Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time.Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console.We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and secure packaging of their retro gaming devices, noting that items arrive safely, look amazing, and stay on schedule. People also highlight the responsive customer service team, which quickly resolves technical faults, replaces damaged parts, and happily answers pre-purchase questions.
However, some customers also noted occasional issues with long delivery times or receiving faulty items that required extra effort to resolve properly. A few other people also felt that customer support was unhelpful when handling returns, issuing refunds, and dealing with incorrect product orders.
I was a hassle of a customer but they were amazing 😻
I was a hassle of a customer requesting multiple changes after already getting my request for an extra item since i forgot my coupon code and they not only made the changes but but i changes it again to a Pikachu theme they came through and i was really concerned. They answered all my questions and were very respectful im so impressed with the final product i had a custom metal miyoo mini v4. Im in love and if they launch a miyoo mini flip metal ill get that too! 😆😁😀👍💖😎 Shipping was a bit slow but its from China and prices were reasonable for a from scratch product!
The delivery took a while to arrive due to the courier chosen by their logistics provider, which they couldn't control. Despite the delay, they kept me updated, which I appreciated but I hope they can request their logistics team to avoid using Aramex in the future—they were a disaster!
Mechdiy 回复2025-05-29
Hello,
our points system is not a scam. At the beginning, we didn't set it up properly, so the points couldn't be used with discounts. It has been fixed now, please check again, thank you. We apologize for any inconvenience caused and will continue to improve our system. Thank you.
I purchased a TrimUi Brick with customised coloured buttons from Mechdiy with crossmix/surwish OS with the 256gb SD card. I am blown away by the graphics of this thing, as well as the operating systems and the collection of games available. There's easily 40,000 games from any device up until PS1. Being able to play Pokemon stadium on this thing is just so cool.
I'm also giving 5 stars because I went a bit rogue myself by adding a new app to the device which caused a few issues (I have no idea about this stuff) I emailed support at Mechdiy and I had a response very quickly with clear instructions how to fix it.
These guys are Incredibly skilled and very helpful. I may even end up buying a second device from them just for fun.
Mechdiy is the best website to buy your Retro Handheld Consoles!!
I have bought a few times from Mechdiy. The service it’s excellent. Fast shipping, costumer service is quick and good. They do really try to give you the best experience and the prices and quality of the consoles plus the loaded SD cards are unbeatable. I highly recommend them.
I was worried at first when I ordered a custom order that it would be delayed but the support contacted me and informed me about the process and they kept informing me about my order all the way until it was shipped. There was no reason to do all that but I am very satisfied with their customer support.
Shipment took two months after numerous delays. They also offered a "compensation pack" of a case and screen protector on their Twitter page for anyone whose shipment took too long, but I never received this compensation pack. When I emailed their customer service, they acted like they were taken aback by me asking for it despite them being the ones who offered it. Here's the message they sent me: "Okay, we understand. Since your order has been shipped, we may not be able to arrange delivery for you (the shipping cost is too high and it is very easy to lose the package, hope you understand). However, if you need, we can add it to your next order, do you think this is okay?"
Terrible company. Would not recommend.
Mechdiy 回复2025-05-06
Dear customer:
We have learned about the situation from the after-sales staff who responded to you, and we would like to explain and apologize to you. First of all, the pre-sale goods you purchased belong to us. Due to limited inventory, we will arrange shipment in the order of orders. After receiving your information, we have also assisted you in speeding up shipment. Secondly, regarding the storage bag and protective screen for compensation, our staff replied that we were not surprised when we received your information, nor did we want to provide it to you. This may be due to the negligence of our warehouse staff during shipment.
In this regard, first of all, I would like to express my sincere apologies to the staff. Secondly, you see, we will send you a compensation package (the storage bag and protective screen that were lost before), but because the package is small, you may need to pay attention to the logistics information of the package. Do you think this is okay?
Bought two little GKD Pixel 2 during their Easter sale. The build quality is top notch and the system works great (if you're willing to spend one evening to set it up perfectly). I really like what the company is doing, creating some premium builds at a still affordable price. Their live support chat is also on the ball, being kind and attentive. Will continue to keep my eye on their development.
Disappointed with the Trimui Brick and Surwish Memory Card
I bought the Trimui Brick with the Surwish Crossmix memory card, hoping to avoid issues with bad ROMs and the user interface. Unfortunately, I was disappointed. The system won’t save games using the in-game save function—the save files always end up corrupted. On top of that, the screen occasionally glitches.
I don’t recommend paying extra for the Surwish memory card.
As for the hardware, I prefer the Miyoo Plus. It’s a much better device than the Trimui Brick in my experience.
Mechdiy 回复2025-04-14
Hello,
We are really sorry for the bad experience you have brought to you.
We have understood your needs. We have asked our technicians. Since we use our system to simulate those simulators to play games, we may not be able to achieve all the functions of the original simulators. We hope you understand. However, we have received your opinions and suggestions, and we will feedback to our technicians for improvement.
In addition, regarding the screen problem you mentioned, we have also contacted you. Please send us the question and we will contact our technicians to handle it for you.
We are very sorry for the inconvenience caused to you. We hope you understand.
I love the cure for the details, the choice of the products and most of all, i love the kindness and the warming answers they give me when i ask about info of the consoles! Mechdiy Is the best!! :3
Changed my review to 5 stars since my product has now arrived. My package was late and when I reached out I got no reply back but I was unaware they were in a holiday. Thank you
Mechdiy 回复2025-04-07
Hello,
We are sorry to reply you so late. Since April 4th to 6th is our country's traditional festival Qingming Festival, we were unable to reply to your message in time.
After receiving your message, we checked for you. The logistics showed that your package delivery failed. We helped you contact the logistics company for investigation. The logistics company replied that the package may require you to contact the delivery company to pick it up. The following is the information of your package and the contact information of the delivery company.
USPS customer service phone number +1 800-222-1811
Bought two of these recently. Delivery of one was slightly delayed and the SD card in it was troubled, when I contacted about the issue I got a quick responses and a replacement solution so fast that there is no doubt that purchasing through MechDIY is worth the "premium" price markup. -+10 bucks for well curated SD card, responsive and customer satisfaction focused support? Just skip your coffee for a day and go for it, easy choice.
As a newbie to the simulator world I know very little. The Mechdiy customer support people were helpful and very patient during multiple chats. They answered all my many questions simply and kindly. Ultimately, I bought another simulator. I now have 4 simulators of different brands all purchased from Mechdiy. I'm so happy I followed the advice of a trusted friend when he recommended I buy from Mechdiy!
When I'm ready to purchase another simulator, it will definitely be from Mechdiy. Their prices are very competitive and the customer experience is superlative. Simply put, they are the best in the industry!1
Customer service was really patient with me as I was having problems with the device’s game (For Pokémon Black 2). I really appreciate them trying to guide me on how to fix it. I wasn’t able to fix it, but I’m beyond grateful for them sending a new SD card for me.
I made an order and It said that i would received it in 11-15 days, imagine my surprise when I only had to wait 4 days.
I also got another order which I had to cancel, because i realized i didnt need It and I got the fastest purchase return ever.
In summary a great company with a high quality product and excellent customer service.
gogamegeek.com
Litnxt
Macfoxbike
Renpho
FREESKY eBike
Superneox
Happyrunsports
Keepretro