Thank you for sharing your feedback, Dani.
We understand how frustrating it can be to have your plans disrupted, especially during an important launch.
To protect deliverability for all customers, MailerLite only supports permission-based email marketing and reviews accounts to ensure they comply with our policies. In some cases, accounts may be suspended or terminated if the intended sending activity doesn't meet these requirements.
If you would like more information about the outcome of the review, please contact our Support team and we'll be happy to assist.
Thanks for sharing your experience. We're sorry to hear MailerLite didn't deliver the results you were hoping for.
While open rates are one indicator of performance, engagement and conversions can be influenced by many factors, including audience quality, email content, sender reputation, and mailbox filtering. Deliverability in particular is highly dependent on sender-specific factors, so we'd be happy to take a closer look at your setup and campaign performance.
We couldn't find any recent conversations with our Support team based on the details available to us, so if you're open to it, please reach out. Our team would be glad to review your account and help identify any opportunities to improve your results.
Hi Larreth, we’re sorry to hear about your experience.
After a review of your account during our compliance and content checks, we determined that the content did not meet our Terms of Use. For this reason, the account was terminated in accordance with our policies.
We understand this was frustrating, especially after the time you invested in setting things up, but we wish you all the best with your future projects.
Hi Ed, account reviews are based on a range of compliance factors and not solely on spam complaint rates. After reviewing the account activity, our team determined that it did not meet our compliance requirements, which led to the account termination.
We understand this outcome may have been frustrating, but our policies are designed to help maintain a safe platform and strong deliverability standards for all customers.
We appreciate you taking the time to share your feedback and wish you all the best with your future projects.
Hi Liz, thank you so much for the kind words! 😊 We're so happy to hear you're enjoying the platform and making the most of its features.
And you're absolutely right, helping our customers succeed is what we're here for 💚
Hi John, what a lovely compliment, thank you! We're so glad Kiks made you feel genuinely supported and not just like another ticket in the queue.
Thanks again for taking the time to share your experience 💚
Hi Lorenzo. Following a review of your account activity, our team determined that it did not comply with our Terms of Use due to mailing practices identified as cold emailing. Account reviews are based on a range of compliance factors and are not solely determined by the number of emails sent.
If you are still awaiting a response regarding your case, our team will continue assisting you through the support ticket.
We wish you all the best with your future projects.
Wow Kyle, almost a decade with MailerLite! Thank you for your trust and support over the years. 🥹
It means a lot to hear that our tools and support continue to stand out for you after all this time. Feedback like this reminds us why we do what we do.
We're grateful to have you as part of the MailerLite community and appreciate your recommendation more than you know 💚
Hi Sirma, thank you so much for the kind words! 😊
We completely agree, good support matters, especially when you need help quickly. We're super happy to hear Betânia was able to get things sorted for you so fast, and it means even more knowing this wasn't your first positive experience with our team.
Thanks for being part of the MailerLite community 💚
Thank you so much for the thoughtful review! 😊
We love hearing that MailerLite feels intuitive and approachable, while still giving you the tools you need to create campaigns and automations with confidence. That's exactly the experience we strive for!
Hi Paul, account decisions are never made without review. In cases where an account is closed, the decision is based on our compliance processes and whether the account meets our Terms of Use.
We understand this may have been frustrating, and we appreciate you taking the time to share your feedback, including your comments about the signup experience. We wish you all the best with your future projects.
