received your trial order before the renewal order was shipped, please contact our customer support team, and they'll be glad to rectify this. We truly appreciate your understanding. Best, Team Lumin

Hi Richard, Thank you for taking the time to share your feedback. We can confirm that your subscription has been successfully canceled, and no future orders will be processed. If you have any questions about your account, subscription, or past orders, our team is happy to help. You can reach us via live chat on our Support Page or by emailing us at [email protected]. Best, Team Lumin

Hi Ahmed, Thank you for leaving a review. We’re thrilled you’re loving the product! Thank you for giving Lumin a try! Best, Team Lumin

Hi Duke, Thank you so much! We’re thrilled to hear you’re loving our skincare and seeing results. Thank you for giving Lumin a try! Best, Team Lumin

Hi Alberto, Thank you for sharing your feedback. We can see you were charged for the subscription order that has been renewed as part of the trial you ordered previously. When customers register for our free trial promotion, they automatically join a subscription plan. This detail is reiterated several times throughout the checkout process. Our subscriptions are entirely flexible and can be canceled anytime during the free trial. However, we recognize that this information may sometimes be overlooked or misunderstood. Please email us at [email protected] and our customer support team would be glad to assist you. We truly appreciate your understanding! Best, Team Lumin

Hi Solomon, Thank you for your feedback! We’re glad to hear you’re enjoying our product and finding it affordable. Thank you for giving Lumin a try! Best, Team Lumin

Hi Donald, Thank you for leaving a review. Thank you so much for your feedback! We're thrilled to hear you love the Charcoal Face Wash Daily Detox and the Wrinkle Defense Serum. Thank you for giving Lumin a try! Best, Team Lumin

Hi Annmarie, Thank you for leaving a review. You can easily manage or cancel your subscription anytime through your Lumin account at luminskin.com/account. Once logged in, just click “Subscriptions”, select “View Details”, and then choose the cancellation option. You can also cancel it by chatting with us directly on our Support Page or emailing us at [email protected]. We would be happy to help. Best, Team Lumin

Hi Michael, Thank you for bringing this to our attention, and we're very sorry to hear that you're experiencing this issue. Our team here at Lumin takes this very seriously, and we want to make sure we know everything about your negative reaction. Please discontinue use of the product. A member of our team will reach out to you directly via email to provide further assistance. Thank you for your understanding! Best, Team Lumin

Hi Maliki, Thank you for leaving a review. We’re sorry that you had an unpleasant experience and that you have not received your order yet. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention. Looking into the tracking information, we can see that the courier has marked your order as delivered. Our customer support team sent you an email on October 16 regarding assistance with your order, and are waiting for you to confirm your address so we can proceed to the next step. Please email us at [email protected], and our customer support team will be glad to assist you and rectify this situation. We truly appreciate your understanding! Best, Team Lumin

Hi Neil, Thank you for leaving a review. We’re sorry to hear that your experience didn’t meet expectations. We’d love the chance to make things right and help you get the best results with your product. Please reach out to our support team at [email protected] or through our Support Page, and we’ll be happy to assist you further. We truly appreciate you giving Lumin a try. Best, Team Lumin

Hi there, Thank you for leaving a review! We’re thrilled to hear our products are making a difference and that you’re enjoying their ease of use. Thank you for giving Lumin a try! Best, Team Lumin

Hi Rick, Thank you for sharing your experience! We’re so glad your order arrived safely. We hope you’ll like our products, and please feel free to reach out if you have any questions or need guidance. We’re here to help! Thank you for giving Lumin a try! Best, Team Lumin

Hi Matt, Thank you for leaving a review. We're sorry to hear you had an unpleasant experience. Please note that our subscriptions are entirely flexible and can be canceled anytime through your Lumin account - luminskin.com/account. Once logged in, click "Subscriptions", then select "View Details" to find the cancellation button. You will be asked to complete a brief cancellation survey, and you will receive a cancellation confirmation email once your subscription cancellation is successfully processed. You can also email us at [email protected], and our customer support team would be glad to assist you. We're sorry for any inconvenience this may have caused you. Best, Team Lumin

Hi Julio, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your interaction with our customer service team didn’t meet your expectations. That’s certainly not the experience we want for any of our customers. After reviewing your case, we can see that our support team provided information about our return policy to help you obtain a full refund for your unopened order. We understand, however, that this may not have been the resolution you were hoping for, and we're sorry for any confusion or inconvenience this caused. Your feedback is valuable to us, and we truly appreciate you taking the time to bring this to our attention, and we hope you’ll consider giving us another opportunity. Best, Team Lumin

Hi Nicki, Thank you for leaving a review, and we're sorry for the negative experience you had. Based on your comment, it sounds like your subscription has renewed. When customers register for our free trial promotion, they automatically join a subscription plan. This detail is reiterated several times throughout the checkout process. Our subscriptions are entirely flexible and can be canceled anytime during the free trial. However, we recognize that this information may sometimes be overlooked or misunderstood. Please email us at [email protected], and our customer support team will be glad to assist you and rectify this situation. We truly appreciate your understanding! Best, Team Lumin