Maxfree® Official | Portable Monitor for Laptop. Maxfree is developing portable monitor for laptop to expand your creativity beyond the bounds of one single screen. The laptop screen extender designed for boosted productivity. We aims to redefine work-life balance while embracing the freedom of a mobile lifestyle.
So far, so good! At first I thought there was an issue and that the monitor didn't work. I reached out the customer service and they responded right away during their business hours (my contact to them was on the weekend). I appreciated their support and the monitor has been a heaven-send for my work productivity!
The monitors were shipped on time and arrived is excellent condition. I am using them oon my MACbook Pro 15". I should have gotten the next size up but the 14" monitors are an awesome addition for setting up while traveling. The setup was very easy (after you read the instrutions).
first of all there is not a customer service number anywhere so when you need trouble shooting it does not work instead of emailing all of the time, one person does not have the time to sit around and wait on am email
Maxfree 回复2024-01-12
Dear Rob, our after-sales team has connected with you on Jan. 11, and still not get replied. Kindly check.
This product is very useful for my job. The silver color I ordered matched well with my silver laptop. The screens show a clear picture. Very glad I purchased this.
Product was beyond expectations! Was happy to see the included case and variety of difficult to find cables, such as HDMI to USB C. Display was well-made and met specifications. Tested thoroughly on different devices (phones, laptops, consoles, etc) and it worked every time. Super solid device!
MAXFREE IS NOT HASSLE-FREE. After being told the Maxfree 2 was "perfectly compatible with [my] laptop" and it was not, I was recommended to purchase a $40 accessory from Amazon they would not provide me with. They were able to give me a refund equal to the part I had to expense, but since it has been over two weeks and Amazon has not shipped the recommended accessory, I still can't use my Maxfree 2, or even determine if it is workable. Very disappointing experience, considering the extensive discussion I had with their staff via emails prior to making my purchase; hoping to ensure everything went well. :-(
Items was supposed to be delivered 7days ago. The response to my question where is package and can they expedite another one because was leaving out of town and needed for presentation. I could of order from Amazon same item. My question got ignored and I still don't have the monitor screens. Thought they would have a better policy to fix the situation or service recovery, but nothing so far.
Maxfree 回复2023-12-06
As said in the email, we spoke with logistics and they have expedited shipping. Logistic shows it will be delivered Wednesday 12/6/23 by end of day Estimated between 9:45 AM - 1:45 PM.
dear sirs!!
as per now!
at this time!!
so far!!
your company has not!!
notify me!!
of any, delivery, or schedule to be deliver! not even
who did,
nor who will deliver!!
my parcel!!
Maxfree 回复2023-11-30
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you have experienced. The FedEx shows it was delivered on Tuesday
11/21/23 at 6:33 PM.
To address the issue:
1. Check with neighbors or friends.
2. Review security camera footage if there is.
3. Report to local FedEx and provide us the case ID.
4. Report the incident to the local police and share the case number with us.
In the event that FedEx acknowledges the package as lost and issues a case ID, we are committed to promptly sending you a replacement monitor.
We've also reached out via email ([email protected]) for more details to expedite resolution. Your prompt response would be appreciated.
Terrible customer service. When you ask for return even within the first week of receiving the item, they don’t respond. The process of returns require a fee and in addition a time limit and approval from the company. How can you even return if they don’t respond?
Maxfree 回复2023-11-30
We deeply apologize for any inconvenience caused, and we appreciate your patience. Every email is taken seriously, and we're sincerely sorry for any delays in our responses.
To initiate your return, kindly contact our support team at [email protected], outlining the reasons for your return. If there is quality issues, rest assured that you are eligible for a free return or exchange with one year warranty.