Matsato（matsato.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 203 条用户评价，属于家居与园艺分类，口碑良好。81% 的评价为 4 星及以上，11% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
Hello, Thank you so much for your 5-star review and for sharing your positive experience. We are very pleased to hear that you are happy with your Matsato kitchen knife and hope it continues to serve you well for a long time. Matsato Support Team
Hi Burt, Thank you so much for your 5-star review and your kind words. We’re very happy to hear that we delivered what we promised. Your feedback means a lot to us. Matsato Support Team
我的刀被留在人行道附近的院子里，就像他们希望有人来拿走我所有的送货都留在我的门廊上而不是人行道附近
Hi Gregory, I wanted to follow up regarding your review, as I previously reached out to you privately in the hope of discussing your concerns and finding a way to help. Since I haven't heard back, I wanted to let you know that my offer to assist remains open. I still genuinely want to better understand what happened and work with you toward a resolution if you're willing. If it's convenient, please contact me directly through https://get-matsato.com/contact-2 and use the subject line Trustpilot Matsato. When you reach out, please reference this review so I can locate your case quickly and personally continue assisting you. Your feedback remains important to me, and I'd welcome the opportunity to continue our conversation whenever you're ready. Best regards, Joyce Torres Matsato Customer Care Manager
对刀很满意
Hi John, Thank you so much for your 5-star review! We’re really glad to hear that you’re pleased with your knife. Your feedback means a lot to us and motivates our team to keep delivering quality products. Thank you for choosing Matsato. Matsato Support Team
Hello, Thank you so much for your 5-star review! We’re delighted to hear that you were happy with our prompt service and packaging. Feedback like yours means a lot to us and motivates our team. Thank you for choosing Matsato. Matsato Support Team
Hello Randolph, I wanted to follow up regarding your review, as I previously reached out to you privately in the hope of discussing your concerns and finding a way to help. Since I haven't heard back, I wanted to let you know that my offer to assist remains open. I still genuinely want to better understand what happened and work with you toward a resolution if you're willing. If it's convenient, please contact me directly through https://get-matsato.com/contact-2 and use the subject line Trustpilot Matsato. When you reach out, please reference this review so I can locate your case quickly and personally continue assisting you. Your feedback remains important to me, and I'd welcome the opportunity to continue our conversation whenever you're ready. Best regards, Joyce Torres Matsato Customer Care Manager
很棒的产品，强烈推荐它。 很棒的客户支持！发货和海关控制有问题，他们处理得很好
Hello Jawad, Thank you so much for taking the time to share your experience! I’m thrilled to hear that you loved the product and that our customer support team was able to assist you effectively. It’s always our goal to provide the best service possible, even when challenges arise. If you have any other questions or need further assistance, please feel free to reach out anytime. I’m here to help and want to ensure you continue to have a positive experience with us. Thanks again for your feedback, and I hope you have a fantastic day! Best regards, Joyce Torres Matsato Customer Care Manager
Hello Luarna, Thank you so much for your 5-star review and for highlighting the product quality. We truly appreciate you taking the time to share your positive experience with Matsato. Matsato Support Team
一把好刀，但和广告上的完全不一样。毫不奇怪，一周后我收到一封电子邮件，向我提供了价值 30 英镑的石头来磨刀。
Hello, Thank you for sharing your feedback. We are sorry to hear that the knife did not meet your expectations compared to the advert and that you were disappointed by the follow-up email about the sharpening stone. We understand how this can be frustrating. We are already looking into your case and will get back to you as soon as possible. Thank you for your patience and for giving us the opportunity to address this. Matsato Support Team
几天前收到这把刀，到目前为止……已经达到了所声称的效果。它很锋利..切丁时..不要挡住你的手指..否则它会成为你沙拉的一部分..！...
Hello Stephen, Thank you so much for your 5-star review and for sharing your experience with your new knife. We’re really glad to hear it’s living up to expectations and performing as claimed. And you’re absolutely right – with a sharp knife, keeping those fingers clear is essential! If you ever have any questions about caring for your knife or your experience changes over time, feel free to let us know. Matsato Support Team
订单和交货都很顺利。 对刀子很满意。
Hello Pierre-Emmanuel, Thank you for your kind review and for taking the time to share your experience. We’re glad to hear that your order and delivery went well and that you’re happy with your knives. We truly appreciate your support. Matsato Support Team
这把刀很完美，我对此表示怀疑，因为你会想象所有真正漂亮的刀通常都会花费超过 100 美元，但有了折扣，这真是令人难以置信，我正在切土豆，我不知道如何描述它，我在 10 分钟内切了一整袋，刀太锋利了，我割破了我的手指，甚至没有注意到，直到土豆汁开始燃烧我手上的伤口，它没有割伤我，只是将皮分开了。
Hi Chloe, Thank you so much for sharing this wonderful review and for taking the time to describe your experience in such detail. We’re really glad to hear that you’re enjoying your knife and that it performs so well for you. At the same time, we’re sorry to hear about the cut on your finger and hope it is healing well. Our knives are extremely sharp, so please do take extra care when using them. We truly appreciate your trust in Matsato and your positive feedback about the value and quality. Matsato Support Team
快速运输，但更重要的是高质量的工具。顺便说一句，对于普通人来说太锋利了。
Hello Thomas, Thank you for your 5-star review! We’re glad to hear that your order arrived quickly and that you’re happy with the quality of the tool. Your comment about it being “way too sharp” made us smile – we always aim for professional-level sharpness, but we do recommend careful handling and proper storage for safety. Thank you again for taking the time to share your feedback. Matsato Support Team
性能很棒 价格合理 很划算
Hi Eddie, Thank you so much for your 5-star review! We’re really glad to hear that you’re happy with the performance and find the price reasonable – it means a lot to us that you see it as a great deal. Thank you for choosing Matsato. Matsato Support Team
从一开始，整个过程就非常简单。考虑到这些刀的制作精良，价格非常优惠。我预计它们会更贵。从盒子里出来后，我做了旧的切片测试，刀子穿过它，就像我在切割空气一样。对该产品的质量非常满意。
Hello Shawn, Thank you so much for your wonderful 5-star review. We’re delighted to hear that you found the whole process easy and that you’re impressed with the quality and sharpness of your knives, especially right out of the box. It’s great to know the product exceeded your expectations in both performance and price. Your feedback means a lot to us. Matsato Support Team
快速交货，产品如描述
Hello, Thank you for your 5-star review and for sharing your feedback. We’re glad to hear that your order was delivered quickly and that the product matched the description. Your support means a lot to us. Matsato Support Team
Hello Eddie, Thank you so much for your 5-star review. We’re happy to hear that you found our service quick and reliable. Your positive feedback means a lot to us. Best regards, Matsato Support Team
Hi Cathie, Thank you so much for your 5-star review and your kind words. We’re delighted to hear that everything was smooth sailing for you. We really appreciate you taking the time to share your experience with Matsato. Matsato Support Team
总的来说是一次很棒的经历。优秀的产品。按预期发货并到达。谢谢
Hi Jackie, Thank you so much for your 5-star review and your kind words. We’re really happy to hear that you had a great experience and that your order arrived as expected. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team
到目前为止，整个过程很顺利，我买的刀的质量非常高。交货非常快。
Hello Mike, Thank you so much for your 5-star review. We’re delighted to hear that the whole process has been smooth for you, that you’re happy with the high quality of your knife, and that the delivery was very quick. Feedback like yours means a lot to us. We truly appreciate you taking the time to share your experience. Matsato Support Team
共 203 条符合条件的评价