Mechdiy

We’re very sorry for the confusion caused by the product version difference. The console shell had a factory batch update, which resulted in a different battery cover design than the one shown on some product images. We completely understand the customer’s disappointment and have already provided a full refund to resolve the issue. We are now updating the product photos and descriptions to avoid similar misunderstandings in the future. Thank you for the feedback — we truly appreciate it.

Thank you for your kind review! We always provide prompt email support for all customers. Feel free to contact us anytime via email if you need further assistance.

Sorry for the wait. Tracking shows an update on Apr 28, so transit may be slow. Please share your order/tracking number and we’ll push the carrier; once resolved, we’d appreciate it if you could update/remove the 1-star review. Thank you.

Thank you so much for your amazing support and repeated purchase! We’re thrilled to hear you had a great shopping experience with Mechdiy. It’s our pleasure to help you solve any product issues in a timely manner. Our team always tries our best to offer friendly and professional support. Highly appreciate your recommendation! Looking forward to serving you again soon.

Hello, We apologize for the unpleasant shopping experience. We will contact the relevant personnel immediately to understand the situation and resolve the issue for you.

Dear, Hello, we are very sorry for the unpleasant shopping experience. We investigated the issue you raised immediately after seeing your review. We learned that the black version of the AYANEO Pocket ACE you purchased was out of stock due to discontinuation. Our customer service staff sent you multiple emails asking if you could exchange it for the white version (other versions were also out of stock), but you did not reply. Our staff, fearing you would be anxious, shipped you the white version directly. We subsequently negotiated a partial refund with you, allowing you to keep the device, but you did not accept this offer. Regarding your claim that we were unwilling to arrange a return and refund, we do not agree to this. From the moment you rejected the initial offer and requested a return and refund, we provided you with a return address (and informed you that we were willing to bear the return shipping costs). Furthermore, we noticed that you also raised a dispute on PayPal, and we provided you with the same solution of return and refund as previously communicated. Therefore, we do not agree with your claim that we refused to arrange a return and refund. If you require a return and refund, please return the package as previously communicated. Once we receive the returned package and confirm the product quality is satisfactory, we will arrange your refund immediately. We sincerely apologize for any inconvenience caused by our staff's error. I have seriously criticized the staff member for their unauthorized actions, and the staff member has also asked me to apologize to you. We apologize again and hope for your understanding.

Dear customer, Hello, we sincerely apologize for the unpleasant shopping experience. We need to clarify that we will not ship used products to you, as every machine is brand new from the factory, and we do not resell used machines. Regarding the issue you raised, we have already contacted our staff to reach you and provide a solution. We apologize again for any inconvenience caused.

Dear, Thank you very much for your appreciation of our products and services, and for your suggestions on how to improve our website. Regarding the frequency of marketing emails, we send them to ensure our customers and retro gaming enthusiasts are the first to know about the latest discounts and news. Therefore, the frequency may sometimes be higher than ideal, and we appreciate your understanding. However, we have taken your feedback into account and will make improvements in the future.