We create keyboards for those who type with passion and demand more from their tools. Since 2014, MelGeek has blended emotional design with technical mastery—turning everyday typing into a meaningful experience.From the iconic transparent MOJO series to the expressive Pixel and performance-driven Cyber01 and MADE68, every keyboard is crafted to inspire creators, gamers, and innovators.Because we believe in a future that thrives at the intersection of humanity and technologyand we're buildingit one key at a time.
Reviewers had a great experience with this company. Customers consistently praise the exceptional build quality of the keyboards, featuring smooth keystrokes, vibrant lighting effects, and a truly premium design that easily exceeds expectations. Additionally, people frequently note that customer support is remarkably helpful, responsive, and completely dedicated to providing clear solutions and resolving any inquiries.
However, some people mentioned experiencing frustrating delays with delivery times, package tracking information updates, and shipping issues during transit. A few reviewers also noted occasional hardware performance flaws, like double clicks or unexpected technical issues, that required contacting support assistance.
Requested refund immediately after purchase, within minutes and still sent me the product with no refund.
Reached out to me after submitting a review, couldn't supply a full refund. Asked if I could do a partial refund even though I can't use the items but at least saved me having to send it. Still lost money on something I can't use.
melgeek.com 回复2026-04-13
Sorry for the experience. The order had already been processed before the refund request was received. We appreciate your feedback and will keep improving our process.
Even after having my keyboard for multiple years(and still happy with it), I still got great support! 10/10 would recommend buying again for the support alone. Discord support is very good and fast.
melgeek.com 回复2026-08-14
Thank you for choosing MelGeek and supporting our products. We will continue to provide regular updates and ongoing support to ensure you have the best possible experience.
We truly appreciate your trust and hope you continue to enjoy your MelGeek product.
There was an issue with the warehouse and I got a cheap keyboard that was not Melgeek. Let customer support know and in a few days I got the keyboard I ordered. Very happy with the product. The warehouse issue was very odd and annoying but customer service was very helpful
melgeek.com 回复2026-08-14
Sorry for the inconvience, and any questions or support contact our service for help, would be glad to help you
I ordered a keyboard but found out, that it doesnt have german layout afterwards. They proceeded with the refund in a timely manner and were very responsive via email.
Also, the keyboard itself was great - was sad I couldn't keep it. Thats maybe the only recommended change: please get keyboards with german layout, too! Would buy it immediately again
melgeek.com 回复2026-02-27
Hi Alex,we’re glad you liked the keyboard and appreciate your suggestion about the German layout. Hope to serve you again in the future!
My mouse recently died so I was looking for a replacement. Found out that MelGeek released their first mouse. I really liked the receiver style and the shape of the mouse so I ordered one. I heard about MelGeek before because of their really good keyboards so I was glad that their first mouse is also a top quality product.
My impressions so far are excellent. Mouse is light and suitable for all grip types. Components inside are all top of the line and the mouse is a joy to use.
Web software is really nicely organized and easy to use. More companies should learn a bit or two about this.
Really recommend this mouse and good job by MelGeek.
melgeek.com 回复2026-02-27
Hi Boris,glad to hear you’re enjoying the mouse — and it means a lot that you gave MelGeek’s first mouse a try. Hope it keeps treating you well.
The Melgeek team is highly committed to the well-being of their customers. I am very satisfied with the support and management provided by the team, especially with how they responded to all my inquiries. I am truly satisfied with the service.
melgeek.com 回复2026-02-27
Hi Paul,if you ever need anything, you’re always welcome to reach out to us.
MELGEEK CEN 80 AND CUSTOMERS SERVICE IS OUTSTANDING
The customer service response really fast.
I love my melgeek cen 80. The thocky sound is sick for a prebuilt keyboard.
I recently came across few issues with the keyboard.
So I emailed MelGeek support. I have to say they absolutely smashed it. They replied me even tho they was in the CNY season. They even send me couple extra switches to replace if it needed. Even those my keyboards was fine.
100% will buy from them again.
melgeek.com 回复2026-02-27
So glad our team could help! Our Centauri80 it’s definitely a keyboard that’s worth every penny for that perfect thock!
Amazing service and supreme quality.
First and foremost, the customer service team was very helpful and pleasant to speak to. They were patient when I asked the same questions and speedy in transaction.
The product I purchased was their Centauri 80 HE Gaming Keyboard and it did not disappoint. Keystrokes are buttery smooth and sound like soft raindrops. The lighting effect is gorgeous and the case dense and sturdy. Then the OLED screen steals the show because the graphics are clean and it's also a touchscreen display. It was worth every bang for my buck.
Another bonus was the packaging. You can really tell that MelGeek put a lot of thought into each layer and component of what went into the box and how they packaged it.
I would gladly purchase another MelGeek product in the future.
melgeek.com 回复2026-02-27
Hi Paul,we did put a lot of heart into the packaging and the buttery-smooth typing feel, so your kind words mean the world to us!：）
Box came in banged up and the keyboard was defective. After some time, they made it right by sending me a replacement along with a refund if that replacement didn’t satisfy my needs. Thank you for the help.
melgeek.com 回复2026-02-05
Hi Chris,while we wish the experience had been perfect from the start, we're glad we could reach a solution that worked for you.
Immediately helped me fix my problem, them taking the time to call my own shipper is already more than most people will do for a customer. The fact the problem still happened however IS an issue, but im lead to believe it was FedEx's problem, and not theirs.
melgeek.com 回复2026-02-27
Thanks for recognizing our team's effort and for sticking with us through the shipping process!
First and foremost, I would like to commend MelGeek for their exceptional customer service experience.
Upon ordering the "Made68 Ultra Keyboard" in Green, I received an E-mail regarding my purchase. This email was sent by an employee, Laura, notifying me that there had been an error with my order and that the specific model I ordered was not available at their Canada warehouse. Laura told me that they would be able to send me the colour specified if I was willing to pay for the shipping, or that they would be able to substitute the Green model for either of the two other colours at no additional charge.
Of course in these situations, it can be a bit frustrating to not have your specified purchase fulfilled. With that said, I was appreciative of the issue being brought to my attention quickly and understand that there are many complexities under the hood of a website fulfilling physical orders, and errors can/will occur.
My initial purchase of the keyboard was during a sale, and had the Green version specifically marked down for $20 USD less than the other two models. I wasn't dead set on the Green version, so paying the additional shipping fee of $39 USD was less appealing to me than moving forward with one of the other two options. Bear in mind that these two were being offered to me at the marked down price of the Green model.
After deciding to go with the latter option, I replied to Laura saying that as long as the products were unopened I would happily to go with the Black model instead. If they were refurbished or "open box" I requested that I receive some sort of other compensation as my initial order would have been a brand new product.
Upon receiving my reply, Laura showed me pictures of both the Black and Red models, which had been opened but I was still unsure as to whether they were new and just being shown to me, or previously-used products. Laura also offered me an additional $10 USD off of my order, now making it $30 USD off it's sale price, totalling $60 USD in savings from the regular price. I was more than happy with this compromise and told her to proceed with shipping me the product.
Laura was incredibly understanding during this process and replied very quickly, in most cases taking less than 15 minutes to get back to me.
Upon receiving my keyboard, I opened the box to realize that everything was in fantastic condition and the keyboard seemed to be brand new. The only issue that I came across was a lack of a USB cable in the accessories box. I believe that Laura works abroad, and was sent the alternate model pictures from the Canada warehouse workers. For this reason I do not fault her or the company as a whole for the item missing as it would be hard to verify everything being included from photos alone.
With that said, I emailed Laura back and told her about the missing item, and in turn she offered to send me a USB cable with no fee or shipping charge which I was very appreciative of. Her words being: "Since we want every customer to receive a complete product, just as described on our product page, we will arrange to resend the missing cable to you." followed by a link with tracking details.
Again, I cannot express enough the amount of professionalism from MelGeek and Laura specifically. Each time I expressed a need or concern I was met with a friendly response and was assured that the issue would be resolved. I recommend MelGeek to anyone looking for a quality product and outstanding customer service to match.
melgeek.com 回复2026-02-27
A huge thanks for your patience and for highlighting Laura’s hard work! We're thrilled we could make it right. Enjoy your Made68 Ultra!
Excellent customer support! I bought a keyboard but i didnt saw that the keyboard doesn’t have F1-12 keys and decided to return it. Unfortunately, the return got lost in transit, but they still issued a full refund. Very professional and trustworthy service.
melgeek.com 回复2026-02-27
Trust is everything to us! So glad we could help you out despite the shipping hiccup. Thanks for the review and hope to see you again soon!
MelGeek is a truly very professional company. Due to Black Friday, there were unfortunately many shipping issues, but these were not MelGeek’s fault. Instead, we were in contact almost daily, actively searching for solutions, and they helped me immensely throughout the process. Truly excellent support and outstanding work.
melgeek.com 回复2025-12-19
Thank you so much for your understanding and support — we truly appreciate your trust and are always here to help!
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