Lumin (luminskin.com) has a 3.3 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-11.
Since I started using the Lumin product, I've noticed a major change in my skin. First, with naturally oily skin, the first thing and maybe one of the most important to me was to see much more standard skin that wasn't that oily anymore. Plus, I can see much brighter and cleaner skin, all thanks to these great products.
Reply from Lumin2026-08-10
Hi Aviv - we're so glad to hear that you've noticed a major difference after using Lumin! We hope you continue using our products for years to come. Thanks for being a customer and leaving this review!
Best,
The Team at Lumin
Great products at great prices and really easy to order and luv being able to setup a subscription for extra discounts and delivery at regular intervals.
Reply from Lumin2026-08-06
Hi Todd - thanks for being a customer! We hope you continue enjoying Lumin products for years to come!
Best,
The Team at Lumin
I’ve been a subscriber for almost four years now and really got what has been advertised. As I do work on advertising industry I usually have some doubts when it comes to hyping up products and throwing really big phrases out there but Lumin products have truly delivered what they promise. The only minor issue for me are the slow-ish delivery times to Finland but that is an issue that Lumin itself can’t do nothing about so that’s that.
Reply from Lumin2026-08-03
Hi Miikka - thanks for being a Lumin customer for almost 4 years! We're so glad you enjoy using our products. Thanks for taking the time to leave a review!
Best,
The Team at Lumin
The product I use is always delivered on time. Never damaged and been ordering for over 2 years already . I have only ordered 1 product which was the charcoal scrub 10 out of 10.
Reply from Lumin2026-07-30
Hi Anthony - thanks for your review and for being a Lumin customer! We hope you continue enjoying our Charcoal Scrub Deep Detox!
Best,
The Team at Lumin
Hello i what to talk about joom I Bay a shoes now almost two months i don't have my shoes I don't have my money so please be careful about joom I don't want what happened to me happened to other i pay 180 euros I have my shoes this people are cam be careful thank you
Reply from Lumin2026-07-27
Hi Lamin - sorry to hear about your experience. It seems this review is for another company, as we don't sell shoes. For any questions, please reach out to us at [email protected].
Best,
The Team at Lumin
I have been a big fan of Lumin products, I wish if they had a local/online store in my country.
Their face wash and charcoal scrub are clear winners for me.
Highly recommended for men.
Reply from Lumin2026-07-23
Hi Sahil - thanks so much for being a customer! Glad to hear that you're a fan of our Charcoal Face Wash Daily Detox and Charcoal Scrub Deep Detox!
Best,
The Team at Lumin
I had purchased a sample set for the cost of shipping. Unbeknownst to me, 14 days from the purchase date, an automatic subscription is triggered. Even though I had received the samples a few days ago and I haven’t had an opportunity to try, the subscription is being sent. I was more than happy to pay for the sample shipment, again had I known that an automatic subscription was part of the free sample, I would have forgone. Now I have to send back the subscription set and I am out of the refund fee and discounted return item ie about $20. A bit unhanded marketing. Because of their shady marketing practices e, I will recommend everyone to stay away from Lumin.
Reply from Lumin2026-07-21
Hi Juicke - sorry to hear about your recent experience. Ordering Lumin's trial offer places customers into a recurring subscription, as this is noted at checkout. If there are any other questions that we can help answer, please feel free to contact us at [email protected].
Thanks,
The Team at Lumin
I love lumin skincare. My husband introduced it to me and I’ve loved it since. I use the face wash soap bar, it leaves my face fresh and smooth, even my pores reduced. And the moisturizer is the best, I wear it under my makeup and it gives me a smooth finish. My husband’s face is so clear and we both love it
Reply from Lumin2026-07-21
Hi Ohemaa - so glad to hear about your experience! We hope you continue using our products for years to come!
Best,
The Team at Lumin
Having been a Lumin customer since 2019, I cannot recommend their products enough. Not only are their products premium but the customer service is also first class. If you want an elite skincare routine look no further than Lumin!
Reply from Lumin2026-07-13
Hi Fintan - thank you for being a customer since 2019! So glad to hear that you are continuing to enjoy our products. We truly appreciate you!
Best,
The Team at Lumin
I ordered 3 scar sticks on the 11 April from South Africa. I still have not received my order!!! I established that it was sent here but subsequently sent back!!! I sent a message to say I would only be back in SA on the 29th May to which they replied and said noted !!! I have sent many emails to ask them to either resend the order or refund the money. They keep telling me they are investigating and will get back to me soon!! This is now 3 months !!! What is my next course of action ????
Reply from Lumin2026-07-13
Hi Beverley - sorry to hear about your experience. It seems this review is for another company as we don't sell the product you're referring to. For any questions, please contact us at [email protected].
Best,
The Team at Lumin
Afternoon,
You not leaving with much options to turn to the social media due to your reluctance and empty promises on my order. If have been asking so many times for feedback or my refund but you just ignore me. How many people have been scammed by you this way. You not taking your clients seriously but you taking there money. This is my last request on feedback regarding my refund.
Reply from Lumin2026-07-09
Hi Wilna,
We're sorry to hear about your experience and understand how frustrating this situation has been. We take concerns about billing and refunds seriously, and we'd like the opportunity to review your account and make sure your concerns have been fully addressed. Please reply to our most recent email or contact our support team with your order details so we can investigate further and provide an update as quickly as possible.
Best,
The Team at Lumin
Be careful: don't order samples, and don't give your credit card unless you actually want to buy. I ordered a simple item to try it 2 weeks ago, gave my credit card to pay for shipping, and I received an email today that my $73 "order" is on its way.
Reply from Lumin2026-07-06
Hi Daniel - sorry to hear about your experience. Lumin's trial order waives the price of the trial products and is offered at the cost of shipping. By redeeming Lumin's trial order, customers agree to the automatic enrollment of Lumin's bimonthly subscription service. Please feel free to contact us at [email protected] if you have any questions - thanks.
Best,
The Team at Lumin
They are impossible to do business with. I've been trying to get a refund for days and response is minimal. I followed their return policy on their website and I feel as though they think if they avoid responding long enough, I will move on. Product is average, does change color but leaves your face looking wet. Overall, I would pass on it entirely.
Reply from Lumin2026-07-02
Hi there - sorry to hear about your recent experience. Please email us at [email protected], and we'd be happy to assist you.
Best,
The Team at Lumin
This is an epic scale scam. I ordered a cream to treat the dark circles under my eyes. After going through all the balderdash on their website, they ended up sending me something I technically would call brown paint mixed with some lotion. Then these clowns want to put you on a monthly retainer.
Reply from Lumin2026-06-29
Hi there - sorry to hear about your recent experience. Please contact our team at [email protected], as you may be eligible for our 30-day satisfaction guarantee.
Best,
The Team at Lumin
I never subscribed to a paid subscription and they just started charging me and sending me their product which has terrible ingredients.
Reply from Lumin2026-06-25
Hi Ismail - sorry to hear about your experience. If you have any outstanding questions regarding your subscription or our products, please contact us at [email protected].
Best,
The Team at Lumin