Matsato

Hello Yvonne, Thank you so much for your wonderful review and for choosing one of our knives as a birthday gift for your son. We are really happy to hear that he is pleased with it and that it’s performing so well. We are sorry to hear about the issue with the leather pouch from the other company – that’s a very frustrating situation. Thank you again for sharing your experience and for your kind words. Matsato Support Team

Hello David, Thank you so much for your 5-star review and your kind words about the knife. We’re really glad to hear that you’re enjoying it. If you ever have any questions or need assistance in the future, we’re here to help. Matsato Support Team

Hello James, Thank you so much for your fantastic 5-star review. We’re delighted to hear that you’re enjoying your knife and that it’s performing so well for trimming briskets. Your note about exercising caution due to its sharpness is very important and much appreciated. Thank you for choosing Matsato and for sharing your experience. Matsato Support Team

Hello Geoffrey, Thank you so much for your fantastic 5-star review and for sharing your experience with our kitchen and grilling knives. We’re delighted to hear that you’re enjoying both the quality of the knives and our maintenance accessories, as well as the discounts on selected items. Feedback like yours means a lot to us and to the whole Matsato team. Thank you again for your support and for choosing Matsato. Matsato Support Team

Hello Robert, Thank you for your review and for sharing your experience. We’re glad to hear that the knife works great, but we’re sorry it took longer to arrive than you expected. We are looking into what may have caused the delay and will get back to you as soon as possible if we need any further information. Please keep an eye on your email for any updates from us. We truly appreciate your patience and your feedback. Matsato Support Team

Hi pam, Thank you so much for your 5-star review and for sharing your experience. We’re glad to hear that your order arrived as promised, and we truly appreciate you taking the time to let us know. Matsato Support Team

Hello Edward, Thank you so much for your wonderful 5-star review. We’re delighted to hear that you’re enjoying your knives and that they’ve made prepping veggies easier and more enjoyable. It’s great to know that the product lived up to your expectations and that you would recommend us to your friends. We truly appreciate your support. Matsato Support Team

Hello José, Thank you for your review and for sharing your experience. We’re glad to hear that you like the knife, but we’re sorry that the delivery took longer than expected. We are investigating the details of your case and will get back to you as soon as possible. Please keep an eye on your email for any updates or for any information we might need along the way. We genuinely appreciate your patience and feedback. Matsato Support Team

Hello Robert, Thank you so much for your 5-star review and for sharing your experience with us. We’re happy to hear that your order arrived earlier than expected and that it was exactly as promoted. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team

Hello Thomas, Thank you for your review and for sharing your experience. We are sorry to hear that you did not receive a shipment notice or tracking number and that you had to call us to obtain this information. This is not the smooth experience we want for our customers. We are investigating what went wrong in this case and will get back to you as soon as possible. Please keep an eye on your email for any updates or for any information we might need along the way. Thank you for your feedback and for giving us the opportunity to improve. Matsato Support Team

Hello Glenn, Thank you so much for your 5-star review and for sharing your experience with us. We’re very happy to hear everything went smoothly and there were no problems at all. Matsato Support Team

Hello Darren, Thank you so much for your wonderful review and for choosing Matsato for your family. We’re delighted to hear that you love the knives and that your daughter is enjoying hers as well. Your support and trust mean a lot to us, and we truly appreciate you sharing your experience. Matsato Support Team

Hello Charles, Thank you so much for your 5-star review! We’re delighted to hear that you had no problems with the website and that you love your knife. Your positive feedback means a lot to us. Matsato Support Team

Hello Stephen, Thank you so much for your 5-star review and your kind words! We’re delighted to hear that you’re enjoying your knife and that it feels good and secure in your hand. We also appreciate your note about how sharp it is – that’s exactly what we aim for, but it’s always important to handle it with care, just as you mentioned. Thank you for choosing Matsato and for taking the time to share your experience. Matsato Support Team

Hello Keith, Thank you for sharing your feedback and for your 4-star review. We’re glad to hear that the knife looks exceptional, and we appreciate you pointing out your concerns about the different company name on your Visa charge and the number of follow-up calls. Your comments are very valuable and will be shared internally so we can improve our communication and overall customer experience. If you have any further questions or concerns, please don’t hesitate to let us know. Matsato Support Team

Hello Shon, Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to receive a product that did not meet your expectations and to feel disappointed with the support you received during the resolution process. We appreciate you sharing your concerns and regret that your experience left you with this impression. We have made our best efforts to reach out to you regarding your concern through Trustpilot, but we have not received a response. If you would still like to discuss your experience or need further assistance, please contact us directly through https://matsato.com/contact so we can privately review your case and work toward a resolution. When reaching out, please use the subject line: Trustpilot - Matsato. Kindly reference your Trustpilot review so we can quickly locate your case and continue assisting you. Thank you for taking the time to share your feedback. We would appreciate the opportunity to address your concerns whenever you are ready. Matsato Support Team

Hello Tim, Thank you for taking the time to share your feedback and for your 4-star review. We’re glad to hear you find the knife better than store-bought options, but we’re sorry it did not feel as sharp as you expected based on the advertisement. We take comments like yours seriously, as they help us improve both our products and how we present them. If your review is not linked to an order, please provide your order information (email, order ID, or name) so we can look into this further for you. Matsato Support Team

Hello Larry, We apologize for the inconvenience and that the knife did not meet your expectations. We are already investigating the details of your case and will get back to you as soon as possible. Thank you for your patience. Matsato Support Team

Hi John, Thank you so much for your 5-star review! We’re glad to hear you’re happy with the quality and price, and that you’re getting great use out of our product. We really appreciate you taking the time to share your experience. Matsato Support Team

Hello Deborah, Thank you so much for your 5-star review and for sharing that you like them! We truly appreciate your support and are glad to hear you had a great experience with Matsato. Best regards, Matsato Support Team