Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time.Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console.We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and secure packaging of their retro gaming devices, noting that items arrive safely, look amazing, and stay on schedule. People also highlight the responsive customer service team, which quickly resolves technical faults, replaces damaged parts, and happily answers pre-purchase questions.
However, some customers also noted occasional issues with long delivery times or receiving faulty items that required extra effort to resolve properly. A few other people also felt that customer support was unhelpful when handling returns, issuing refunds, and dealing with incorrect product orders.
Quick Delivery, But Listings and Returns Need Work – Stick to Amazon for Peace of Mind
The good: The company shipped the product very fast, and their customer service is pretty responsive. I ended up with a $10 gift card that I may or may not end up using.
The bad: I checked, and double-checked that I was not just ordering an SD card, and wouldn't you know it—I ended up with just an SD card. I ended up with two confusing email confirmations: one showed the console as expected, but the other mimicked it—until you spotted the fine print in light gray text revealing it was just the SD card.
I don't know why they even sell just SD cards without the console, but I suspect it's a way to capture extra sales from buyers who might accidentally select the standalone option instead of the bundle. With return shipping costs ($20USD) nearly matching the item's price, those low-cost cards probably end up staying put, padding the margins nicely. Either way, it's frustrating—I'm not sure why anyone would pay $30USD for a 64GB SD card that comes pre-loaded with an OS you can download for free.
In conclusion: If you are a US-based buyer, you are better off just ordering from Amazon. You'll have it in 2 days, and if something is wrong you send it back. No sweat. I will likely not purchase from these guys again unless I literally can't find the item from a US seller. I want to give them a higher review, but I am just really not pleased with how this played out.
Mechdiy 回复2025-10-08
Hello,
First of all, we're deeply sorry for the inconvenience you experienced.
After receiving your feedback, we contacted customer service and learned that you only ordered one SD card (the console has been discontinued, and the ordering options clearly indicated SD card only). Therefore, we only shipped you one SD card. We hope you understand.
Also, thank you very much for your suggestions. We will incorporate them and make improvements to ensure a clearer and smoother shopping experience for our customers.
Once again, we apologize for the inconvenience.
I accidentally ordered the wrong glass screen protectors for the devices I ordered. They emailed me right away noticing the difference in screen protectors vs devices I ordered. And asked if this was a mistake or was the order correct. Thanks too them I will receive the correct screen protectors for the devices I ordered. I did order the wrong one's! This is great customer service!
I only bought one SD card, the delivery was fast, I received an email with all the instructions about taxes for my country and the package was declared with a lower value than I bought it, so I paid less tax than I should have which was very good.
Excellent experience! I received the Trimiu Pro within a week. The product worked right out of the box, and the front end system is excellent. All the buttons and joysticks are high quality.
I had my RG34XX SP dying on me outside the 30 days free return policy.
After a quick back and forth with tech support, they offered to send me a new one. I only had to pay for the shipping.
Great guys.
Great customer service experience and excellent product and communication throughout the ordering process of the Brick Hammer! Lovely device and would purchase from again!
Everything was delivered in perfect conditions and faster than expected. No bad Suprises. The discounts were great for the product I got (Trimui smart pro). Definitely recommend buying in this store.
Absolute scam! Purchased a gaming console fully advertised as a console and received a memory card. Your "trust" is helping perpetuate these scams in turn being scam yourself. Thanks for nothing
Mechdiy 回复2025-09-05
Dear Sir,
Hello, sir. First of all, we apologize for the unpleasant shopping experience you've had, and for leaving a negative impression of our company.
Secondly, we immediately checked your order information after receiving your feedback and found that our backend shows that you ordered an SD card from our website (you ordered the "SD card only" option), not a game console (we have already sent your order details to your email). If you have any questions about your order, please check the order details we sent you against your order history.
Finally, we apologize again for this. If you have any further questions, please contact us and we will be happy to help you resolve your issue.
I turned to Mechdiy to purchase several consoles. The service has always been excellent and prompt, but after purchasing the Ambernic RG 557, they really outdid themselves. Unfortunately, the console had several issues. Once I reported the problem, they immediately helped me resolve it, and then (once they realized it couldn't be resolved) they sent me a completely new console.
Excellent as always.
Had trouble with delivery company so they sent me another Miyoo Mini for free. It arrived very quickly in perfect condition. Great customer service, great products
Wonderful customer service! Quick shipping! Quality game consoles! Bought my boyfriend a game console for his bday and he loved it and so did I so I got myself one. Shipping and delivery was faster than expected too considering the distance!
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