Lumin (luminskin.com) has a 3.3 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-11.
Signed up for a 21 day FREE TRIAL and was charged $88 within a week. And when I try calling, they don't have a customer service. So you have to email them. Then, it says that you may only be eligible for a 50% refund. 10/10 do not recommend these guys. Good product, horrible company.
Reply from Lumin2026-05-19
Hi Zachary - sorry to hear about your subscription experience. If there are any outstanding questions that we can help address, please chat with us on our support page, help.luminskin.com, or email us at [email protected].
Thanks,
The Team at Lumin
The free trial was tied to an automatic subscription, which I don’t think was made sufficiently clear during checkout I was given then impression that it was possible to cancel. I cancelled the subscription before the trial shipped because I wanted to assess the product first, but this automatically cancelled the trial order itself. Support confirmed they would not resend the trial because only one redemption is allowed. Refund was processed, but the overall experience felt misleading and unnecessarily punitive.
Responding to their response: the customer services team didn’t assist they said they can’t help as this is how your system is set up, which is exactly why the above review was left. You expect people to sign up to your subscription to benefit from the trial. It’s very dishonest to claim that your customer services assisted when infact they said they can’t help
Reply from Lumin2026-05-19
Hi Ali - sorry to hear about your subscription experience, but we're glad to hear our support team was able to assist. If there are any outstanding questions that we can help address, please chat with us on our support page, help.luminskin.com, or email us at [email protected].
Thanks,
The Team at Lumin
I received my free trial package (which coated 65kr to get delivered) and did not want a subscription. Anyhow, few weeks later i recieved an email about my new order for 550kr, less than 1 minute later i took contact to Lumin and was told its not possible to cancel any orders.
Now i have to pay 211kr (almost half of the original order cost?!) to return a package.
Apparently nothing to do about it, pay up and return og pay up and keep it, doesnt add up.
I've always considered Lumin as a decent company, but not wanting to cancel orders and requiring 50% of package cost in return has definitely changed my mind.
Never shopping here again.
Reply from Lumin2026-05-19
Hi there - sorry to hear about your subscription experience. If there are any outstanding questions that we can help answer, please email us at [email protected].
Thanks,
The Team at Lumin
Quality products and items are always delivered as expected. Nothing negative to report on any of the products I purchased as follows: I purchased / used the LED eye mask before the dragon blood was introduced. But when I started using the dragons blood serum with the mask - I feel its noticeably working better on eye dark areas. Tip 1. Buy a pack of mini alcohol wipes in the pharmacy - they are cheap and great for cleaning the LED mask after every use. Tip 2. The skin exfoliation scrub also exfoliates your fingers as you massage your face. Hard to tell if the exfoliation results are from your hand skin or face skin. I use max 2 fingers ✌️ or a surgical glove. Tip 3. The dark circle cream correction does exactly what it says and I found it to be another great product in busy weeks when my eyes look I haven't slept in days (or I missed a few days of skin care routine). Finally, Special Offers appear regular which is great. I choose to buy as I'm close to running out rather than signing up for regular delivery but that is just a personal preference.
Reply from Lumin2026-05-14
Hi there - thank you for being a Lumin customer! Awesome to hear you're enjoying our products. We truly appreciate your feedback!
Best,
The Team at Lumin
Not scam. I have been on their subscription for a few years. Products are great and the reasons to give 4 rather than 5 stars is 1) delivery to the UK take a while, 2) they don't remind you when your subscription order is about to be shipped in case you need to change it and 3) price is high, but I have been using it for years now.
One of my orders got shipped to an old address. I was immediately offered a replacement order. Great service.
Reply from Lumin2026-05-14
Hi Alexander - thank you for being a long-time Lumin customer! So glad to hear you continue enjoying our products and appreciate our customer support team. We hope you continue enjoying Lumin for many more years!
Best,
The Team at Lumin
Don't buy if you are just buying samples to try. They sign you up for a subscription without informing or notifying clearly. Then make it difficult to cancel.
I used a disposable virtual card so I was lucky. They tried to debit £83 after a week.
Reply from Lumin2026-05-11
Hi Awais - sorry to hear about your recent experience. Lumin offers a 14-day free trial, where customers are free to cancel anytime before their first full sized subscription renewal order. If you have any other questions, please feel free to reach out to us at [email protected].
Thanks,
The Team at Lumin
Hi there - sorry to hear about your experience. Please contact us at [email protected], and we'd be happy to help resolve this for you.
Best,
The Team at Lumin
THEY ARE A SCAM DO NOT ORDER FROM THEM THEY SCAMMED ME AND MY MOM ITS ALL FAKE we placed an order march 23 it is now may 4 n we have yet to receive our purchase
Reply from Lumin2026-05-06
Hi there - sorry to hear about your experience. Please contact us at [email protected], and we'd be happy to help look into this for you.
Best,
The Team at Lumin
The little jws
The little jws have sent an email as a reminder to cancel your free trial 3 days before it renews. However, no further email after that has followed which is a very legal, but tricky and sneaky practice!
Reply from Lumin2026-05-06
Hi there - sorry to hear about your experience. If you still need assistance or have questions, please contact us at [email protected].
Best,
The Team at Lumin
I have received my order and I done email and nobody have responded. I’m starting to think that it was a scam. The delivery haven’t updated and I did an order April 15 and we are in may and still haven received anything or any update about my order.
Reply from Lumin2026-05-06
Hi there - sorry to hear about your experience. Please contact us at [email protected], and we'd be happy to help look into this for you.
Best,
The Team at Lumin
Hi Ian - so sorry to hear about your recent experience. Please reach out to us at [email protected], and our team would be more than happy to resolve this for you.
Best,
The Team at Lumin
Tried to use Lumen’s sample offer to introduce it to a colleague and was told I was ineligible because I had used it previously, even though this was not for personal use.
Customer service was inconsistent and unhelpful, with repeated hand-offs and no clear resolution. The £6 was eventually refunded, but the process was frustrating and poorly handled.
I shared the experience with colleagues at Clinique in London, where support was far more straightforward and professional.
This review is about customer service and communication, which in this case fell well below expectations.
Reply from Lumin2026-04-23
Hi there - thanks for taking the time to share your experience with us - we’re sorry to hear the process felt frustrating.
Our free trial offer is limited to one redemption per customer, which is why you weren’t able to access it again, even if it was intended for someone else. If a colleague is interested in trying Lumin, they’re absolutely welcome to sign up directly to receive their own offer.
Best,
The Team at Lumin
This is definitely a top notch company! My request was handled promptly and efficiently without having to plead back on forth like with most online companies that just wish to hold your money and don't care about future business. Lumin excels! Also their products are fantastic!
Reply from Lumin2026-04-23
Hi Mark - thanks for your feedback! Glad you find our products fantastic and that we were able to provide a stellar support experience!
Best,
The Team at Lumin
Failed to abide by my right to void the transaction authorization of the payment as it was still pending on my statements even though order has not even shipped at the time of writing this. Disregarded my request completely and closed the support ticket without any conclusion to the situation. Do not think about buying any free trials with this company as they will deceive you into purchasing a subscription you will be oblivious to and make it impossible to get a direct cancellation or refund through them. I have no choice but to go to my bank about this as they won’t respond to my emails as the ticket is “closed” conveniently allowing the order to be shipped in time. Terrible customer service.
Reply from Lumin2026-04-23
Hi Daniel - sorry to hear about your recent experience.
Lumin's subscription terms are shown during checkout, including the free trial offer, which enrolls you in a recurring subscription. We understand this may have been frustrating, and we appreciate your feedback on the support experience.
If you still need help with your subscription, please feel free to contact us at [email protected].
Best,
The Team at Lumin
I ordered a product from Lumin. Got several emails offering other products which I didn't want nor need.
Eventually 'Sarah' stopped sending emails but I've never received my original offer. Requested cancellation plus refund, as tracking stated 'unavailable'.
Refused after 3 requests, including the 'couldn't be found' message from tracking.
Lumin is not a company I could possibly recommend.
Reply from Lumin2026-04-16
Hi Frances - sorry to hear about your experience. Please email us at [email protected], and we'd be happy to help you.
Best,
The Team at Lumin
Would give Zero stars if I could. this company makes it impossible to get your money back and returns on purpose. crappy product do not buy from them
Reply from Lumin2026-04-16
Hi Daniel - we’re sorry to hear about your experience—that’s not the experience we want anyone to have. We aim to make our return and refund process as straightforward as possible, and we’d like the chance to look into what may have gone wrong here. Please email us at [email protected] so we can review and see how we can help.
Best,
The Team at Lumin
DO NOT ORDER FROM THIS CRAP HOLE
PLACE! I ORDERED OVER A MONTH AGO AND HAVE RECEIVED NOTHING!!! I HAVE PROOF OF PAYMENT ALSO HAVE EMAILED THEM A DOZEN TIMES!!!!! ITS A SCAM.
Reply from Lumin2026-04-14
Hi Heidi - sorry to hear about your recent experience. Please email us at [email protected] as we'd be happy to resolve any issues you may be experiencing.
Best,
The Team at Lumin
